ComplaintsforHello Nests LLC

• Initial Complaint

  01/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello, I have been a regular customer at Hello Nest LLC. On 05/20/2021 I received the shipping after paying $ 259, I was eager to cook the first bird nest. After eating, within 24 hour, my body was allergic to this shipping (poor quality - poisonous product). My face started breaking out with acnes, the GI track got spasm and I had problems with the digestive system which were very painful. Therefore I stopped consuming the bird nests to take care of my health to cleanse out the toxin, observing and waiting for a while to feel better. Then I wanted to give it another try to confirm the allergy was due to bird nests, the moment I consumed I had same problems again. I phoned the owner - Havan to report the health concerns and wanted to return the product to get a full refund, also sent her pictures of the breakouts allergy on over my face and body. She agreed on the phone, and would email me a return label; but much later she changed her mind making an excuse not to give me a full refund, and blaming Covid19 restrictions, therefore she won't accept a return. She is a doctor and a business owner, and yet she neither has integrity nor ethics to practice selling very expensive health food. I urge the authority to do investigation to request the full refund of $259 immediately. Thank you! Mimi PS. I mark yes on question regarding health concerns but the system didn't let me continue, therefore I had to mark No

  Business response

  02/24/2022

  Business Response /* (1000, 5, 2022/02/01) */ The customer left out many important events in her report! On August 13, 2021 the customer purchased a box of 100g consisting of 14 edible bird's nests. We have a 30-day no questions asked refund/exchange policy. After that, we don't accept any returns. It's clearly listed on our website! The customer called on NOVEMBER 26, 2021 stating that she had problems with the bird's nests. It's outside the return/exchange period and I normally would tell customers that there is nothing I can do. However, this is a returned customer so I want to be extra considerate. I asked her what happened. She told me that she AND her friends consumed 90% of the box and there were only 2 left (out of the 14!!!). I was curious about her "break-out" so I asked her to send pictures. I never said I would give her a full refund! Why would I give her a full refund after 3 months plus she consumed 90% of the product?! She sent me 2 pictures, one of her face and one of her chest. The "break out" that she claimed consisted of 3 pimples on her chest and 2 on her face! That's not a lie! I still have the pictures! I then realized the situation and I told her I won't take the 2 nests back. However, I offered her a partial refund for the unused portion. She declined and threatened to litigate. My business is registered with the FDA. Our bird's nests are inspected and passed by the USDA for commercial distribution. I have thousands of happy repeated customer. I always welcome feedbacks from customers but will not tolerate libels.

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