Customer ReviewsforNeiman Marcus Company

I purchased 2 purses from Neiman Marcus online because they didn't have them in stores. I returned them and used their return label to send back at their specified ***** location. During transit, ***** reprinted the label and placed it on the wrong package (I have proof that this was done). NM received the incorrect items as a result and sent the package back to me. When I took off the label that ***** had reprinted and placed on this package, I discovered they put the label on another package in transit and not my return package (I can verify via the tracking number from the original label on that box!). I even was able to verify that that package never made it to it's destination AND the recipient of this package did in fact order what was in the box. I provided all of this proof to NM and they still refused to refund me! **** asked for video footage of me dropping off my return package. Well, I was able to get that too (the ***** has the footage and they said they can provide to NM but not to me due to privacy issues). Then after I provided them with a direct phone number, NM AGAIN came back saying they cannot refund me because they didn't receive the correct items - not my problem. This is an issue with you providing a shipping label without insurance and you need to follow up with *****. I cannot file a claim with ***** because I did not purchase the label. I provided every.single.thing. you asked for and am honestly shocked at how much proof i was able to provide.This is over $3,000 cash plus $300 in a gift card. I am outraged and will make it my life's mission to get refunded and will certainly never order from NM again.

I am writing to express my extreme dissatisfaction with a recent order experience and the subsequent customer service I received. On June 4th, I placed an order with Neiman Marcus. Unfortunately, I accidentally provided the wrong shipping address. Realizing my mistake, I contacted your customer service via online chat within three hours of placing the order to request a cancellation or address correction.The representative assured me that the warehouse had been informed and that the issue was in processing, so the cancellation confirmation might not be immediate. However, he further said, "no worries," which led me to believe that the order could be canceled without any issue. But the second day, June 5th, I received an email stating that the order had been shipped to the incorrect address. I immediately called customer service again to rectify the situation. To my dismay, I was told that nothing could be done, and the representative insinuated that the mistake was entirely my fault before abruptly hanging up on me.Following this, I emailed Neiman Marcus customer service to address the issue. The response I received was not only unhelpful but also contained incorrect information. I was advised to contact the nearby **** post office, despite the fact that the package is being delivered through ****** This indicates that my issue was not thoroughly investigated and further suggests a lack of concern for customer satisfaction.This level of service is unacceptable. Not only was my initial request not properly handled, but I was also treated disrespectfully when seeking further assistance. The order in question is a gift, and shipping it to the wrong address where I have no contacts is causing significant inconvenience and frustration.