ComplaintsforEye Care Associates of Denton
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Complaint Details
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Initial Complaint
01/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had an appointment with this office on December 29th and was informed that my contact lense exam was not covered due to their office being a premium office. I contacted my insurance and they do not have premium offices and that the type of lense that is prescribed is what determines if its a standard or premium contact lense exam. The insurance provided me with their definition of standard v premium lense, premium lenses are typically contact lenses to correct astigmatism, colored contacts and bifocal contacts. I do not have any of these conditions so by definition I would have a standard prescription. The office refuses to correctly bill my insurance due to them only providing premium contact lense exams. This was the first time to visit this office so how would they know what type of lense I needed or what my prescription consisted of? How can they only provide premium contact lense fittingsdoes that mean everyone who walks in the door has a complex prescription? They are incorrectly billing every patient that walks into their office for a premium contact lense exam when they may not have a premium prescription. They originally did not bill my insurance for the contact lense exam until I contacted them asking why I was charged the cash price minus 10% discount, the insurance informed me the claim was not submitted until January 7th. I just want my claim to be billed correctly and not be taken advantage of. It seems like this office bills for the most expensive option whether its medically correct.Business response
01/18/2024
I do believe this complaint is not about our practice Eye Care Associates of Denton, office of *******************, M.D. We are an ******************** specializing in Cataract Surgeries and other diseases of the eye.
1. We were closed on 12/29/2023.
2. We do not do contact lens exams, fittings or dispensing.
3. This patient name is not one we have ever seen.
There are other offices in the area that have names very close to our office name that are Optometry offices and offer contact lens exams. Please remove this complaint from our record.
Respectfully,
***********************
Eye Care Associates of Denton
Customer response
01/18/2024
I have reviewed the business response and accept this resolution.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.