Customer ReviewsforWhite Water Express Car Wash

Scratches my paint on the hood very bad when a giant brush went across that area. Not safe for any car.

I clean my car wash at whitewater car wash. It was totally worth it. Victoria was very helpful.I will highly recommend this place.

… We were told Erika no longer worked there and now Clay is the GM. He tells us that he will get back to us in a week after he’s back from vacation. No response for 2 weeks. Again- we have to go back up there and then Clay decides to drop a bombshell on us and said “we don’t approve side view mirror claims so we can’t pay you for this damage”! Sir! After telling us we were approved, making us go get this fixed on our own costing ($400) when we could have just spent $50 deductible with our insurance and not had to have this headache, and stressing us the hell out with all the back and forth visits costing gas and time! So many different people lying to us. Clay then tells me that it’s not their fault and Erika isn’t with them for a reason and shouldn’t have told us to begin with that they’d cover it. I’m sorry but WHAT!!! This is not acceptable. There’s a point and time when a company has to take ownership of the events that have played out and this company did not do this. Not once in the many visits did we even get told that this might not be approved as a matter of fact we were told it was approved and they were waiting for the check from corporate. Now it’s shot completely down. Plus Clay slipped up and said at bare minimum he’s only allowed to approve on his own $50. So I said “well Clay let’s at least do that even though this is wrong of this company” and he says “nope- sorry can’t approve that either since it was your mirror”! Once again showing no customer service etiquette or even compassion for everything this company has put us through. I’ve never been so prompted to write a negative review in my life. I love giving kuddos to companies but this one deserves every negative star and karma you can give them. I cannot believe the lack of care they truly have for their customers and people in general. This company still needs to make this right. Please share this!!!

On 10/9 they were having a membership deal. The worker told me I would get a reminder text about the membership renewal 5 days prior. I did not get this text. On 11/9 the day of the renewal, I cancelled my membership and received an e-mail that it was cancelled and the last day I could use the carwash was that day, 11/9. However, I was still charged 19.99 for the membership. I contacted them that day by their preferred method, on their website. Never heard anything back so on 11/27 I called the number listed on the website and left a voicemail. Never heard back so I called again on 12/4 and left another voicemail. I still have not heard back and unable to reach a live person. I am beyond frustrated that they can charge for a service that I didn't get as evidenced by their e-mail on 11/9 at 4:00 PM stating: "Your membership has been successfully canceled. You can continue washing until Thursday, November 9." How can they steal from people!?!

Their car wash machine beat my car so hard it popped a reflector plate off the back of my bumper. Been through multiple Carspas & 7/11 car washes and never had this happen. They literally told me they look through the car wash machine line once every hour or so because of how often this happens. They literally do not care if they beat your car so badly it breaks as long as they get paid.

In July of 2023 i took my truck to get washed and in August they charged me 39.99 membership fee that i did not set up and i noticed today 9/28 the charge showed up on my account again. Be careful when taking your car to get washed in these locations they will set up a membership with out you knowing and good luck contacting them over the phone, I've been trying for the past 2 days. I would leave 0 starts but you have to select one.

My vehicle was damaged in the car wash and I can’t get the local or the corporate office to respond to me

I took my car to atascosita location . When car Was going through the car wash I heard a loud screeching noise when came out of the car wash all the front of the hood of my car was scratched up I file a incident report and this location said “oh your car is a older car did you not read the signs ? we’re not liable for any damages” .. They don’t have any cameras inside of the car wash and I asked him to pull the cameras of my car before going in at the check in and even before going in no scratches was visible but you can prominently see all the scratches when it came out they will be attached below. How ridiculous is this your company is able to scratch cars and get away with it I would not recommend this location or this company I will proceed. **** **** ** ****** ****