Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Texas Auto Value purchased my car back in March. They failed to register the car before they sold it. The new owner also failed to register the car. Now I am receiving letters from Texas telling me I owe money for damages "my" car is causing. I contacted the owner a few months ago when I was told I owed money for a moving violation. Yesterday I received a letter from the City of Arlington stating that I am responsible for damages to city property (I guess "my" car mowed down a street sign). It is unacceptable that Texas Auto Value failed properly register the vehicle. Now I am wasting my time dealing with legal matters that are not my fault.
Business response
08/19/2022
Business Response /* (1000, 10, 2022/07/13) */ Im sorry to hear about this problem. Let me see what is going on with this particular situation and will contact you back to resolve this. Sorry for any misunderstandings and we will resolve this. Thank you and have a blessed day.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.