ComplaintsforThe Kingsley Clinic

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have uploaded the whole complaint of the Kingsley clinic! They re dispicable&I'm seeking my ****** back for the inconvenience,lies,and the misconstrued information that they failed to provide correctly! Not after payment was made! And I'm seeking the remainder of the scripts that Kingsley himself had approved already or the ***** for the partial fill that I have already had to pay out.that s the least they can do! And I'm having trouble with getting the office manager or anyone to reply back to inform me that they have removed my payment information away from their system! It's been 2;weeks now.please assist with these people that care of nothing b ut themselves

• Initial Complaint

  09/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  These people are seeking additional payment from me even though I paid my copay the same day as my teledoc appointment (found on Zocdoc). They said they were out of network after I had appointment despite acting like I was in network and being designated as in network (and my own insurance plan confirming later). They are completely unavailable to speak to. I actually got ahold of someone once and they said not to worry about the invoices. I was told by someone on their team once that they did not have a billing department at the time that they charged my credit card ($94.99) without my permission. I reported them as fraudulent to my bank and received this payment back. At this point, I don't see how I can get these people to leave me alone. I paid them my copay and we are square as far as I and my insurance provider at the time are concerned. They are predatory and make themselves impossible to contact. Now they are threatening legal repercussions if I don't pay them more and have stated (as you can see in the attached documentation) that they have already given my information to debit collectors. See their Yelp page for many more reviews like mine. ******************************************************************************************

• Initial Complaint

  08/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On 7/5/2023 I had a video appointment with ***************************, a PA, for an ear infection. I paid a $30 co-pay before the visit. After waiting 7 minutes on video call, I received a message saying they were busy. 5 minutes later, I received a message that the provider was ready. I joined the video call again. There was a different doctor on the call, she said she was filling in. She prescribed me some ear drops.I called back a week later because the ear drops didnt work, and I was told my message would be left with the physicians assistant. I never heard back.Aug. 1st a $25 charge from The Kingsley Clinic pops up on my card. I called the billing department, and **** told me that I was billed the extra $25 because the doctor I saw, was a specialist. I explained that my appointment was with a PA, and if they replaced her with a specialist, that was not my fault. She put me on hold, came back, and said that it was actually my insurances issue, and to call them.Aug. 2nd, I call my insurance (BCBS), they said the clinic used a code not typically used for PAs, so it was billed incorrectly. They a $25 check to the clinic, so they could refund me.Today, Aug. 9th I called the clinic again. Once again, speaking to ****. She told me what I was saying didnt make sense, continued to interrupt me, told me there was no one else I could talk to, had no idea when her manager would be back, she couldnt even leave a message. She then began explaining billing codes to me, even after I asked her not to. When I interrupted her asking her to stop, she hung up on **** called my insurance AGAIN. Within 10 minutes, the rep. tells me the clinic will be refunding me. I receive a call from a different clinic rep., and she confirms the refund. When I mentioned that **** was rude, I heard someone yell in the background.Not only is this wrong, it is THEFT. For **** to have made it this difficult to be refunded $25 is shameful. I wonder how many people have just given up?

• Initial Complaint

  03/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I provided my insurance information prior to my appointment to assure that I have in-network coverage and find out what my copay will be. I was told my insurance was accepted and that my copay will be $25. I made the $25 payment, and a couple of weeks after my appointment, I received a bill for $240. That amount was automatically deducted from the credit card I used for my original agreed upon payment. I called to speak to their billing department and they said I was given the wrong information, and that my insurance did not cover the visit as they are out-of-network and therefore are subject to a $750 deductible. They acknowledged that the person that set up my appointment made a mistake, but they weren't willing to do anything about it. In addition, their home page of their website states that a full visit out of pocket without insurance is $149.99 which would lead you to believe that with insurance it would be less. The billing rep told me they charge less for people without insurance, and the cost for a new patient visit is $265. Considering I was given the wrong information and would not have scheduled a visit had I knows that cost would be so high, I would in the very least expect this office to reduce the fee billed to the insurance company from $265 to $149.99. That would still be 6 times more than I was quoted, but it would be better than nothing.

• Initial Complaint

  03/17/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  The ******* clinic allows people to schedule appointments through zocdoc.com. It advertises that they do accept my specific insurance plan. When I called and scheduled the appointment, they verified multiple times that they accept my insurance plan and they were a covered medical provider. They sent me a bill for $200 claiming that my insurance doesn't cover their services. They charged my credit card without authorization even though I had contacted them days prior to the supposed due date, advising them to not charge my credit card until we reach a resolution. The website also advertises their services as costing ****** yet they charged me $200 and consistently refuse to provide an explanation for the discrepancy. They provided false and misleadinginformation on multiple platforms and then charged my credit card without authorization. Finally, the charges are not consistent with anything listed on their website so it is still unclear as to what I'm even being charged for. I was able to get an email address for someone with the billing department name *******. ******* promised me multiple times that she would give me a call and each day I never received that part. She is ill-informed and doesn't know what to say so she just kept repeating what the insurance code was. It is clear that they have done this to many many people. Please do not do business with this company because they are criminals and will steal your money. I am posting this because I am concerned for other people that think they are doing business with a doctors office that takes their insurance. I have never once had an issue like this in my life.

• Initial Complaint

  03/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Following their cancellation policy I left multiple voice mails and sent email that I wanted to cancel my appointment. They were 5 days before the appointment.They answered and insured that it was canceled and I wouldn't be charged I still got charged 20$.I am seeking a refund of 20$ for the appointment that I canceled according to all the clinic rules.

• Initial Complaint

  02/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had originally seen a provider to bridge a gap in medication refill after moving to a new state. I signed the documents and was advised they would supply 2 weeks of medication per each visit until my new doctors appointment. As instructed by the previous PA I contacted the office and scheduled a second subsequent visit. I was berated by the staff degraded by the PA and humiliated. I have been told many different stories over the previous week such as they sent my prescription, which they didn't, next they no longer prescribe this medication, which again I refuted with an email I received from my visit, I had a balance of $13 and they couldn't fill, the office manager stated she wouldn't fill because I was rude to the staff, I needed to complete a drug test which orders were never sent I needed to complete a document which was already completed. As you see here it was multiple reasons to withhold medication. To this day they are still intentionally withholding my prescription. I have been humiliated and embarrassed. They have violated my HIPAA rights by not properly authenticating my information and sharing my personal private information with someone in their home

  Business response

  02/14/2023

  We strive to provide great patient care and satisfaction, we are sorry to here that you did not experience such things as a patient. As the office manager, your issue was not escalated to me, for I never spoke to a patient with such issues. On behalf of TKC, I do extend our apologies that you feel you were treated in such a way. This seems to be quite out of character for any of my staff, it is bothersome to hear that you received so many difficulties. I can, however, assure you that your HIPAA rights were, in fact, not violated. Upon further review, I will state that it seems that you did not treat my staff with kind words and actions. I will be sure to provide BBB with the documentation we have on our behalf. Unfortunately, you will not be refunded your copay. You were seen for a service that we did provide. Although you do not agree with the outcome of said service, this is not a reason to refund your payment. You were not a new patient to this facility, you signed multiple consents and agreements and had spoken to and dealt with multiple staff prior to this appointment. We will be happy to forward your medical records to any new facility you are in need. Thank you.
  See Attachment/File: CANDACECANNON

• Initial Complaint

  11/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Date: 2022-08-11 Money Paid: 20$(paid) /250$ (Not paid but billed)Service that was supposed to be provided: Providing a prescription and medication for me (The Patient)Dispute: I was directed to take a urine test from the ** (***********************) , get medication sent to my pharmacy, take it to see the effects, and speak to her again in a follow-up appointment 2 weeks after the initial one. 1. I didn't ever get the medication I needed because they didn't follow up on the LabCorp urine test for over a month, causing me to have to cancel my 2-week follow-up since I didn't take the new medication.2. They did not inform me of the price of the urine test, or the fact that my insurance wouldn't cover it. 3. The urine test was not required to get a prescription, but they told me it was. I went to another psychiatrist and got the prescription without one, so they just straight-up lied and made me take the test.I believe that I should not have to pay for a urine test that I did not get a prescription for or get any information on till 2-3 months after. Multiple people on googles reviews have had very similar experiences with this shady clinic. They contact you a lot when you are first admitted to them, but once you pay their fee it is almost impossible to contact someone from the front desk.Have they tried to solve the problem: Front desk was absolutely unhelpful, and they transfer you to other people that also cannot answer your question. They also tried avoiding answering the phone, so I called again. One lady was complaining about me being too slow and said that her shift was almost over. After that, I asked her when can the other person call me back and she hung up on me. One of the worst service I have ever gotten.

• Initial Complaint

  11/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was seen at the Kingsley Clinic via Telehealth the 2nd week of March. I paid a co-pay of $35 and waited for my visit. After meeting with the doctor Jordan M*******,MD; she stated that if your symptoms do not subside I needed to go to the emergency room because of my symptoms. I told her okay and she proceeded to state that she didn't want to prescribe anything because she couldn't exam me fully. I took her advice and went to the emergency room (I have all documentation.) I never went back to the Kingsley clinic. However, months later I received a bill for almost $800 for work and test that were never done. I received a letter that said I had a past due balance that needed to be paid. I called to explain that I didn't have a balance and their records were wrong. Then just this past Thursday I got a notice from my bank that $104.99 was deducted from my bank account on behalf of Kingsley Clinic. I did not authorize a payment to go through. I called and left a voicemail and no response. I'm still waiting on a response and I will be going to the bank to have them do a reversal. My insurance is the only thing on file for them to charge to my account.

  Business response

  03/15/2023

  Business Response /* (1000, 7, 2022/12/16) */ After reviewing this patients account, it appears that her insurance denied the claim for her visit. The patient was sent a statement from our office regarding the balance. The insurance would have also sent an explanation of benefits for this visit as well. The patient can contact our billing office directly for more information regarding her account at ************.

• Initial Complaint

  09/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The Kingsley Clinic is an online Telehealth provider service. After everything is said and done. I never received a detailed but they have STOLEN my debit card information 3 times now. I have contacted my bank and they are surprised that after replacing my card twice, the Kingsley Clinic has stolen it again! This is fraudulent activity. The method they do is charge my card 5 times for all different amounts until the can pull some out. 250. Then 120. 50. It depends on what they want to try. They will not stop and now have committed identity theft. Lawsuits are coming.

  Business response

  12/29/2022

  Business Response /* (1000, 5, 2022/10/05) */ The patient was seen by our clinic providers via telemedicine originally on March 4th 2022. She signed a consent form authorizing the clinic to securely store credit card information for any balance her insurance deemed patient responsibility. She was also seen March 24 and April 8th. For those 3 visits, her insurance has deemed a patient responsibility amount aside from her copay collected at time of visit. Patient shows a balance on her account of $205.35 and was sent statements on June 17th and July 22 and did not attempt to contact our office nor our billing department to clear this account. Consumer Response /* (3000, 7, 2022/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Regardless of any services provided OR bill owed. A signed consent was given for ONE card only. Somehow Kingsley Clinic obtained not one, but TWO new debit card numbers which I NEVER provided. These card numbers were stolen and I have proof through my bank about the NUMEROUS attempts to withdraw money within a 10 minute time frame. I have PLENTY of receipts showing that this clinic kept fraudulently charging a card number that was NEVER given OR signed off for consent. I couldn't care less about whatever fake number they say I owe, but I am more concerned about the card numbers that they keep stealing from me. Explain how a clinic obtained card information that I never provided, but you are going to say I have consent???

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩