ComplaintsforBest Deal Computer Warehouse
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Complaint Details
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Initial Complaint
11/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Dear I bought a HP Envy Laptop Computer on this date:Jun 28 at 9:05 AM ************ Store: bestcomputerdeal:When I received the item is was working normally, even I installed the Operatin System Named Windows 11.But after two months this item, it doesnt work anymore,It doesnt receive electric energy from the charging port. The store recommended use others The charging port where you plug in the power supply in the computer has a small light indicator that the computer is plugged in and charging (even if the computer is turned off). If that light does not turn on when plugged in. If the power supply is not charging the computer it will not turn on for that reason.if you have another power supply from a similar machine than please test that.The store told excuses after ************************************************* to contact a local technician.Ebay rarelly closed the case so fast.Allstate Protection Plan is so difficult to cantact them any speciallist respond, just an email in more than two weeks.Details:HP Envy **** Full HD Touchscreen Laptop Core i7-1165G7 32GB 1TB SSD+32GB W10 $1,072.88 Item number:304282017548 Order number:************** Shipping:$0.00 ***** Ground or ***** Home Delivery to ************* via Global Shipping Program Shipping address DO80Q196958N-***** *************************** *************************** ** ***** **** ***, ****************************************************************************************** Payment info ********************* email Warranty details HP Envy ****" Full HD Touchscreen Laptop Core i7-1165G7 32GB 1TB SSD+32GB W10 Unit price $1,072.88 Excellent - Refurbished Start dateJun 28, 2022 End dateJun 28, 2023 Warranty type1-year warranty Sellerbestcomputerdeal For more details on your coverage or to file a claim, visit the Allstate Protection Plans.Finally I dont know who have the fault, maybe I, because was buying this item..incredible...anyone assume the responsability about this issue.I worried because the times always go ahaead.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.