7 Customer Reviews
Review from Cyndee M
1 star11/20/2024
My grandson went to kids strong for three days. I told them I had to leave. My mom was sick and they continue to charge me for six months When my Grandson wasnt even in class and I told them I was leaving. I had called them and she said they were going to pay me back my money, but they would have to do it in small amounts back onto my card and now ******* is telling me shes not going to refund my money at all. Nexton KidStrong is a dishonest company.Review from Staci B
1 star10/16/2024
Still getting charged after I gave 30 days notice. I have called, texted, emailed and even used the chatbox to cancel my membership and I was even told I would not be charged again. And Im still getting charged and cant get a single person to respond to messages or answer their phone. The first month I used their chat box to cancel which shouldnt be an option if they dont honor it. After getting charged again I called and emailed a written 30 days notice and they said I would not be charged. And yet again, here we are 2 months later Im getting charged. Prosper Tx location.Review from Aaron S
1 star09/06/2024
Ridiculous to charge someone who cancels for an extra billing cycle. They just want to find a way to squeeze extra money out of you. Our class was out of control constantly, with kids not being monitored by their parents, and KidStrong did nothing. Even after making several complaints, they do nothing. Class is constantly over filled and constantly change instructors. Stay far far away from this scam.Review from Andrea P
1 star07/28/2024
Not worth ****** a month They play a couple of running games for 45:00 minutes. If it were 2 to 3 days a week it might be worth it. When canceling I was told I needed to pay half ****** is not half of ******Review from Michael A
1 star06/17/2024
Not sure if our experience is generalizable to Kid Strong in general but our local center was a new location which was supposed to open a "few weeks" from us initially signing our child up. Then, a few weeks turned into 4+ months so we decided to cancel our enrollment. After multiple messages and e-mails left by myself and my wife without a return after almost one month we were able to eventually receive confirmation that we were cancelled. Well, the center finally opened and we received a call saying our credit card information wasn't going through (we had cancelled this card). Overall just shady business practices with poor communication and impossible-to-cancel-gym-membership vibes.Review from Trina T
1 star01/27/2024
My child attended KidStrong in *********, **. While the idea of the program is good, my experience was not pleasant. My 3 year old son was yelled at by staff and threatened to be put out of the class in front of parents and other students. As a parent I feel that working with toddlers and young children staff should be better equipped to redirect and guide the students. There were at least ************** the class, there was no structure or organization, more than half the class had difficulty focusing because of the lack of structure. I would not recommend this particular gym to others.Review from Nilufer A.
1 star06/20/2023
Do not bring your kids here!!! Do not do any business with this place especially person in charge her name i Sierra * I wish I could give a 0 star* My kids was going to this place almost 6 months* We had other plans for summer I gave ****** 30 days notice for cancellation* She asked me why and I briefly explained to her **Me and her were agree that was a last month* I paid with card for the last month of payment* And even she said card not saved and we were done* I seen another $188 Payment charged this month which I didnt authotized* My kids not even going there anymore This is not how you do business* Kids Strong may be a big company but not this franchise run by this women * It ashemed!!!!
KidStrong Inc. Response
06/21/2023
Hello Nilufer. I do apologize if this is frustrating. The time stamp of your request was after the billing date of your May payment. In the system when we process the cancellation if it is after the previous billing the policy of our terms of service is applied to every cancellation request. I do apologize for any inconvenience this may have caused. I was under the impression this was understood when we spoke on the phone yesterday and you notified ** that you were going to call your bank instead to get the charges back. Again, we understand the frustration and wish you and the boys the best in the future.
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