ComplaintsforBerkshire Hathaway Automotive, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchase our 5th vehicle at ******************************* in *******. They are cons and lied to me and gave a compelling story to make it seem like I was getting a good deal. I even had a manger tell me to do illegal activities to get "rid" of my trade in so I would not be upside down on a new car since they were not giving me much on my trade in value. They forced the $6k warranty plan and said cannot be removed, which I am canceling to get a refund. Ironically the warranty company is owned by the same company who owns *****************. My brand new vehicle I have had for 8 weeks now has been in their service department for 4 of those weeks and no update in sight. Will never give these people another dime. After 5 vehicle purchases, you don't treat people like this. Deceptive practices will get you nowhere! I emailed the ************* and he had *** call me and was no help whatsoever. I wanted to trade my defective Edge in for the Explorer that I originally went there for in the first place. Now *** tells me that my payments will DOUBLE and my vehicle depreciated so much since the purchase on 4/30/24. This company definitely did not take on the motto of "Whatever It Takes" like ******************** did. I will NEVER purchase another car from this company because they are deceitful and dishonest. After almost 4 weeks of being in the service department I still do not have my newly purchased vehicle. I would like ownership from Berkshire Hathaway to discuss with me how we can rectify this situation. There are so many other issues to discuss and add on to this complaint but there is not enough room to type it all out. Please help me as I am a consumer who just wants you to do what is right!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.