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Complaint Details
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Initial Complaint
09/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I spoke with a customer service representative about making a monthly payment prior to payment being reported as a 30 day late. I made the August payment on the 30th day by phone so it would credit the day of and as of today I see the payment was reported as a 30 day late. I have not had any 30 day late payments. I called to specifically ask about this and they still turned around and reported the payment late. I worked so hard on my credit and im not happy about being told one thin And they doing another.
Business response
09/19/2024
BBB --
Supreme Lending ******************** has investigated the borrower's claims and has found that an error has occurred, and Supreme Lending's ******************** has sent correction notices to each credit bureau to remove the 30-day late payment to show current.
I have attached the letter being sent to the borrower.
If you have any further questions, please feel free to contact ********************************************
Thank you,
Consumer Relations
Customer response
09/19/2024
I have reviewed the business response and accept this resolution.Initial Complaint
09/10/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
This company foreclosed on properties and does not secure and clean the property. They allow for squatters to enter the property and risk the surrounding home to be infested by pests and rodentsBusiness response
09/20/2024
We respectfully dispute the complaint from ****** *********. After the foreclosure was completed, we sought to take possession of the property but found the property to be occupied. Since it is possible that the occupants are lawful tenants of the previous owner that was foreclosed on rather than squatters, we are subject to the Keep Chicago Renting Ordinance and must mail and post the appropriate notices and serve a demand letter before any eviction action can be filed with the court. Thank you.Customer response
09/20/2024
I am rejecting this response because: As the lawfull owner of the property you need to keep the property CLEAN! That has nothing to do with the foreclosure or eviction process.Business response
09/23/2024
Dear Ms. *********************** you for your reply. As stated in our prior response, we are subject to the Keep Chicago Renting Ordinance, and so we are following the required steps before any eviction action can be filed. We are currently pursuing options to maintain the property and are attempting to have this completed as soon as possible.
Respectfully,
Consumer RelationsInitial Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company robo-calls me daily from multiple numbers and there's no way to get through to a person to be removed from the list. It gives an option to press 9 to be placed on the do-not-call list, however, it doesn't work. Nothing happens and it's driving me crazy.Business response
07/31/2024
Thank you for reaching out. *********** who contacted you was not Supreme Lending, and we are pursuing legal action to have the calls ceased. We appreciate you bringing this to our attention so that we can prevent this from happening, and we are very sorry for any inconvenience this has caused. Please feel free to follow up with us at ******************************************** if you would like to speak further.Initial Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business calls me multiple times a day from various numbers to offer me a loan that I did not request and have vocalized multiple times that I have no desire for. I have asked numerous times to be placed on their do not call list but they continue to contact me.Business response
07/31/2024
Thank you for reaching out. *********** who contacted you was not Supreme Lending, and we are pursuing legal action to have the calls ceased. We appreciate you bringing this to our attention so that we can prevent this from happening, and we are very sorry for any inconvenience this has caused. Please feel free to follow up with us at ******************************************** if you would like to speak further.
Thank you.Consumer Relations
Supreme Lending
Customer response
07/31/2024
I am rejecting this response because: I continue to get calls and at this point feel harassed.Business response
07/31/2024
******************,
Thank you for your response. We understand you are still receiving calls, however, as we explained, these calls are not coming from Supreme Lending. These calls are coming from a third-party service hired by another company. They are using our name without consent, and we have pursued legal action to have the calls ceased. We are documenting the occurrence and reporting it within the aforementioned legal action. Please do not provide the callers with any of your personal information. Our hope is that the calls will cease as soon as possible. We appreciate you bringing this to our attention so that we could do so, and we apologize for any inconvenience this may have caused you.
Initial Complaint
07/24/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
This company calls me multiple times and day, including the weekends, for a personal loan that I never applied for. I've asked them repeatedly to take me off their call list, but the calls do not stop.Business response
07/26/2024
Dear ******************:
Thank you so very much for reaching out to Supreme Lending through the BBB. Recently, Supreme Lending has been made aware that an unaffiliated company, is using Supreme Lending name to sell personal, unsecured loans and doing so with robo-style calls to consumers. Supreme Lending's legal team is taking action to stop this unauthorized use of our name in the marketplace.
Your valuable transcriptions of the voicemail messages that you attached will be paramount in stopping the unauthorized use of Supreme Lending's name.
Supreme Lending is thankful for consumers like you, that take action and make a difference.
Thank you again,
Consumer Relations
Supreme Lending
Customer response
07/26/2024
I have reviewed the business response and accept this resolution.Initial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Problem began 2021 ***** Everett Financial,Inc continues to contact me via government mail. Sending constant harassment soliciting business for Home Warranty policy. Which I continue to decline any services from this company. I have advised them repeatedly by phone and written correspondence to not contact me that I am not interested in there business. However, this harassment continues to escalate. I return mail, refuse mail & call them to remove my name from there database. It seems to only continue.Business response
02/20/2024
Dear ***********************:
Thank you for reaching out to Everett Financial, Inc. D/b/a Supreme Lending. Supreme Lending is a mortgage lender and is not associated with any Home Warranty Company. I called the number listed on the letter that you showed in your complaint and spoke with a representative of Forever Home.
Again, We are NOT associated with ********************* Policy.
Should you have any questions, please feel free to contact Supreme Lending at ********************************************
Thank you,
*********************
Consumer Relations
Initial Complaint
02/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I sold my house in 2022 but a late payment was reported in 2023. This discrepancy postpone a purchase of a new property. Supreme Lending was not helpful at all, this company knows how to say F*** You with a smile on their face.Don't use them for a mortgage as they don't care about people. It's like you are talking to a computer.Business response
02/09/2024
Dear BBB:
Please see the response from our ******************** regarding this complaint.
If you have any questions, please feel free to contact me.
Thank you
Initial Complaint
01/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
back in july 23 i wound up being scammed i wasnt recieving anything from supreme lending so come nov 23 i found out i was scammed so fast forward i have been trying for 3 weeks to make a **** dollar payment to them the scam has put me way behind and im trying to give this amount and catch the rest by april they refuse to take my payment until they decide on my hardship being approved or not approved which if that happens they want the full amount i feel like they just want to foreclose on my home instead of helping in any way who refuses that much of a paymentBusiness response
01/19/2024
Good afternoon,
****************** entered into a Covid-19 Forbearance effective 2/01/2022. At the end of the forbearance plan, ****************** advised us that she was ready to resume making normal payments, so we supplied her with a Partial Claim agreement which would bring her account current and due for 9/01/2022.However, ***************** failed to make any payments after partial claim was completed and instead received state assistance in December 2022.
****************** then ceased communications with Supreme Lending due to Cease & Desist order received effective 7/20/2023 and no payments have been made since. We have since received Ms. ******** request to remove American Home Solutions from the account as of 12/28/2023.
Furthermore, the loan is now due for 6/01/2023-1/01/2024, in total for $13,057.72. We are unable to accept $6,000.00. At this time,we would need total reinstatement since ****************** appealed the assistance offered 11/16/23 for a repayment plan effective 1/2024-8/01/2024.Initial Complaint
09/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been asking for 2 1/2 weeks for a 'Successor in Interest' letter from the mortgage company to help prevent me from loosing my home and getting assistance and they will not help me in any way. I have emailed them all the court documents and provided them with all the information needed and they keep refusing to assist me. This has been an issue with this company for the last 2 years. They withhold information, they dont try to help you in any way. Im tired of this issue and I need the problem relived asapBusiness response
09/18/2023
Dear ********************,
Thank you for reaching out. Please find attached here the requested letter. Additionally, this has been emailed directly to your email address by our **************** Department. If you have any further questions, please feel free to follow up with us at ************** or ********************************************. Thank you.
Respectfully,
Consumer Relations
Initial Complaint
08/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am contacting you to request an investigation into a potentially fraudulent inquiry on my credit report. I have no recollection of engaging in any transactions with the mentioned company. Consequently, I kindly ask for substantiation of any services I might have purportedly obtained from the company. In the absence of such verification, I respectfully request the removal of the aforementioned inquiry from my credit report. Your prompt attention to this matter would be greatly appreciated. EVERETT FINA 11/28/2022Business response
08/15/2023
Dear **************,
Please accept our response to your request to remove an inquiry from your credit report. Inquiries that are a result of a legitimate review of your credit history cannot be removed.
A review of our records indicated that you were referred to your Loan ******** ************************* by your realtor, ************************** You authorized credit by providing the online application on 11/25/2022. The provision of your personal financial information and the authorization to pull your credit report in connection with the application for a mortgage loan constitutes a legitimate business purpose.
If you have any additional questions, please feel free to contact us at ********************************************.
Respectfully,
Consumer Relations
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Customer Complaints Summary
26 total complaints in the last 3 years.
8 complaints closed in the last 12 months.