Customer ReviewsforLa Quinta Inns

Our car broke down and we were stranded in *********** for two days. To say the staff at the Laquinta met our needs is a vast understatement. The compassion and caring that was shown to my wife and I was amazing. The two ******'s and **************** were unbelievable as was the General Manager. We cannot express our gratitude. Highly, highly recommend the La Quinta Hattiesburg to all.

Me and my family booked a room for 08/17 to 08/18. ONE NIGHT! When we arrived we checked in with ******** gave him our card and he proceeds to tell us it will be a $75 deposit since we booked through a 3rd party. Well we only had the money for the room not the deposit. So my grandmother says she will help us with the deposit. He then proceeds to tell us we will need the physical card here. Well that wasnt going to happen we lived 2 hours away. Im telling him its got to be another way to handle this and he blows us off and says nope call customer service so I sat there and called customer service. While I was on the phone with customer service a man came down and was complaining about his sink being stopped up and the phone wasnt working. Im thinking to myself I dont want to stay here so I proceed to tell the guy from customer service whats going on and he tells me ********* can print off a Credit card authorization form I fill it out and have my grandmother fax it back in with her credit card information or email it. So I then tell ********* just that and he says well we would need the manager here to do that. But at first he told me it was nothing he can do. So it clearly was something he can do. We go back and forth on him printing off the dumb piece of paper. I asked him why must you be so difficult? Mm probably because we are black. I hate to say that but his whole demeanor was very dismissive from jump like he didnt want us there anyway. I cussed him out so bad he called the cops but I was gone before they got there of course. 0/10 do not recommend they are a disgrace! Diabolical behavior! No wonder they are so cheap. You definitely get what you pay for.. when I seen these reviews I chuckled inside cuz boa am I not surprised. There are so many hotels over there. We ended up at *********** across the street and you know what the lady said oh my gosh we get people that come from over there all the time. They are terrible.. *****

Take the A away from this location. Evidently ******* only wants your money. Checked in7/25/24 elevator was dirty and sticky. First room had huge red stains on the floor. Moved to a second room, which smelled horrible, furniture stained and smelly, broken baseboards, mold in the tub, ceiling fan cover not flushed to the ceiling, under the bathroom sink was dust, dirt nd empty toilet paper roll. I was handed a spray from housekeeping and front desk person. Which resulted in me going to a store to purchase cleaning, febreze and odor neutralizer. There was dog f**** smashed into the carpet in the hallway and trash, which stayed the entire weekend. Its clear this site not sanitized or clean between customers. Icing on the cake we seen a baby ***** right before we left the room, checked out 7/28/24. I have placed this review on their site and ******* They should not be able to treat customers like this. Too many people are having the same experience. They need a professional cleaning service and pest control. ******* apologize isnt genuine as you read the reviews below. Shame on them, ***** hikes due to the Cincinnati Music Festival. I have stayed at this location throughout the years and there had been a drastic change.

Due to my child being allergic to roaches! Had to hit him with his epic pen then the lady was very rude when I told her about the roaches I have the pics and all