5 Customer Reviews
Review from Robert J.
5 stars05/17/2022
Last year we purchased a custom pool from Pool Concepts. The entire process was exceptional. From outstanding customer service and a high-quality custom design, we were assured that we were receiving the best value with a commitment to excellence every step of the way. Additionally, this commitment to high-quality customer service continues to date with exceptional service individuals like ***** and *****. We could not be happier with our choice of Pool Concepts.Review from Tracy K
5 stars05/06/2022
Absolutely love my Pool Concepts pool. They built my dream pool in the summer of 2018. Their crew was very professional and showed up every day like clockwork. No gaps in construction. My pool has been so easy to care for. It literally is no work at all to maintain. Pool concepts uses the best pumps and equipment, my sparkling water is proof. I have never had anything but beautiful clear water to swim in. I wasnt sure if I could care for a pool by myself but I have found it easy. I have recommended Pool Concepts to several friends and they were so happy with their pools they have recommended them to their friends as well. Great family owned business. I have them come out once a year to check on everything and keep my pool operating smoothly. I can highly recommended you call them today to get started building your dream pool.Review from Bobby L
5 stars05/06/2022
Pool Concepts built our pool last year. The quality is amazing, pool looks beautiful. We had a small issue at the pump, ***** from Pool Concepts jumped on it, had the plumber fix it and she followed up to make sure I was satisfied. This is what customer service is about. Very Happy Customer.Review from Thomas C
5 stars04/08/2022
Love the pool! Pool Concepts built our pool three years ago and it has been reliable and very enjoyable. Great service and follow-up for minor issues (not due to anything done by Pool Concepts). Highly recommended!Review from Trude C
4 stars02/22/2022
Pool Concepts built our pool 8 years ago. The design process was great! the construction went well. We were impressed with the quality of the equipment and layout of the plumbing. They had a great post install ************* to explain proper maintenance. After 4 years, we added the automated system and upgraded the pool lighting system, which is awesome. They have always been polite and responsive. I recommended them to a new neighbor building a pool.
Customer Review Rating
Average of 5 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.