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Complaint Details
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Initial Complaint
01/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 1/18/2024 at approximately 2:58 pm an employee named **** knocked on my door I was not home but have a ring camera so I was alerted to someone at my door. My girlfriend called them back and the manager proceeded to try and fat shame her asking her if she ate the couch is that why she was not able to make a payment on it unbeknownst to him she is in recovery for an eating disorder so this was very triggering to her and even after saying these cruel things to her he continues to antagonize her during the call when I was informed of this I reached out to ask for the corporate number and **** would not provide it to me nor an email to contact their corporate head quarters i have documentation showing how we were in constant contact with them letting them know our financial situation and actively trying to make payments on our account when yet again the manager refused to take our payment saying he didnt know anything about it its been nonstop harassment either through them constantly calling or coming to our home we told them to get their stuff but when they come out its only one person so its not to recover the merchandise but to harass us this has my girlfriends anxiety sky rocketing the behavior of both the manager and employees has been deplorable.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.