ComplaintsforA&A Appliances
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Complaint Details
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Initial Complaint
08/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
***** this company to check dishwasher and oven. They only provided verbal diagnosis. Later when I ( house owner) reached out for a detailed report. They only sent an incomplete report (attached below) with once sentence without any details. Since then I have been calling them for a month, every single time the response is I will send it to you later today but they never did. I called hundreds of times and got the same results, the owner never carries through his promise and just lied every single time. Then they tried to hang up on me when they heard my voice to avoid doing the extra work. When my home warranty company called them, they also refuse to provide them with a response saying they only respond to home owners, but they never really responded.Business response
09/26/2024
We dont got hire by this person we got hire by other person and we exchange the stove for him and we explained to him the issue with the dishwasher and stove .after 8 months this person wrote this complaint call us and ask about the report I told her we dont keep this record more then 3 months and we dont have it anymore and we dont know you and we didnt any service for you she give me the address and the said she the owner for the property and the guy who call us he her tenant we told her we dont have the report anymore and we dont have the appliances serial numbers and no body from the technician remember the report but we can give you what we remember And we sent it to hear to help her
but she isnt the person hire us to do the job .
Initial Complaint
07/24/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a used Kenmore 90 series Dryer on 6/21/24 for $270.62. The same stopped working a few days later, I informed and repair was conducted after some days. The appliance stopped working again the next day. Now I have made numerous calls and text messages but to no avail. I am left with no other option to request refund of the total cost and removal of the junk they have provided.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.