ComplaintsforKindred Pest Control

• Initial Complaint

  03/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On February 16, 2024, I rescheduled service that was scheduled Saturday because I would not be home. At this time my service agreement ended, and I was paying quarter to quarter. On February 20, 2024, I begin receiving correspondence about payment. I reminded Kindred Pest Control that I canceled the service, but they indicated that they performed service on the front of the home in my absence. Now Kindred is threatening me with collections and a lein on my home unless I pay for quarterly service plus late fees. To avoid further harassment, I had to pay $132.99.

  Business response

  04/08/2024

  Hello Greg, thank you for sharing your concerns with us. Please know that your satisfaction is our topmost priority, and we take your feedback very seriously.
  
  After reviewing your account, we would like to provide you with some additional information that may help address your concerns:
  
  1.? ?While our company automatically assigns appointment dates, we always send out reminders to ensure that our customers are aware of the upcoming appointment and agree with the scheduled date. These reminders are sent in bulk several times before the appointment date. In the event that we do not receive any response from the customer, we assume that the appointment is confirmed, and we will proceed to service the customer's property.
  
  2.? ?We have a policy in place that allows customers to request another service at no extra cost within 69 days after the next due date for service (applies to Quarterly services) if they miss their appointment or wish to have additional areas treated after the service has been completed.
  
  3.? ?If a customer requests to push back their appointment for more than 2 weeks after the due date, we send a reminder to encourage them to avoid rescheduling any longer. This is to ensure that they do not encounter any issues with our reservice warranty, and to prevent the need for scheduling another initial service.
  
  We understand that this situation may have been concerning and inconvenient for you, and we apologize for any inconvenience caused. We hope that this information helps to address your concerns.
  
  If you have further questions or require additional assistance, please do not hesitate to contact our office at 979-436-8023 between 9 AM and 5 PM, Monday to Friday. Thank you for your valuable feedback.
  
  Kindred Pest Control

• Initial Complaint

  03/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I moved to my last residence this time last year. Now our neighborhood legit said NO soliciting. I gave the nice girl a chance to talk and since we found out we had roaches I asked since we are month to month there should be no reason we can’t un subscribe. Well, every month the roaches got WORSE so I told them I wanted to cancel/ they made it difficult each time. It got to a point we decided to move a month earlier cause we simply could not handle another embarrassing roach to occur. We tried our own remedies along with kindred. They would spray but it had no smell it looked like water. They never knew what they were there for and alway had to explain the problem before they even came inside each time. So we move finally to a new place and they start demanding a cancellation fee along with last service when I thought they were doing a complimentary service due to how many roaches we were still seeing. The guy Adolpho says he can cancel it for the 160 dollars and let his boss know. I was under the impression he was the manager. Months later I get a call from the manager saying I still owe a cancellation fee and I have another service coming! This was after them threatening all kinds of stuff months before until I cracked and paid what I felt should not be owed. This place is awful and a scam! If they actually did the job I may of rented that house out longer! We literally moved cause the roaches were still so bad. Very embarrassing and when you complain they say they will do another service nothing changes and you will get charged anyway. I want them to leave me alone! I will attach the last bill paid. 160 bucks to cancel but they are saying now I’m not canceled.

• Initial Complaint

  02/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This organization does not provide the services it advertises, markets, and claims to provide. Even after asking this organization to NO longer provide services, they continue to schedule services and bill me. I have asked them to not bill me for services I did not request.

  Business response

  02/20/2024

  Hello there! We are sorry you have been unsatisfied with our company, and wish to discontinue services. If you would please contact us at (979)-436-8023 so one of our customer service reps can assist you, we would love to remedy the situation. Our business hours are Monday-Friday, 9am-5pm. Thank you for bringing this to our attention. We look forward to hearing from you!

  Customer response

  02/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [I have removed my method of payment from my Kindred Pest Control account.  However, they continue to schedule service visits without my consent, and then attempt to bill me.  The last time service was done, no one actually performed any service.  The initial contract I had with Kindred Pest Control was a one year contract and expired two or three years ago.  I just want to hire a different pest control service that is reliable and actually performs the service they bill for.]
  
  Regards,
  
  Reverie ******
   
  

  Business response

  03/04/2024

  Hello there! We are sorry to hear that your past experiences with our company have been unpleasant and not up to your satisfaction. We value our customers, and want everyone to enjoy their services provided by us. We understand you would no longer like to be on the service schedule, and that you would like to cancel your services with us indefinitely. To ensure that we can effectively do this, please contact our Customer Service number at 979-436-8023 to have you be fully cancelled and taken off of our service route. You will no longer be contacted by anyone in the office or any techs for services after this is completed. We are sorry for the inconvenience and would like to remedy the situation however we can. We wish you well, and thank you for choosing Kindred.

  Customer response

  03/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I have called previously with this request to cancel my account, to no avail.  Just cancel my account please.  That is the reason for this dispute.
  
  Regards,
  
  Reverie ******.
   
  

• Initial Complaint

  10/16/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Dear Sir/Madam, I am writing to express my deep disappointment and frustration with the recent service experience I had with Kindred Pest Control. I am seeking your assistance in filing a complaint regarding an unauthorized charge of $228.00 that was imposed on my account. Despite my diligent efforts to schedule the service, I encountered significant difficulties in securing an appointment with Kindred Pest Control. Moreover, even after multiple follow-ups, the company failed to honor the scheduled appointment and neglected to provide any explanation or notification for their absence. Shockingly, I was subsequently billed for the service that was never rendered, adding insult to injury. As a conscientious consumer, I believe it is crucial to address such issues promptly and appropriately. I trust that the Better Business Bureau will serve as a neutral mediator in this matter, facilitating communication between myself and Kindred Pest Control to rectify this unfortunate situation. Please find enclosed all relevant documentation, including records of attempted communication, appointment details, and proof of the unauthorized charge. I kindly request your support in initiating an investigation and pursuing a resolution that befits the circumstances. I firmly believe that my rights as a consumer have been infringed upon, and I am seeking a fair and just outcome. Thank you for your understanding and assistance in ensuring that my grievance is heard and addressed. Your intervention will undoubtedly contribute to rectifying this matter and restoring my faith in fair business practices. Yours sincerely, ******** ******** **********

• Initial Complaint

  09/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up for a pest control service contract with the company. At the time of contract sign-up, I was told by the company's representative that I get an initial service which would be followed up within a month. From there on, there will be a quarterly service for one year. Furthermore, I was informed that I can call for free service if I see continued pest activity at any time. The agreed upon price for the initial service including the follow up was $40 and $120 for quarterly service. I have had 3 service calls (1 initial, 1 follow-up, and 1 free service) with the company. However, the pest activity has not been eliminated. So I called the business to cancel my contract as they are not competent to handle the pest problem. The business charged me a $190 contract cancellation fee as well as a $128 quarterly service fee immediately after the call. It has only been a month since I signed the contract. So the free services were also charged as the quarterly service. This business uses false marketing i.e. a free service during the term of the contract as well as predatory charge fees for consumers. Additionally, they are not a competent company to handle pest situations, and to make matters worse, the company account representatives are rude and unprofessional.

• Initial Complaint

  08/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I engaged Kindred Pest Control when a salesman came to our door on August 7th, 2023 and arranged for them to come the next day for a special deal to treat the inside and outside of our home for $25. He also engaged them for an additional treatment for German roaches which they did not do that day, but did not. When questioned, their tech said we would have to call and schedule that treatment. Imagine our surprise when we received a $216.50 charge on our card! We called and were told they charged for the German Roach treatment, which they had NOT performed. We were told they would call to schedule an appointment. Guess what? After many phone calls and leaving numerous messages, we still have not had a call back, we still have not received a refund for services not rendered, and they are no longer answering our calls.

• Initial Complaint

  08/24/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Kindred Pest Control offered a deal where the 1st visit was $1 when you sign a 12 mo contract or quarterly service visits. The technician was an hour past the promised time on the initial visit and I had to go out of town, so I rescheduled it to another day (Aug 29, 2023). That visit was completed in 15 minutes and they only did the exterior. The same thing happened today (August 24, 2023) on my 2nd visit. The tech was an hour past the promise window, so when I called the supervisor to complain and cancel my contract, he informed me that I would have to pay $228 to break the contract. The supervisor tried to tell me that the time window had changed and it was my fault for not knowing it. I rec'd 2 texts and 2 emails with the original time, but nothing with the updated time. Immediately after my complaint, Kindred Pest Control sent me an invoice for $228, which is half of the yearly contract amount, yet they only serviced my house one time for the initial visit. I am paying the $228 to avoid any issues with my credit rating, but I want to be refunded $120 (the actual cost of the first visit). I'm seeing reviews on **** *** ****** and this is not an isolated incident. They apparently are serial scammers.

• Initial Complaint

  08/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bad customer service, guys coming to the house for pest control not doing their job. Still have mud bugs, fleas, ants. Not responding to text messages, phone calls or emails. Refund in the amount of $300.00

• Initial Complaint

  07/12/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I signed up with Kindred Pest Control on May 20th, and was supposed to receive initial service on May 24th. For 3 days, we kept getting the excuse that a technician was ringing the doorbell and knocking and nobody answered. My dad is retired and is home all day. On the 24th, I was working from home that day in the living room, and were once again told that a technician knocked and rang the doorbell, and nobody answered. After complaining to them again, we finally got our initial service done. We were told a 1 month follow up treatment would be completed. I sent an email on June 30th to Kindred letting them know how dissatisfied I was with the service I'm already NOT receiving. As of July 11th, nobody has responded to my email, nor has anyone been by to do our monthly follow up service. Today, July 12th, my father called to cancel service, and again he was told that a technician stopped by, rang the doorbell and knocked on the door and nobody answered. The representative said they can send the technician out again. My father told them we were tired of the excuses and want to cancel. The rep told him there would be a $130 cancellation fee because "it's in the contract". It is also in the contract to provide service, which they have not been doing. Judging by the complaints on here about them, it looks as though this is how they do business.

  Business response

  05/20/2024

  We value your feedback and are committed to improving our services. We recently reviewed your complaint and want to address it appropriately. Please accept our sincere apologies for the inconvenience you experienced with our services. We acknowledge the difficulties you encountered and understand the frustration caused by our lack of timely responses.
  
  We are sorry to hear that you were surprised by the fee. As stated in your service agreement, any discount will need to be reimbursed in the event of a premature cancellation. However, based on your experience, as a courtesy, we have removed the charge of 130$ which has been credited back to your account. Please check with your bank for pending transactions within the next 3-5 business days.
  
  We're committed to improving our processes to prevent future incidents, and your satisfaction is our top priority. We apologize for any inconvenience and appreciate your patience. If you have further questions or concerns, please reach out to us. Thank you.
  
  

  
  

  Regards, 

  
  

  --

  Customer response

  05/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  10/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been harrassed by this company for late fees on services that were never provided, I had cancelled all subscriptions and terminated my account the day of after my husband told me he'd rather do it himself and yet I'm still, months later still getting emails and texts requesting me to pay for late fees when I never received service in the first place.

  Business response

  05/20/2024

  We sincerely apologize for the confusion caused by the automated collection notices you received after initiating your cancellation. We understand you shouldn't be held liable for the contract, and we deeply regret any frustration this may have caused.
  
  We take your feedback seriously. To prevent similar situations, we've updated our system to ensure that automated messages are not sent after a confirmed cancellation request. This will help ensure a smoother experience for our customers.
  
  Your satisfaction is our top priority. If you have any further questions or require any additional clarification, please don't hesitate to reach out. We are here to assist you in any way we can.
  
  Once again, we apologize for the inconvenience and appreciate your understanding and patience as we work to improve our processes.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩