Customer ReviewsforXfinity Mobile

Xfinity Mobile penalizes for OVERPAYING and paying EARLY!!! What a wonderful world! We changed from Verizon to Xfinity mobile about 2 years ago. In January of this year I lost my job. We fel.u.i, l behind on payments, but took proactive steps with Xfinity. We called and made a payment arrangement for our last due balance. On the due date we owed $88, we rounded up and paid an even $90. This earned us a cancelled payment arrangement and service interruption! We called and were given some sort of grace that we could make a new payment arrangement. This time the first payment was to be $50 due on the 16th of May. We paid the exact amount of $50 on the 15th of May. Again cancelled payment arrangement! Because we had 2 payment arrangements we now do not qualify for a new payment arrangement, unless we wait 6 months! So paying EXTRA and paying EARLY are penalties according to Xfinity. I told them I would take my business elsewhere. Since service is interrupted we cannot port our numbers out! I spent about 5 hours on the phone with them today, trying to resolve this. Asking for a new payment plan so we could activate the lines and port them out. We Are responsible for our debt and intend on paying it. The customer service rep would not transfer me to any other area. When I finally asked to be transferred to a supervisor I was transferred to an independent collection agency! After the phone call I went by local Xfinity store and was treated to comments like, "well if you overpay your payment arrangement, did you really need one in the first place?" I was also given the excuse that the mobile business is only 6 years old. I said so the decades of business for Comcast/Xfinity didn't give the mobile business and expertise on how to run a business or treat customers! I'm so disappointed and want to do everything I can to get the word out of actually have someone there listen! Any suggestions are very welcome!

Horrible **************** they offer me a Free Phone and one discounted i clearly explain that will be new numbers and now the discount was not apply to the account called multiple times and they said that was escalate to a manager with no response i am not going to pay for those phones they are layers not an honest company this customer service is out of no where and they are don't have the training to explain or understand the process very bad service

I have spent over 7 hours in store and on the phone with multiple agents trying to restore consistent service to my S22 Ultra ever since an update a couple of months ago made my phone not connect to their ************* I can only use it if I am attached to wifi. Everyone seems baffled but it's a nation wide problem with xfjnity ****************** sold from best buy. The phone is only a year old & works great on wifi. They have swapped out the Sim card 2x with no luck. My $1500 phone is useless on xfinity & no one has a solution except to buy a new phone but it is on the internet that the new S23 is having the same issues. They are going to lose ******* 3 kids as customers now as I now need to switch carriers. The phone and the virtual chat just sends you in ************ claim a supervisor will call (3x now) and they NEVER do.

We were with X finity for several years and still use their internet. My complaint it severalfold.#1. If we have any issues it takes way too long to get a person on the line. Why do I need a person? *** App has never worked for either my wife or myself. *** website is useless for we can't get into it regardless of how many times we have changed our password. We have gone to the store after making an appointment and waited for almost an hour before we are serviced.After waiting in line calling numerous times we find that we get differing answers to our questions. Basically, hours of our time to solve the simplest of issues. #2. We decided that we had to change our mobile service due to number one. We change our parents to a senior service which works amazingly well, unlike *** ** ***** that went so well we tried tried move our service to Mint Mobile. It has been almost a month and we still do not have the three lines moved. X agents are very polite but not trained well. As stated above they give differing answers to the same issue. *** one that has plagued ** is their inability to unlock a phone as part of the moving of service. With all three lines that we are trying to move despite the fact that we tell them that we need the phone unlocked they give us a transfer PIN but NO unlock code. ***y assure us that they have taken care of it over and over again but after at least 12 hours or more, we have only gotten two of the three phones ported over and unlocked. I have had to do three ways with Mint and X but it does not work for they refuse to acknowledge that the phone is locked until we show them the error message. ***n, and only then do we get moved up the line, and after waiting for up to 48 hours the phone is finally unlocked. ***y canceled the phone service but did not unlock the phone leaving ** without a phone for two weeks. Running out of character so I will close with ,, If you want service after sale chose another carrier. Mint, T-Mobile work great.

This company is fraudulent. I cancelled my account in July of 2021. I noticed that I was still getting charged so I called them and they assured me everything was cancelled. I have had $1300 drafted from my account and they will not give me my money back. Please do yourself a favor and do not every use this company.

Corrupt company that illegally offshores and REFUSES to help its customers so that they can live it up. I would give these con artists NEGATIVE stars if I could! I will be suing this company because they overcharge, they steal and they lie! They outsourse CUSTOMER SERVICE to people who can't even speak English and don't know their a**es from a hole in the ground. The "********" reps are no better and all they do is lie for their foreign cronies. If you want a decent cell phone company that won't treat its customers like ****, steer as far away from Xfinity Mobile as you can get! They are thieves!

ABSOLUTE FRAUD AND SCAM. Maybe some people have good luck, I was not one. This has been since august of 22. I was offered a free phone and a price of 15 a month during a promotion, so I figured why not. Get the phone in, doesnt work (MOTO G PURE). Spend time with an agent trying to get it to work, doesnt work. They say its the sim, and send me a new SIM card. *** takes a while to come in, I call get it activated, tell me it takes a few mins, doesnt work. Call to get it fixed again, they try and it doesnt work still so I say I want to just return it. They get me to port over another line for a free iPhone, so I port over a second number and guess what?? THEY ARE OUT OF STOCK. I now have 2 lines and NO WORKING PHONE. Again I attempt to return and They Tell me Ill receive a shipping label in my email within ***** hrs. I waited and nothing. CALLED BACK 3-4 times being promised a return shipping label in my email in ***** hrs. NEVER GET ONE. Then they are going to send it in the mail. Ok cool, the hours I have spent on the phone trying to resolve this are insane. They say its only a 2 week window for returns so its not eligible. This has been 8-9 months at this point!!!! Sent me to physical location telling me I can return it there. They wouldnt take it, its literally brand new, I havent even opened the charger plastic. So in order to cancel or put a different phone on the line I had to pay off the balance of the FREE PHONE which was like ******* dollars. **************** is a ping pong table getting transferred from to person after person after person. What an absolute nightmare and for the 20+ hours I have spent on the phone with support there is nobody who I have been able to contact to resolve this. I change my bank info so I can stop getting billed, and they still find it. This is literally FRAUD. I hope a higher up can see this and resolve it but I am not optimistic

I had been with them since 2020. They kept putting the wrong addresses on my account. I had no issues with the service. Recently I tried to upgrade the phones for the two lines I had with them. My previous phones were paid off. I attempted to do this with the help of a *** because I was working out of town at the time. The *** told me that he could only do one phone at a time and that I would have to call back to do the second. I agreed. After confirming my information and completing the sale, I received an email stating that the phone would be sent to the wrong address, not the address Ive had on file for 2 years!! On top of that, instead of upgrading the current line as requested, he created a whole new line! I immediately called back to cancel the sale altogether and was prepared to find an Xfinity mobile store to make the purchase. I was assured that it was canceled. 2 days later I receive an email saying that the phone was shipped! Called again to be told that it was nothing they could do. I contacted ***** to see what I could do and was told that Xfinity put restrictions on the delivery and that they are the only one that can make changes. Called Xfinity back with this info and they were able to cancel the delivery. At that point I switched to ******** Weeks later, ** still being charged for the phone and the line I didnt ask for. I kept being told that the warehouse hadnt received the phone. I contacted ***** again to find out that the phone was returned 3 days after the return request and got the name of the person who signed for it. Called Xfinity with this info to be told that they cannot do anything until the warehouse confirms this. A month and numerous calls later I was able to confirm the phone was returned, get the line removed, and receive credits for the charges incurred. A refund was supposed to be processed for the amount that I paid for the phone. 2 weeks later no refund! I was finally issued 1 today after I threatened to contact my bank.

I signed up for the promotion; even though I had a brand new phone, Xfinity said it was not compatible with their service. However, they said that my new iPhone would be free. My old phone number never got ported to the new phone when I switched services, even after three calls to customer service. Two ********************** agents told me they would call me back to make sure the issue was resolved, and they never did. I ended up having to get a new number, and because of this, the iPhone is no longer free for some reason. I think this is a scam.

Awful service & even worse customer service. They are scammers! You can't get help over the phone your transferred to rep after rep in different countries with language barriers