ComplaintsforGP Construction & Design LLC

• Initial Complaint

  05/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Green Paradise built my outdoor patio by March 2022. On the Construction front they did well. However, the BIGGEST issue that I am seeing is they will NOT PROVIDE SUPPORT, as they should by law. I have been trying to get in touch with ************************* and **** at their office. However, it took about 3.5 weeks for ANYONE to answer the phone, NO ONE responded to my 3 texts and 3 emails in the meantime. Once the phone was answered, they agreed to take care of the warranty issue on my patio electricals and the light inside my water feature, as part of the warranty. They also agreed to send me the specifications of the lights. (THEY HAVEN'T sent me the ***** of ANY Electricals / Electronics / Pool Equipment, that has been installed, after UMPTEEN reminders and a year past the job..!!). More importantly, the warranty issue that they agreed to take care of in a week's time, hasn't been done yet. It's already been 2.5 weeks, since they promised...!!***** is a one man army. He promises a lot, but will barely communicate with you after his job is completed. (He hardly picks up the call, even when his work is ongoing. So after his job is done, he most likely won't talk to you, unless its new business OR, unless you owe him money..!As of now, with my effort lasting approximately 6 weeks, I have NO headway in my warranty issue(s). Will update this post again, if it gets taken care of. ******** is, how long it takes me to do that.....!

  Business response

  06/13/2023

  This is the best attempt from Green Paradise to respond to a concern from a previous client:

  As pointed out by customer, ******************************************* delivered a good quality product as pertaining to this outdoor project. When it comes to our warranty policy and maintenance, Green Paradise's best interest is to fulfill any warranty or maintenance issues for our clients. We have assisted this particular customer with prior issues and we have not neglected our responsibilities or duties regarding future problems- for any of our customers for the past 21 years Green Paradise has been in business. As for the requests, for issue resolutions in a timely matter, all clients need to understand the industry limitations and material availability. Our time allotted to address warranty or repair issues is dependent on our project workload schedule and urgency. 

  When the customer reached out a couple of times, we informed him we would schedule repairs according to our availability- as we have done for previous warranty requests. We like to show care, detail and respect to all our clients, for this reason we cannot prioritize certain projects over others. We have a very extended queue and we intend to honor all project timelines. At this time, Green Paradise understands that one of the warranty items is a client maintenance mishap and not a warranty defect (ceiling fan remote control adjustments). Green Paradise does not purchase any appliances or fixtures for any client- we merely install and program as a part of the scope of work. After 1 year of installation, it is common for remote-controlled appliances to falter. Secondly, the water feature light's malfunction- we are directly working with our supplier to address the manufacturer warranty, per contractual protocol. With this being said, we hope that all our clients are understanding of any circumstances out of our company's reach, like manufacturer warranties. We will do our due diligence and offer our client a solution as soon as we have it. Our lines of communication are always open, regular business hours. We are always within reach during regular business hours, via office telephone lines or through our multiple emails for any of our customers regarding any matters.
  

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