ComplaintsforThe League App, Inc.

• Initial Complaint

  06/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello,Upon using The League App, a user with id user name ******* made inappropriate remarks after adding me on social media. This included asking for sexual favors without ever meeting in person. I think this violates the app standards. I hope this is helpful to The League should the way choose to take appropriate action. Thank you. LC

  Business response

  06/27/2024

  The League App, Inc.
  PO Box 25458
  ****************
  June 27, 2024 
  VIA ONLINE RESPONSE
  Re: BBB Complaint C, ***** #********
  
  Good Morning,
  
  Thank you for bringing this matter to our attention. To ensure that we are able to correctly identify the reported account and follow-up with any further questions we may have, we ask that all available information regarding this report also be submitted directly to us at  ************************************* so that appropriate action may be taken.
  
  Sincerely,
  
  The League

• Initial Complaint

  06/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I joined the app on May 12 and paid $432.99 for a three-month subscription. On May 17, I contacted the in-app concierge because I realized the app was not working as advertised on the website. I also submitted a help desk ticket because the features of a member as advertised were not showing up for me. I received an email response saying that the app was working as intended, which is thus not as advertised. The support email advised me to submit my refund request via Apple Pay, but I purchased through ****** Pay. I submitted the refund request to ****** Pay on May 22. It was supposed to take 1-4 business days. I followed up on June 4 and was told it would take 1-4 business days. See attachments. The League app needs to process my refund itself.Evidence: my in-app scores show that my popularity is Top 50%, yet I have 0 real matches. I have only had 3 matches in one month: one match never messaged me (most likely a fake plant who only matched after I complained), one match was in another state and wondered how we were matched, and the other seemed like a scammer.The website warns against liking everybody but not messaging. However, I have liked a slew of men, but I cannot message them. The website states that members can override the algorithm using League Tickets. A League Ticket allows my profile to be shown to the men I have liked (called a Power Move). However, when I attempt a Power Move, the app prompts me to purchase League tickets although the website states that Members get them.So, in order for my profile to be shown to the men that I like, I have to pay more money. But, isnt that a basic premise of a dating app? The app shows my profile to the same men that the app shows to me. That is how a match becomes possible. Now, I understand how my League score is Top 50% in popularity but still have no matches I have not been shown the profiles of those men who have liked me and vice versa. The app does not work as advertised, and I would like a refund.

  Business response

  06/17/2024

  The League App, Inc.
  PO Box 25458
  ****************
  June 17, 2024 
  VIA ONLINE RESPONSE
  Re: BBB Complaint King, Sapphire  #********
  
  Good Morning,
  
  Please be advised that The League is unable to expedite review of any refund request submitted to ****** Play. For updates and guidance on a pending refund request submitted to ******, we recommend contacting their customer support team directly.

  ***********************
  *************************
  ****************************************************************************************************
  
  Sincerely,
  
  The League

  Customer response

  06/17/2024

  I am rejecting this response because:  The League App is a business who received my money. As a business, they can issue a refund directly as ****** states to contact the app developer directly. That is what I am doing: contacting the app developer directly to issue the refund that the app support stated they would provide. The app developer does not need to wait on ****** to return those funds.

  Business response

  07/01/2024

  The League App
  PO Box 25458
  ****************
  July 1, 2024   
  VIA ONLINE RESPONSE
  Re: BBB Complaint
  
  Good Morning,
  

  Please note that our records show a refund has already been processed for this purchase. The funds will be returned to the original method of payment and may take 5-10 business days to be received.

  Sincerely,
  
  The League

  Customer response

  07/07/2024

  I have reviewed the business response and accept this resolution. Refund was received.

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Concerns Regarding Violations on Dating App To Whom It May ********* am writing to express my concerns about a user on your dating app whose behavior has raised serious red flags regarding the safety and well-being of other users, particularly women. Despite efforts to address these is***s, there seems to be a lack of adequate support or validation from the app in ensuring the safety of its users.The user in question has been repeatedly observed engaging in inappropriate conduct, including sharing personal information without consent (commonly referred to as doxing), sending unsolicited sexual messages, and contributing to an uncomfortable and potentially unsafe environment for women.While these incidents have been reported, it is concerning that there appears to be little to no action taken to address these violations. This lack of response is troubling and leaves room for continued misconduct, which could potentially harm other users.Other behavior from the user includes threatening to *** a womans mother, and inappropriate sexual coercion.As a platform that emphasizes the importance of user safety and well-being, it is imperative that immediate action is taken to address instances of harassment and inappropriate behavior. I urge you to thoroughly investigate these matters and take the necessary steps to ensure that such behavior is not tolerated on your app.Additionally, I suggest that the app provide additional support and resources to prevent and address instances of harassment, particularly those targeting women users. It is crucial that all users feel safe and supported while using the app, and proactive measures must be taken to protect their welfare.Thank you for your attention to this matter. I trust that you will take appropriate action to address these violations and improve the safety of the app for all users.Sincerely,************

  Business response

  04/18/2024

  The League
  PO Box 25458
  ******, ** 75225
  April 18, 2024  
  VIA ONLINE RESPONSE
  Re: BBB Complaint
  
  Good Morning,
  
  Be assured that The League takes these concerns very seriously. If ***** has not already done so, we ask that full details of this report to ************************************* so that it may be reviewed and appropriate action can be taken.

  Please be advised that The League is unable to disclose details of another user's account to ensure compliance with its Privacy Policy as well as applicable privacy laws.

  Thank you for your understanding.

  **************************************************************

  ************************************************************
  

  
  Sincerely,
  
  The League

  Customer response

  04/19/2024

  I am rejecting this response because:   
  

  Subject: Formal Complaint Regarding User Safety and Harassment on ********************
  
  Dear Better Business Bureau,
  
  
  I am writing to file a formal complaint regarding the safety and well-being of users on The League dating app. Specifically, I am deeply concerned about the behavior of a user on the platform, username ******* and the lack of adequate response from The League to address these issues.
  
  
  Timeline of Concerns:

  
  Initial Communication on The League App:
  User ******* quickly requested to communicate off the app and add me on social media.

  
  Despite expressing concern about my boundaries and never having met him in person, he persistently requested *** and engaged in other inappropriate behavior.

  
  Consultation with Friends:
  Upon discussing my experience with friends who have used The League app, they reported similar uncomfortable interactions with User.
  These interactions included requests for *** and concerns that he may be engaging in similar behavior with multiple women simultaneously.

  
  Continued Harassment:
  Despite blocking User ******* from social media, he continued to harass me through other means.
  He resorted to sharing personal information online, including my photo and address, without consent, which is a form of doxing and extremely intimidating.

  
  Distressing Behavior:
  Despite initial impressions of User as an Ivy ********************** graduate, his behavior has been distressing and does not align with that perception.
  He escalated his actions to professing love without ever meeting me in person, exacerbating the discomfort and concern.

  
  Support Group Confirmation:
  Through an online womens support group, I learned that other women have had similar uncomfortable interactions with this user where he engaged in behavior of requesting marriage to women while requesting *** from other women simultaneously without ever meeting them in person.
  This confirmation underscores the seriousness of the issue and indicates a pattern of behavior that is inappropriate and harmful.
  Despite blocking his social media account, he found new ways to attempt to be in communication despite my clear boundaries of not wanting to be in contact.  Another woman in the support group mentioned that she believed he was doing the similar pattern of behavior to her.

  
  Conclusion:
  The harassment, sharing of personal details online, and persistent requests for *** despite expressing discomfort are clear violations of safety and respect standards.
  I urge The League to take immediate and decisive action against User ******* to ensure the safety and well-being of all users on the platform.

  
  I appreciate your attention to this matter and look forward to a prompt resolution.
  
  
  Sincerely,
  *****

  Customer response

  04/23/2024

  Hello,
  

  I am writing to see if the concern has been addressed properly via the app. Might you have heard a response?

   

  Kindly,

  JC

  Customer response

  04/24/2024

  Should it become necessary, there is  significant off-app communications that can substantiate the reported user's behavior. It is understandable the importance of maintaining privacy, but  want to ensure that our community remains safe and respectful for all members. it is appreciated your commitment to trust & safety for  this matter.

• Initial Complaint

  08/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  email is ********************* I have lots questions about the site including matching me with many profiles who do not seem to be active, got 3-4 matches in the week of more than one week. Not sure if the site was even legit, the customer service wasn't responding to requests and no response on email. I would like someone from the company to contact me to help out please.

  Business response

  08/14/2023

  The League
  PO Box 25458
  ******, ** 75225
  August 14, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID

  
  Good Morning,
  
  The League received and replied to multiple e-mails and inquiries from ******* since joining July 30, 2023, including as recently as August 11th when *******'s concierge assisted her with requesting a refund from Apple. Although we are uncertain what additional action is being requested in this concern, the claim that The League has failed to respond to the customer service inquiries from ******* is incorrect, and we have fully addressed all questions and concerns submitted to our team. 

  Sincerely,
  
  The League

• Initial Complaint

  06/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a two month membership for $299.99 to the League. The membership did not give me what it was supposed to provide in several ways. 1. ******** filters dont work - I am seeing people outside of **********, the selected age range, and basically all of the other filters. I contacted support and they werent able to help me. 2. The app showed the wrong name for quite some time - I contacted support and it took awhile for them to help. 3. I took an app break to date someone and was told the league time out would pause my membership and when I came back the time I took off would be added back onto my account. This did not happen. My membership now shows expired and I cannot reach anyone. They have not provided anything for $299.99 that was supposedly going to happen.

  Business response

  06/16/2023

  The League
  
  PO Box 25458
  
  ******, ** 75225
  
  June 16, 2023
  
  
  VIA ONLINE RESPONSE - Re: BBB Complaint Case ID #******** *********************
  
  
  Good afternoon,
  
  
  We have received the above complaint against The League and have reviewed our records to provide a response for you and the customer.
  
  In response to the member's comment that the data filters dont work, resulting in the member was shown profiles of individuals outside of their preferred location and age range. We remind all users that these are preferences and not guarantees. The member contacted our support team for assistance, but our support team was unable to resolve the issue satisfactorily for the member. While we understand the member's frustration with seeing profiles of individuals outside of their preferred location and age range, it is important to note that sometimes The League operates in smaller communities, for our app specifically, such as the one the member is located. As a result, as a member runs lower on optimal individuals within their preferences, our platform expands the search to provide a wider selection of potential matches, especially in smaller communities. This approach aims to ensure that members have a continued opportunity to connect with individuals who may be compatible, even if they fall outside the initially preferred location or age range.
  
  In response to the member claiming that their name was incorrect for quite some time, we can report that the member reached out to us on May 28th, 2023, and our system was updated on May 31, 2023, less than 48 hours from reporting. We do not promise a response time to our members, but we do try and get to their questions and comments as soon as possible.
  
  In response to the members claim that they took a break from the app and should have received time back on the app for the break, while the withholding of adding the membership time was not intentional, this was an oversight by The League. This time is still available to the user if they would like, and we would be happy to add an additional 30 days for the oversight. If the user does not want the added time due to concern they may still only be shown individuals outside their preferences; we can refund the user the $299.99 they paid for their most recent 2-month membership with The League.
  
  
  Sincerely,
  
  
  The League

  Customer response

  06/16/2023

  I have reviewed the business response and accept the refund resolution. I do not want to waste any more time or effort trying to get the app to work.

  Customer response

  07/06/2023

  I never received the refund that the company offered. Can someone please advise when that will happen? I have no way of contacting them.

  Business response

  07/12/2023

  The League
  
  PO Box 25458
  
  ******, ** 75225
  
  July 12, 2023
  
  
  VIA ONLINE RESPONSE - Re: BBB Complaint Case ID #******** *********************
  
  
  Good Afternoon,
  
  We have contacted ***** directly via the e-mail address provided in this concern to process the requested refund. We ask that ***** be certain to check junk and spam folders to ensure receipt of this information so that we may facilitate this refund.
  
  
  Sincerely,
  
  
  The League

• Initial Complaint

  06/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am writing regarding my account at the ********************** which has been compromised. I have been within all specifications of the app and used it with integrity. I had previously reported concerning behavior from a male user which posed a safety threat, and do not believe standing up for myself or other womens safety should be grounds for me not being able to login nor should I be retaliated or held accountable for speaking out with my experience. I respectfully request an apology and reinstatement as a result.I have all documentation as needed.Any woman feeling unsafe has a right to share their experience without fear of retaliation and my concern is that other women will feel unsafe and unsupported sharing their experiences in the future if their accounts are impacted. Given statistics show upwards of 90% of improper conduct and harassment is done by men, women sharing their stories with online dating and having retaliation occur should be valued rather than having accounts impacted via retaliation. With this in mind, I am proud of standing up for myself and believe the league should not compromise my account. An apology would be appreciated at this point.

  Business response

  06/16/2023

  The League
  PO Box 25458
  ******, ** 75225
   
  
   June 16, 2023
  
  
  VIA ONLINE RESPONSE
  
  
  Re: BBB Complaint Case ID #***************************** *********************
  
  
  Good afternoon,
  
  We have reviewed our records and can confirm that The League made the decision to ban ********************* ****** after receiving report(s) of behavior that violates our Terms of Service. Due to the nature of the report(s) a warning was not appropriate or consistent with our policies, and **** was banned from The League. We believe this to be in the best interest of our member community. Per The League Terms of Service, we expressly reserve the right to terminate or suspend your Account without notice (1) for violating these terms, (2) due to your conduct through the Services or your conduct with other users of the Service (including your offline conduct), if we, in our sole discretion, determine your conduct was inappropriate or improper, (3) if we or our affiliates, in our or their sole discretion, determine your conduct on other apps operated by our affiliates was inappropriate or improper, or (4) for any reasons whatsoever that we deem, in our sole discretion, justifies termination.
  
  In order to protect the privacy of our users and maintain the integrity of the reporting process, The League is unable to disclose additional specifics of this decision. We understand that **** may want further details, but we hope they can appreciate that these policies protect all users including them.
  
  While we understand that **** may remain dissatisfied with our response, this account will not be reinstated. In addition, any new accounts **** creates will also be subject to termination. Be advised that submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
   
  
  Sincerely,
  
  
  The League

  Customer response

  06/16/2023

  I am rejecting this response because there has been intimidation and harassment from the presumed reporting party causing slander and significant emotional distress due to their offline behavior, including stalking, harassing my friends and attempting to slander my reputation because of standing up to their behavior. 
  

  it has come to my attention that many other women have experienced harassment and improper behavior as a result of standing up for myself. I am able to provide reports.

  I have acted in integrity with due diligence to vet this person prior to making life-altering decisions as a result of their words and behavior. 

  For three years, this person was love bombing, stalking and doing improper behavior causing fear all while pretending to be in love without meeting in person during cancer treatment. I  have made friends with other of their female victims to which they have acknowledged his behavior was without integrity. I have ongoing records of this stalking and harassment as a result. 
  

  In good faith I reported- and stand by this with integrity and take accountability for vetting, with due diligence their behavior, as stalking requests for sexual activity, etc. with the pretense of them being in love and harassing me continuously. I have records from support groups of the type of abuses endured from this virtual stalking and harassment from ***********************, and would be happy to present any and all evidence of this, including ongoing marriage proposals (without meeting), requests for *** (under the assumption of a relationship) and love fraud (to which I learned was false). these issues are significantly concerning as I had cancer and was vulnerable and should not have felt exploited by this person. As he has a law degree, his behavior has not been within integrity.

  What I have done as a result, was inform other women and have not met up with other league members while dealing with the harassment faced by this member.

  As a woman, supporting other women to validate the integrity of any man is important to feel safe, which I did. And then reported this behavior as a result.  
  

  this person has sent verbatim text messages to women (as shown), has giving me marriage proposals (at the same time as hitting on other women), and has called himself my future husband (as an attempt to sleep with me).

  I have acted in integrity wirh reporting and for protecting other women from harassment and intimidation.

  This person has negated their responsibility in online proposing, professing love, and saying it was a joke during a pandemic which lead me to believe this is a false and inauthentic user of the **********************. Please see screenshots who in document 

  a) marriage proposals while simultaneously pretending to be single to another woman

  b) validation from his longterm friend advocating for him then upon realizing his unacceptable behavior on apps, subsequently realizing he is a narcissist 

  c) ongoing love bombing to make it seem as though we were in a relationship during my cancer surgery 

   

  this person (***********************) acted as though he was planning to marry me as a guise to lure me to sleep with him. After the fact, he said to a friend that he never loved me and it was a joke. 
  

  he was conducting inauthentic relationships and I did the right thing to report him and warn other women through a safe online support community that values women supporting women.

   

  my conduct was skeptical yet trusting and wanted to believe the best in him until given evidence of his fraudulent behavior towards me and other women. To which, I believe I protected the community. 

  Customer response

  06/18/2023

  I would like to reiterate that an I3C complaint was filed with the *** due to fraudulent behavior from the person reported due to their conduct of sending ongoing marriage proposals falsely, requesting *** while under the guise of looking for true love (which is the purpose of the league.) Additionally, I did my due diligence to vet the person who I had previously reported via connecting with other women via mutual friends and support group to which mutual connections are apart of this is well within the Leagues protocol and terms of service to feel safe for women.  
  

  Please see the attachments to document that I did everything within the scope of the league to feel safe with a man who was sending marriage proposals online, professing love and asking for *** I did my due diligence to make sure I was being safe before trusting his behavior. I correctly found out- via asking other women- that his behavior was indeed fake.

  Had I not done this, I could have jeopardized my safety.  

  Additionally, I have been a safe and responsible League user and should not have repercussions towards me for a man who was not who they said they are.

  I can provide further evidence of this as needed.

  Any woman standing up for safety should be met with support. 

   

  Business response

  06/23/2023

  The League
  PO Box 25458
  ******, ** 75225
   
  
   June 23 2023
  
  
  VIA ONLINE RESPONSE
  
  
  Re: BBB Complaint Case ID #***************************** *********************
  
  
  Good afternoon,
  
  We have received the update to this concern. We can confirm that The League previously received ****'s report against ***** and appropriate action was taken following review. However, please understand that this will not impact the standing of ****'s own account, which will remain banned as indicated in our previous response as well as our response to ****'s support ticket on May 30th.

  We understand this is not the requested outcome, but ****'s account will not be reinstated, and any new accounts **** creates will also be subject to termination. Thank you for your understanding. 
   
  
  Sincerely,
  
  
  The League

  Customer response

  06/23/2023

  I am rejecting this response because:   
  

  I have acted in integrity using the League and if there were any inconsistencies on my end, there has been no indication as to what was the reason.  I will have to reiterate that l have not been harmful to anyone on The League nor offline, except being humorous, polite and respectful. 

  The only reason I can think of is that my account was jeopardized after making a report  (which is why it was brought up). 
  

  Again, I have advocated for safety & will reiterate that stance. If there is any other reason, it would be helpful to be made aware of this and: 1) address this constructively and 2) be mindful to remediate this in the future.

  I appreciate the team at the League and their work to create safe spaces and would very much like to better understand what I have done at this point. Without an explanation, I will have to continue to advocate for womens safety as a collective and my own position yet am open to having a reasonable conversation to address any issue on The Leagues part.

• Initial Complaint

  03/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been charge 3,999 pounds for 6 month membership; it was not clear that this was the original costing so I consider this dishonest/unethical business practices,I see many others have complained to you about the same company and same thing

  Business response

  03/23/2023

  Business Response /* (1000, 7, 2023/03/23) */ Business Most Recent Message Date Sent: 7/20/2021 12:50:10 PM Hello. In response to the member's complaint of the charge of $399.99, this was an auto-renewal for a 6-month membership. The member has to acknowledge the subscription in his iPhone when he purchased and it asks to click twice to confirm that it is a subscription. The Apple App Store also discloses the policy and shows how to cancel prior to the renewal date and that the plan automatically renews until cancelled. See attached screenshot. Also, the member has been a member of the league since January of 2020 (18 months+) and the member has paid the 6-month auto-subscription every 6 months (1/20, 7/20, 1/21 and 7/21). The member is very well familiar with our app including interacting with our users and members during this time, including matching, liking and voting on prospects. The League

• Initial Complaint

  03/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for a service on December 18, 2019 that was displayed as $35 a month. Expecting to pay just that - $35 a month - getting a reoccurring charge each month. But the entire $421 was charged all at once. I was not exactly excited about that fact - but wanted the service - so I let it slide. I then spent the next week asking for them (through the APP contact) to provide the service I paid for, which they did not. When I attempted to communicate my displeasure and I wanted to cancel the service and get a refund - there was NO response. I canceled the service myself on 12/27/19. I only used the service for 9 days and should not be paying for a full year's worth of this service. I might be willing to pay for 1 month's service at the most - and I tried to communicate this to them- but again never received a response. Communication was done through the app and via email several times with no responses.. I am unwilling to pay for a years' worth of services I am NO LONGER signed up for and really didn't get in the 1st place. I feel I should get at least a partial credit for the 11 months of service I am NOT USING. Thank you for your attention to this matter. Product_Or_Service: Online dating app

  Business response

  03/23/2023

  Business Response /* (1000, 7, 2023/03/23) */ Business Most Recent Message Date Sent: 5/4/2020 12:00:00 AM With this complaint, we show that the user paid for a year membership special for $421.00 (broken out would be $35.08 per month) on December 18, 2019, however for an end of year special like this (over 60% off the regular price) we charge the full amount upfront. A month to month subscription rate is much higher, as it is in most services or contracts, anywhere. When the user made the purchase, it states that they would be paying the full amount at that time and it also reflects in their purchase acknowledgment, before they press enter (See Exhibit A). The user then wanted a refund and on January 1, 2020, Google credited the borrower the full $421.00 (See Exhibit B). We have access to our payment platforms' billing information only, as explained above since the user deleted their account. What we were able to extract from this platform, after much digging, is that the user indeed did receive a refund directly from the payment platform service. It looks as if the payment platform service attempted to refund the user yet again on Feb. 1, 2020, as well. The issue for a refund is with the payment platform service provider and that is where the user must reach out to for resolution. In regards to the issue the user has with the 'expectation" on paying for their membership on a monthly basis, we again are referencing Exhibit A, which is explained to the user before making the final purchase on our app. We hope that this explains and clears up any confusion that the user and or the BBB should have about our app or our services. Sincerely Marko Krosnjar Chief of Staff The League Consumer Response /* (3000, 9, 2023/03/23) */ Most Recent Message Date Sent: 5/5/2020 10:32:45 AM Complaint: XXXXXXXX I am rejecting this response because: As I have explained to the League on several occasions over the last 5 months - I did not receive the refund. In talking with google play (the store front connecting the retailer to me) - they indicated the refund was initiated to the app developer - which is the League themselves. And they in turn need to refund the customer (see attached chat with google). The screen shot the League provided is the proof that they received the refund back - which then needs to come back to me - and I have NOT received that refund. If I need to send you every one of my credit card statements since December - I will. I have been fighting this for 5 months and I keep getting passed **** and forth. I canceled a purchase I made only 9 days after purchase - it was a year long service - which clearly I am NOT using - so I want my money back. Which google play actually did give back - but to the app developer (the League). I sent the League an email today with the attached screen shot from google play. I want this resolved NOW. Sincerely, ***** *********

• Initial Complaint

  03/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This app is providing false advertising indicating a monthly fee is charge and will charge you the full amount. I opted for $67/month option for 6 months and instead I was charged $431.99 in full, I immediately cancelled the subscription for dishonesty. I requested a refund via the concierge and although the message was read received no response. I find this to be unethical and sneaky of the company because there was no indication that I will be charge in full.

  Business response

  03/23/2023

  Business Response /* (1000, 7, 2023/03/23) */ Business Most Recent Message Date Sent: 11/9/2020 1:27:16 PM Hello. In response to the member's complaint, the member informed us that she accidentally chose the wrong one subscription. Memberships require two confirmations before a purchase is made and our memberships are detailed and state that the amount that will be charged. We did respond to the member and let her know that we do not provide refunds, another disclosure we make up front as well as that all payments are made through Apple and we have zero control on those and cannot refund. We did help with a few complementary options for the member. The member did read our response on 11/3 at 3:28 PM however we have not heard from the member since. We would love the help the member enjoy her membership on our platform for the duration of it as we want the member to find love!

• Initial Complaint

  03/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was charged $249.99 without my consent for a 2020 subscription to The League dating app. I contacted them several times in 2019 complaining about the false advertising they aggressively pushed me to pay this high fee for "exclusive access to a dating pool that matched my profile"... it is a scam. I used the site daily for several months in late 2018 and early 2019 without any results. I could not find a "real" person as a match and never reached a real person at the League. I have not opened the app all year and now I discovered they sneakily auto-renewed my membership, hidden behind apple pay without a description. I saw the charge on my credit card and thought it was for Apple Music - since it said Apple. The League was not identified in the charge. The app and service are useless. I requested a cancellation several times in 2019 on the app through their "concierge" and was charged again. I spent $500 and got nothing in return. A total sham. Product_Or_Service: The League app

  Business response

  03/23/2023

  Business Response /* (1000, 7, 2023/03/23) */ Business Message Date Sent: 5/19/2020 1:17:45 PM To Whom It May Concern: We are responding to complaint # XXXXXXXX submitted of 5/8/2020. The user purchased an annual Membership on 12/23/2018. The League sent the user over 200 prospects in which they matched with 4 indiviudals. All Profiles on the app are vetted for acceptance to ensure the app does not have fake profiles. The user reached out to the app, 6 months after using the service to claim disappointment. Additionally, the user was given instructions to cancel the Membership on July 24, 2019, through the app store and did not take the appropriate steps. The concierge, who is a real person, told the user if the auto-renewal was not turned off before the end of the first time, the user would receive additional charges upon the renewal date. Attached to this letter are the following items for reference: - the correspondence the user had with the concierge on July 24, 2019 - a copy of the costs incurred on the account - the company's Term of Use and Conditions Policy, which states that if users do not turn off their auto-renewal in the app store, they are subject to additional pricing. The company does not take any liability for users who do not contact the app store to seek refunds or terminate auto-renewals. Furthermore, the company does not have access to returns, payments, or transactions within the app as the partnership with the app store ceases any access to this information to protect the user's personal and financial information. The app store must be contacted if auto-renewal cancellations failed, and the app store determines refunds processed for the app. In some cases, the app store may reject a user's request for a refund and hold the user liable for charges made within the app. Thank you Marko Krosnjar, Chief of Staff The League Consumer Response /* (3000, 9, 2023/03/23) */ Consumer Most Recent Message Date Sent: 5/20/2020 4:54:15 PM Complaint: XXXXXXXX I am rejecting this response because: I previously reached out several times on their chat service expressing disappointment with the service and requested a cancellation. This was prior to the complaints I again made that they reference. My account was never cancelled per my request. The heavy marketing and fake promise to be included in some special group when you drop the higher fee is bogus. I only received 1 response from a presumed real human being. I am led to believe most of the profiles sent to me were fake. The automatic renewal through Apple Pay was also unclear to me and sneaky from my persepctive. I gave up on the app long ago and would like reimbursement for the 2019 charge. I hope the BBB will further investigate this practice. Sincerely, *** ***** Business Response /* (4000, 11, 2023/03/23) */ Business Most Recent Message Date Sent: 5/22/2020 2:58:23 PM Please see attached entire conversation history with the user. As mentioned in previous documentation and in writing, the first we heard of this from this user, was on July 23rd 2019, which was over 8 months AFTER they started using the app (install date was November 26) and 7 months AFTER they purchased a membership. We responded and let the user know that we are humans and we do not have fake profiles on our app. One month later, August 22 (now 9 months after having membership), the user says they want a refund. During these 8-9 months, the user voted that they liked 71 users and voted no on 118, almost 200 users all in. The user was definitely using their membership. In return, 18 users voted they liked user and 188 voted no. These are are all "real people" and not "fake". On the same date, August 22, we responded to the user and let them know that we do not offer refunds on memberships (see again attached documentation) however told the user how to turn off auto-renew, in writing with clear directions. We are a dating app and we cannot force anyone to like people. We are a platform for users to meet others, should they want to, and choose to and we do not guarantee that any user will meet someone and connect on any level, as that would be humanly impossible. We are sorry the platform did not work out for the user. We only ever want success and happiness with it, but sometimes it does not work out, unfortunately. Thank you Marko Krosnjar Cheif of Staff

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩