ComplaintsforTrans English Mastiff
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Complaint Details
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Initial Complaint
06/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This started on June 1st when we started to communicate with the company regarding buying a puppy. The website looked completely legit. We corresponded and picked out a puppy. They forwarded the contract to sign. It looked pretty normal. After the contract was signed they asked for payment by ***** or PayPal which we did and they sent us information regarding the shipping with a vendor. We started to ask for the flight information which they kept ignoring and then today the shipper said they needed another $999.00 for a crate that was special ordered. They only offered ***** to. When we did more research we found that both companies were F rated by you and that this had happened to other people. We asked for a refund and they denied it stated they had already set up delivery . The contract stated that the agreement is a guarantee fo refunds and good health on the pet. It also states that it expires after the payments and puppy has been received in good health. We have reached out to them for a refund and they are denying it. We have reached out to our bank but they are stating they might not be able to help since it was Venmo. We have over 63 emails from the company and the shipper
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.