Customer ReviewsforDestina Holidays

This is a total SCAM operation!!! Just booked an international flights for my family totaling $2,367.30 with on 4/2/22 from U.S. to Prague with an option for CSA Travel Protection Plan with added $153.87. In 5 minutes of booking, I got a call from a man with a foreign accent from Destina Holidays, asking me to verify my name; date of birth and phone number and detail travel information. He said, he is just confirming that I made this reservation (already red-flag); in 5 minutes after his call, I get an email stating my American Express card denied charges (which is NOT TRUE) so there are no tickets, but CSA Travel Protection went through!! I called back to Destina Holiday and the same guy insisted my card was declined, but insurance cost was not! I expressed how is it possible if it was a package deal and if there are no airline tickets, how can I be charged for protection of something that does not exist? The guy was annoyed with me. Thank goodness I have AE Ptatinum that took care of this and I called CSA Travel Protection - BTW reputable place and notified them of this! They cancelled my insurance. Took some time for damage control. While, I was able to get help from American Express, I am concerned that this Destiina Holiday; this SCAM company has my personal information.

Dear ********, I was able to find the booking confirmation 37OF3U I see that you have valid e-tickets from us and that you have already flown. Your return travel date is on April 28th 2023 from Prague. yes-- CSA travel insurance is a different merchant for amount $153.86 & balance $2367.30 (the 2nd transaction) was declined and this can happen with any merchant /airline etc. This does not mean we are scam, in fact you received the best deal and have already flown. thanks for your feedback

I booked a flight for my mother from *** to *** round trip with AirfareExperts. It was cancelled due to Covid in 2020 and I was told the account has a future credit (as they said she could rebook until Sept 2022). I followed their instructions for using the credit and they informed me that I had to travel during the month of Sept 2022 (how does this even make sense), using the same passenger, destination and origin - which was never communicated to me when I was told I would receive a credit way back in 2020. They told me to contact Delta directly. When I contacted Delta I was told the credit expires in December of 2023 and has no restrictions at all. The credit was issued to the company directly and Delta was unable to provide me with the credit and suggested I contact AirfareExperts to get my credit. I sent screenshots of this communication to AirfareExperts and they have completely ignored me and keep pretending like they are not receiving my emails. No one is answering the phone either. I got suspicious so I came to the BBB website and saw that this company often takes the airline credit and does not provide the credit to the passenger. Avoid using this travel agency!!! I am now filing a dispute with my credit card company in hopes of getting my money back. What a headache

Dear ****

We are working on your request, a support ticket has been created to help with your booking. #XXXXX

Customer Support.

AirfareExperts cancelled our flights(Fiji air) from LAX to Sydney due to Covid pandemic in 2020 and my account has future credits (as they said we could rebook later without an expectation date). They stated that we can book new flight online but that hasn't worked. We tried many times online to Fiji air , but Fiji Air stated AirfareExperts should refund us. Until now we had no new book of flights, no refund. nothing! ( over $1680) How can we fill small claim for that? we are in California, the company in Tx?

Dear Customer,
Please advise me your booking reference number OR email ID or Phone number inorder to properly assist you

Kindly send me directly to my mobile on **************

thanks,

******.

My electronic ticket #s:
XXX-XXXXXXXXXX-XX
XXX-XXXXXXXXXX-XX

My trip pnr is ******

Thank you!