ComplaintsforAffordable Automotive Service Center LLC
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Complaint Details
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Initial Complaint
07/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I asked for an estimate for brake service and received a diagonistic on the entire vehicle that a did not ask for and instead got a $125 service fee.Business response
07/07/2023
TO WHOM IT MAY CONCERN
**** **** brought in his **** ********** Montero for a brake inspection. Brake inspections require wheels to be removed and brake rotors measured. After brake inspection been performed on front brakes Were found to be metal to metal.
Rear brakes down to 2mm. Current Vehicle Mileage ******. ************ was emailed required repairs of front & rear brakes. Other required repairs were also emailed to ************* **** **** complained why he was been charged for the inspection was advised involves man hour labor to inspect the Vehicle. *************** was made of aware of complaint. ************ and was not charged for the inspection of the vehicle,
Inside the sales room there are 3 signs that state we charge for inspections. Of $125.00 Dollars. ************ was advised by another email Things have changed since 2019. Businesses are dealing with higher expenses, Wages, Light , ************** ********* costs. Advised ************ should never expect to get services for free of charge. All companies are in business to make a profit. ************ was also advised not to drive the vehicle. Its Safety Issue. Requires Front & Rear Brakes.
We are a professional Service Shop that's been in business for 25 years. With Great Reviews With Many satisfied customers.
We can survive the modern times with expenses soaring doing FREE SERVICES
Again It was a NO CHARGE INVOICE. INVOICE *****, 07-05-2023. n/c
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Contact Information
5368 Doniphan Dr
El Paso, TX 79932-1502
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.