ComplaintsforRoto Rooter
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Roto Rooter is charging me for services not rendered for water restoration. A claim was opened with my insurance company for payment. I paid my deductible and USAA paid the remaining balance. USAA disputed their claim of repairs because the amount of repairs they claimed to do didn't match the documentation sent, photos taken, and was not logical based on the damage done.Roto Rooter then sent me a notice of lien, without contacting me, stating I owed a balance of $11,629.47 and that I have 7 days to pay it and threatened me legally. They did not attempt to contact me prior to this notification and included a $2000 charge for collection filing in that sum.The following services were charged that were not conducted:- CAT 3 loss. There was no sewage water, there was no contamination. This was from a washer machine spill on a test run (just water, no clothing or detergent).- They charged for more drill holes than they completed by double digits.- They claimed to have covered my furniture and floors with plastic protection which was never done.- They were supposed to come by daily to check on drying levels. No one ever came. I had to call Roto Rooter several times to have a technician actually arrive. They charged daily anyway.- They claimed to have removed carpet and padding when I did this work and told them I did this work, prior to even contacting them.This is just fraud and they're threatening me to get me to pay.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.