Business ProfileforKindred Pest Control

This company is not transparent at the beginning of sale into the company. Be careful, read your contract they don’t provide the services mentioned at start up. Then there is poor communication each technician has told me something different when coming to my house so you don’t get the same tech. I think the tech just say anything to get thru the unfinished job to make the customer happy. Kindred mentions the client has to tell them what is needed. I asked what is the normal service and why do I need to tell you all about your job? I was then told there are tiers to the services, which was not explained to me in the beginning. My services started in August. I have had 4 techs out at my house because of poor communication and the company not providing what was initially sold to me. I paid one time quarter fee. Then cancelled because I’m still not happy with their services and poor communication. I don’t want free services from these folks just a waste of my time of course they charged my credit card 225 for cancellation it’s a waste of time don’t deal with these folks at all. They get you signed up then charge that cancellation fee and give a I’m sorry, I’m tired of hearing I’m sorry proper training is needed for the sales staff and pest technicians. Be transparent please stop taking people money with poor services.

Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you faced with our services and communication. Your experience is important to us, and we take your concerns very seriously. We want to clarify some details regarding our rodent treatment services. Indoor rodent maintenance is included with your quarterly subscription; however, it requires your request to schedule appointments for placing traps and for us to return to dispose of them. We apologize for any confusion. Additionally, our outdoor rodent maintenance package includes bait boxes, which can be purchased separately for $50 each. Unfortunately, we cannot maintain bait boxes that are purchased from or placed by other companies due to our policy. If you received different information about these services, please let us know so we can investigate and address any discrepancies. We understand that clear communication is vital, and we are committed to improving our training for both our sales staff and technicians. Your feedback will help us ensure that all team members provide consistent and accurate information moving forward. Please feel free to contact us directly if you have any further questions or concerns. We value your business and hope to regain your trust in the future. Thank you again for your feedback!