ComplaintsforCowtown Power Sports
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Complaint Details
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Initial Complaint
06/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On June 3rd 2023 I purchased a Seadoo Kicks wave runner and trailer from Cowtown Power Sports for a little over $13,000. We took the wave runner to the lake and launched it. Within the first 20 minutes of riding it went into limp mode and died and it would not even attempt to restart. It has taken two weeks to get an answer as to what was wrong with it. After multiple attempts by phone and text. No one has ever returned my call from either the salesman, the manager or the business owner. The only person who contacted me was the man who picked up the wave runner looking for the key to the hitchlock. We went in on June 21 after getting back into town from work and it took 30 minutes for them to finally tell us that the engine had seized up. They said they would call later today (June 21) with a solution and some sort of compensation. It is now 5 o'clock and they are closed and I did not hear a word from them.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.