ComplaintsforEG Media Investments

• Initial Complaint

  09/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Two back to back charges via ****** 9/20 and 9/24. Totally fraudulent.

  Business response

  09/26/2024

  Hello BBB,

  I hope this message finds you well.

  I am writing to inform you about a recent inquiry regarding a customer whose details we were unable to locate in our records. Despite our attempts to reach them via phone, we have been unsuccessful, and our email follow-up has not received a response.

  Please let me know if you need any further assistance or if there are any other steps you would like us to take regarding this matter.

  Thank you for your understanding.

   

  Thanks,

   ****** ******
    Team *********************** EG **********************
    Toll-free : ************ (EG Media)
                        : ************ (******* Media)
    **************** email : ************************************************
  

• Initial Complaint

  07/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I sent a check for a year's subscription last June. Check was cashed July 3, 2023. I have called repeatedly to get my magazine and each time your customer service agent in ***** ***** told me I would have it by end of month. Each phone call is increasingly frustrating. I finally asked for the return of my money in May of 2024. ***** again said she escalated and I will have check. As you can assume, there was no check forthcoming. Your agent ******* then said she would escalate and tried to pass me on to their supervisor, ******, who would not receive or make a call. Finally, reached ****** on July 5, but he will only refund a portion of my money. I emailed proof of payment and have not heard back from him by July 8 as promised. I want full refund, but because customer service is out of this country, they will not comply. This company is listed as LLC in *********

  Business response

  07/16/2024

  Hello BBB Team,

  I hope this message finds you well.

  We wanted to inform you that we have processed a refund for *********************************** in the amount of *****. The refund was issued on July 10th 2024 and Likely received date range for the customer is 3 weeks at **** from the check issue date.

  Check #******

  ***********************************

  701 Evergreen Ln

  ******, GA 30114

  If you require any further information or documentation regarding this matter, please do not hesitate to contact us directly at ************************************************
  

  Thank you for your attention to this issue.

   

  Best regards,

  *************************

   Team *********************** EG **********************

  Toll-free : ************ (EG Media)
                : ************ (******* Media)
  Customer service email : ************************************************
  

• Initial Complaint

  08/03/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  July 24th I ordered a bundle of 6 magazines from this company online. As of today, the magazine still is not shipped out. I have sent several emails and ************************* and I have been going back-and-forth through email. And at 3 days ago, she told me they had shipped out and I asked her for the tracking number. She told me she had to send it up to a special department to get the tracking number. Then today 7/30 I get an email that says we're sorry for the inconvenience these have not shipped out yet after being told they did ship out then i got on the phone and i called i spoke to a guy by the name of ******, who is overseas, asked for US rep. **** said there wasn't any. ********************* he was a supervisor and I told him what the email said several times he acted like he didn't care like he didn't believe me. I said I was told they were shipped out and I said if they can't ship out today at no extra cost to me overnight so I don't have to wait in additional 10 days on top of the 6 I had already waited from the time that I ordered. He said that couldn't be done. He didn't seem to care that I was lied to. About the email saying already shipped. I told him i'd rather have the books, but if you can't accommodate me and send 6 bundle overnight, then to cancel the order, he hung up on me. So now I'm sending this email. I would really truly like to have the magazines. I don't appreciate being lied to but also I think for the rudeness and the back-and-forth emails and them not getting shipped out as promised. it's already been 6 days since I've ordered. I think they should accommodate me send them out at no cost to me overnight

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩