ComplaintsforMethodist Dallas
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Complaint Details
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Initial Complaint
05/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 02/05/2023 I went to the ** at Dallas methodist.After a 4 long hour wait all I recevied was a check of vitals and lab work. I paid my ****** co-pay and I was told that that was all I owed.I then recieved a bill in the mail for over 3k.I have been tryiong to resolve this with Methodist since March but I keep being transferred and no one will help.***************************** is apprently the only person who can help but she will not return any one of my phone calls.Her number is ************.**** says there is an error with the coding.Methodist says only ***************************** can fix it and she will not call me back.I never signed any authorization, HIPAA, the from that says I may owe over what my insurance pays, nor was I given any discharge papers.I want soemone to call me back and get this resolved.The amount has been paid in full now by me.Thanks,***********************Business response
05/22/2023
Better Business Bureau
******************************** 1600
Dallas, ***** 75201
Dear Better Business Bureau,
We want to thank you for allowing us the opportunity to address the complaint of case #********. We are happy to share the steps taken to investigate the patients concerns along with a summary our findings for your review.
Complaint received
"On 02/05/2023 I went to the ** at Dallas methodist. After a 4 long hour wait all I recevied was a check of vitals and lab work. I paid my ****** co-pay and I was told that that was all I owed. I then recieved a bill in the mail for over 3k.I have been tryiong to resolve this with Methodist since March but I keep being transferred and no one will help. ***************************** is apprently the only person who can help but she will not return any one of my phone calls. Her number is ************. BXBS says there is an error with the coding. Methodist says only ***************************** can fix it and she will not call me back. I never signed any authorization, HIPAA, the from that says I may owe over what my insurance pays,nor was I given any discharge papers. I want soemone to call me back and get this resolved. The amount has been paid in full now by me. Thanks, [ID ********]"
The patient notified our department of this complaint via voicemail message on Thursday, April 27. Our Patient Representative followed up with a call to the patient on Tuesday, May 2, and an acknowledgement letter was sent to the patients address on file on that same day. I then called the patient personally on Wednesday, May 3 to apologize for my delayed response and explain our grievance process. The patient expressed understanding. Finally, I followed up with another phone call on Monday, May 8 to provide the patient with an update.Complaint investigation and findings
Please see our response letter sent to the patient on Monday, May 22 that includes a listing of the patients complaints, our investigation and findings. Our *********************** and our Coding and *********************** determined that the coding for the February 5 visit is correct. The coding for the January 16 visit was corrected from a level 2 to a level 3. That visit has since been reprocessed successfully by ********** Blue Shield.
I hope this review adequately addresses any concerns that the Better Business Bureau may have regarding this complaint. If additional information is needed, please do not hesitate to call me at ************. Again, thank you for your professional courtesy as we investigated this matter.
Sincerely,
******************************, BBA
Director, ***** Services & Volunteers
Methodist Dallas Medical Center
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.