Customer ReviewsforKilleen Ford

Sent out a flyer You win a prize Get to dealership you dont win

If I could give this company zero stars I would. Took my vehicle in to get a diagnostic test done for leaking oil. They kept my vehicle there for a month and kept telling me that they were waiting on parts. I told them I really needed my vehicle so they got it back to me but was only able to complete a break flush. I paid over 500 bucks for the flush and diagnostic test. I take my vehicle to another repair shop to perform another test for a 2nd opinion and they ran a dye test to discover where my leaks and problems were coming from and they showed me every leak and informed me that the dealership was about to fix parts on my vehicle that didn't have anything to do with my issues which would have made my vehicle worse and possibly destroying it. The manager told the worker that if I needed a vehicle so bad I could always just but a new one. I paid 195 plus tax for a service that wasn't even done correctly. The other repair shop was honest and allowed me to see for my own eyes . Thank goodness I went and got a second opinion because **** was about to charge me over 2000 to repair things that wasn't the issue. If the service repair shop wants to be fair , they can issues a refund for not performing a true diagnostic test.

I give 0/5 stars for extreme up-charging of $65K for a $53K vehicle, promised to be sold to me for $55K by sales manager ************************* at the onset of the purchase process. 0/5 stars for *****/ *********************, *****************************, and *******************************, knowing that I was reluctant to unfreeze my credit reports for them to obtain my 833 credit score for the $92K loan, running 5 financing inquiries with 5 agencies for $114,632.06, and 1 more after I bought the truck without a clue about add-ons that I clearly stated that I did not want. I give 0/5 stars for the Killeen ********** protection plan racket with APEX Protect GPS device installations, APEX Protect *********** **** Protect *********** GAP Insurance, frivolous ************ that aren't even chargeable to consumers. I give 0/5 for the intimidation tactics and flat tire. I was a **** who trusted a dame who endeared herself to me, promised me a pre-negotiated $55K deal with sales manager ******* for the '24 VW Atlas, fully loaded w/3rd row seating. I only got $1K for my ********* but I bought the Atlas & never saw a contract because I was fully engaged in ****************** Therapy for my daughter's murder & her husband's suicide, leaving me to raise her 4 kiddos. We were packing & prepping to go to ********* on 11/18/23 for Thanksgiving with family during the Atlas trade & Expedition purchase. I was in the process of canceling contracts that I discovered on the **** thumb drive-(no paper contract changed hands) upon my return from *********. I was not briefed on any ********************* purchases because I clearly stated that I wanted only what came standard & I signed only to decline. But I saw my digital signature on several 3rd party contracts added to the *** as well as the **** Contracts. I'm requesting reimbursements for $4900 for ****, $2000 for FPT&W, $1000 for GAP, $157.93 for Dealer Ad Valorem Tax, & $150 for invalid Documentary Fees. And how does $92,908.13 X ****% = $2318.13 in sales tax for the ****?

Worst customer service ever. Absolutely no contact from the service advisor for over two weeks after repeated tries. This is my work vehicle and is needed asap. I found out only the service advisor will give vehicle status and they aren't available until after 11 am.

The worst customer service on the planet. Waited on hold for 20 minutes more than six times this week half of those times I was hung up on and never helped the other half of the times they promised to have someone call back to let us know whats going on with our truck and we never got a phone call or trucks been there for 30 days and no one has responded to us at all. We have no idea whats going on with our vehicle. Completely ridiculous

On 5 August 2023, my wife and I decided we wanted to buy a new white **** F250 Lariat and found one at Killeen Ford. I called at 9:15, to check availability, spoke with ***** and was informed that he was looking at the white **** F250 Lariat and it was still available.We arrived at Killeen Ford at 11:00, met with ***** and was immediately handed off to ******. ****** informed us that the white **** F250 Lariat had been sold the evening before and they were waiting for the buyer to come sign the paperwork. They said if the buyer didnt show by 12:00 we could buy it. Killeen Ford did have a black **** F250 Lariat in stock we test drove while waiting. We provided credit information to start working a deal on white **** F250 Lariat. After waiting another 1.5 hours, someone from management (we guess) came from the back to inform us that we had an 807-credit score, were in the top one percent of credit ratings and that the only lenders they approached were offering a high interest rate. I was also asked to provide copies of paperwork to validate our income. This is also when we were informed that the white **** F250 Lariat was sold, and we were dealing on the black **** F250 Lariat.At no time during this process was any paperwork brought to us showing the price of the new **** F250 Lariat, what my trade-in value was, or how much money we were borrowing. I walked to the back of the showroom, knocked on the glass and asked ****** for the keys and informed her that we were done.I have received four statements of credit denial from lending companies and only one have I ever heard of. All state that my credit score was over 807, but the type of collateral was not sufficient. Because of these checks my score dropped to 788. Come to find out the loan amount was $103,214.00 for a vehicle that the **** was $86,540.00.Ensure you see the deal on paper prior to allowing Killeen Ford to run your credit. I also believe there was some age discriminations involved

After spending 6 hours at the dealership, made a deal. Found out the new had been in an accident via Carfax. Once this was reported to the dealership, they denied knowledge of the accident. It went down hill from there. Returned the vehicle, got my trade in back and down payment returned. Cannot get them to cancel the loan through ***** According to the sales manager, that is our problem. He was mistaken, our problem was going to that dealership.

They withheld the keys to my car and tried coercing me to buy a truck even after I declined and asked for my keys. I went here because the manufacturer of my vehicle kept reaching out trying to buy my car due to the high demand for it. I looked at a truck to trade my vehicle in for which was around twenty thousand. They lowered the appraisal for my car by thousands because it needed new tires when it didnt. Even with seven k for the trade in and a three thousand down payment on the truck, it ended up being the same price as the sticker after all their non-negotiable prices that werent advertised online. I changed my mind and asked for my keys. I had to ask for my keys three times. Each time they sent over someone new without my keys who attempted to coerce me into buying the truck because I already agreed to buy it even though I didnt sign any contracts or even run my credit. I felt very unsafe and intimidated. Thankfully they listened to my husband when he demanded they give my keys back. I couldnt get out of there fast enough. We had to go looking for my car in their lot without their help. I will never go there again or buy from **** again

I called Sat and spoke to the manager ******. I told him we were pre-approved through our bank. I found 2 cars they had listed online. He said they still had them and that I could come in and look at them. He set up up with ***********************. We'll they didn't have either vehicle we wanted to look at. He did show us a ********** outlander for about ******. He then told us he would run our credit and get us better financing. We said our bank already approved us. He then said if we use our bank that they'd have to charge us an extra *****. And we told him no we'd go look elsewhere. So then he gets his manager ****** to come talk to us and he says the same thing. He also said the price on the vehicles are not the actual price that the total price on that car was about ******. He said that the ****** was just a starting price. This place is a scam. I've bought several cars and have never been told such lies just so they could make a quick buck.