ComplaintsforSoldiers of Real Estate

• Initial Complaint

  03/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I moved out from the residence of 5803 Hercules on 31 December 2023. I received a certified letter to my address on 22 March. Since I was out of town I picked it up from the post office on 25 March. The Soldiers of Real Esta$4,261.50. This place is a fraud and a ripoff. (1) the items are not itemized and there is no prize per issue 2) it also states there is a 40% commission amount of *****. Also, prior to moving, I resided at this location from 2016-December 2023. You cannot charge me for the normal wear in tear of a home after all these yrs, for example, carpet, paint, shifting of the property that cause cracking, etc. Landlords are required to only deduct for reasonable expenses related to cleaning and repair. They also included a credit company on the letter which simply is outright ridiculous when I just received the letter today which having to sign for it is proof. How could you possible send something to a debt collector when I have not even had the opportunity to review, pay, or appeal this ridiculous amount from a shady real estate establishment. I will be looking for a lawyer and reaching out to media, and veteran organizations to show them exactly how this company is attempting to reap a loyal tenant and disabled veteran out of money.

  

  Business response

  03/29/2024

  This statement addresses your complaint regarding the charges incurred from your move-out of ****************** Following a tenant's departure, we conduct an inspection and compare any deficiencies to the initial move-in condition form. We then enlist a contractor to provide an estimate solely for deficiencies not documented by the tenant and excluding fair wear damage.
  Regarding the commission, it is derived from the collection company, over which we have no control. Upon receiving no response from the tenant, we transfer all relevant information to the collection company.
  Our contractor reviews the inspection report and provides estimates only for items we deem the tenant responsible for. You are invited to schedule an appointment to review the inspection report together.

  Customer response

  04/03/2024

  Complaint: 21490566
  
  I am rejecting this response because it's not truthful. They sent a certified letter that I signed for at post office. This letter was not sent until March. No attempts was made prior to. I have informed delivery, I have camera footage as to when the initial postal worker came to my house to have me sign, which I wasn't home, and the post office has proof of when I signed for the letter, 2 business days later.I resided at the residence from 2016-2023 and they became the leasing agents in Oct 23-Dec 23 only. They gave me a notice to vacate in Nov because I would not sign a new lease, ***** has original leade. Additionally, some of the things they have me owing for was noted on my original lease which they most likely do not have because the original leasing company was Cloud. Thus, they are presenting fraudulent information and illegal actions to take advantage of disabled veterans and tenants. 
  
  Regards,
  
  ***************************

  

  Business response

  04/04/2024

  Dear ********************,
  
  Regarding the charges for damages incurred at *************, I want to address several points. Firstly, we sent the itemization to 5803 Hercules as you did not provide a forwarding address upon moving out. The owner arranged for the necessary repairs and provided me with the associated costs, which I supplemented with charges from our contracted contractor. I have been attempting to obtain invoices from the owner for the charges they incurred, but I have not yet received them. Therefore, your file will not be forwarded to collections at this time.
  Additionally, we have not received your deposit from your previous property management company, although I was informed that the owner did receive it. It's important to note that you were not charged for everything listed on the inspection report; rather, we cross-referenced it with your Condition & Inventory form. Rest assured, your file has not been sent to collections.
  Thank you for your attention to this matter.

  Customer response

  04/08/2024

  Complaint: 21490566
  
  I am rejecting this response because: amount owed needs to be adjusted as I was in house from ***** and normal wear and tear was not considered.  I also have yet to receive itemized amounts with prices 
  
  Regards,
  
  ***************************

  

  Business response

  04/08/2024

  I will reach out to the owner once more. Additionally, I can provide you with copies of the bills we managed, allowing you to compare them with your move-in inspection report to identify any discrepancies. It's crucial to rectify these before proceeding with involving a collection agency, but I'll need the owner's invoices to move forward.

• Initial Complaint

  08/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On Tuesday August 17th I got a call stating they were coming to my house for a mandatory inspection. It was 11:00 am and I was at work I told them that was no good and needed to reschedule and they proceeded to tell me they had confirmation by me to do so and that was false. I told them the following day would be better and I do have an 7:30-5:30 job but 4:00 would we manageable. Wednesday came and 4:30 rolled around and no one came so I called and they said theyd be there in 10 minutes. Then it was 5:15 still no one came and I called once again but now it was after hours and I told them Im not taking off work anymore that it would have to be scheduled on the weekend and asked if I had to call to reschedule or if someone would call me. They reassured me that someone would call me to reschedule. Saturday morning I got another call saying they were on their way for the inspection. I told them no for I did not once again schedule or approve of this. I was not home. I asked to speak to the manager and **** told me they werent there that they would pass on the message and have them contact me Monday. I still have not received any phone calls text messages or emails regarding any rescheduling or even an apology of how I had to miss work for them waisting my time and demanding I be home when they needed me to be home.

  

  Business response

  08/28/2022

  Hello,

  On August 12th, we sent an email scheduling the mandatory inspection on August 16th between 1:00 - 4:00 pm. Please see the copy of the email attached. Then you asked if we could push it to August 17th because you mentioned your husband gets off work at 3:30 pm and he will be home at 4:00 pm. We conveyed that to the inspector. Our inspector unfortunately didn't make it there until after 4:30 pm. The inspector we use is his own company and doesn't work directly for Soldiers of Real Estate LLC. We have no knowledge that the inspector called you on Saturday morning and stated they were on their way. Furthermore the inspection did get done on Saturday since we have the inspection report. Also we do not schedule same day inspections especially since your property isn't in the same town as our office

• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 8th 2022 my neighbor busted all my living room windows and car windows out.. i have about 6 police reports from March 2022 regarding the same neighbor and harassment. I have been asking ********** and soldiers of real estate to assist me with protection for myself and 2 yr old son since March. It is 9pm and soldiers of real estate has not come to board up my windows and fix my door leaving me, my child and out belongings unsafe. The told me they would come today for sure and nobody has come. The office is closed and does not open on the weekends. I nor my 2yr old child are not safe and i do not know what else to do at this point.

  

  Business response

  08/18/2022

  Hello,

  The contractor did return on July 8th and boarded up her windows. The neighbor she's referring to has been in jail. We have already took legal action and the Judge ruled into our favor. The writ of possession for the neighbor is scheduled for August 19th. 

  Law Enforcement is the only entity that can protect her from her neighbor. We do not practice law. 

  Thank you,

  *****

  Customer response

  08/19/2022

  Complaint: 17542474
  
  I am rejecting this response because: Its not a fact if taking the law into your hands or however you put it.  Its about all the police reports that were submitted to you and you failed to act on them. The. In your response to the *** news article you also stated the resident who caused all this damage was also making complaints on myself. Where are those police reports? You all knew they were false allegations and someone in your office  knew she was a problem before i even moved in. The first incident when she knocked the hole in the wall, i called and the rep who answered the phone stated they were trying to get in contact with this persons case worker.  So yes, you all failed. And continue to fail and try to pass the responsibility off on someone else. Its clear from even this reply you all are still not taking accountability for anything. The only reason you all fixed the wall was because i could have sued you. My car was on your property when it was destroyed by your tenant after months of ongoing harassment, i asked if i the victim could transfer my lease to one of the other several empty units you all have and the response i was given was to break my lease. Now im having to pay out of pocket for the repair of my car that I shouldnt have to. I asked about assistance with getting the glass on my car repaired a d was told to start a go fund me, you all only donated $100 dollars which was t enough to even cover 1 window. The lawyer that im working with was even taken back at the go fund me suggestion.  So no your job isnt to practice law, but your job is to act or at least attempt to look into a situation when a resident is informing you with police reports of harassment from one of your other tenants. Had someone cared a half a bit the whole property damage could have been avoided.
  
  Regards,
  
  ***************************

• Initial Complaint

  04/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In the month of February I was late on my rent, my rent is originally $750 a month, after late fees were added my total balance was $840. I paid my realty company on the 7th of February, from there my account has been in good standings. I recently received an email from them stating I owe them $35 for NSF on my February rent. I dont feel i should have to pay this fee, due to when i paid the $840 i was under the impression that was it as far as that balance.

  

  Business response

  04/28/2022

  Tell us why here..**********************************,
  
  
  I *********************** told you ******************* on you lease paragraph 7 which state tenant will pay a $35 charge each for payment Tenant tenders to Landlord which is returned or not honored by the institution on which it is drawn for any reason. 
  
  
  We have to wait until the system put that charge against our account, so that is the reason it wasnt immediately charge to you.
  
  
  I am sorry for the miss understanding.

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