ComplaintsforAquatica Pool Services
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Complaint Details
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Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company was hired to perform weekly maintenance on a residential outdoor swimming pool. They required that we prepay for the month and assured us that our pool would be maintained every Thursday of the week. First service was performed 6/27 and they did not do it property and it required a reserve on 7/1. Due to 4th of July they did not service our pool that Thursday and have not been back since even though we have been in contact with them every single day and we are told every day that they will come out and nobody shows up. The only day someone did show up was to diagnose our pool filter that they said needed to be replaced at the tune of 5K (which it did not it needed a simple repair) and then that person dumped chemicals only into the pool was there for 17 minutes total. We informed them that we have cameras in the backyard and can show them that they have not cleaned anything. I personally went and took pictures of the condition of the pool and completed the filter repair myself. The pool is green with algae growing due to lack of maintenance. The companys not providing service which was already prepaid and has fraudulently said it needs repairs that arent true. **** who says he is the director or operations has promised continuously that they will send someone every day and we continue to see nothing. We prepaid $560 for a months work and only been led on since then.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.