ComplaintsforClean & Green Car Wash
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Complaint Details
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Initial Complaint
09/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have unauthorized charges from your company for at least the past 4 months of $14.95 per month. I don't live in Denton and rarely go there. You need to remove these charges ASAP. I've also contacted my credit card company. This does constitute fraud. ***** ******, **************************************, XXXXX Only vehicle I have is a 2013 Chevy Cruise Blue, License Plate# CMK7546 The dates charged on my credit card and these are unauthorized charges include the following and amount $14.95 each time: 4/3/2022 5/3/2022 6/3/2022 7/3/2022 8/3/2022 9/3/2022 The company responded back to tell I signed up for their recurring program on 4/3/2022 which is the last time I went to this carwash. I never signed up for recurring services. That is untrue and unethical on the part of this company. I expect the charges to be refunded immediately. I'll also filed this with my credit card company: Discover Card.Business response
10/28/2022
Business Response /* (1000, 5, 2022/09/06) */ All of our customers are offered single washes or an unlimited monthly wash plan with recurring monthly charges at the payment kiosk. Customers must select between the two and complete an enrollment process if the monthly wash plan is selected. All of our wash plans are renewed on a monthly basis and can be cancelled at any time. We make it easy for all customers to communicate with us through our website, email, telephone, or many of the standard social media platforms. Once a monthly wash plan is selected onscreen customers must first agree to an onscreen 'Terms of Service' and also confirm a second time at the end of the transaction before the wash is activated. Lastly, we also automatically print a detailed receipt with the contractual terms and all of our contact information. Exhibits are attached for reference. Customer did contact Clean & Green Car Wash with multiple emails and website submissions. BBB complaint and credit card charges were disputed before car wash was able to reply. Clean & Green Car Wash replied to customer within 1 hour of inquiry suspending account and automatically refunding 3 months of subscription dues as a goodwill gesture. Clean & Green Car Wash is willing to continue working with customer pending credit card dispute resolution. Customer has not responded to subsequent emails or voicemails since original inquiry.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.