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Complaint Details
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Initial Complaint
04/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I signed up for the only $25 course and I ended up getting charged close to $100 which is not what I originally signed up for. After an extensive search for their customer service number I spoke with them and they are looking into the issue.Business response
05/23/2022
Business Response /* (1000, 5, 2022/04/21) */ Dear Ms. ****, We believe the desired resolution you have requested in Better Business Bureau Case Number ******** had already previously been agreed to, and processed by one of our non-profit organization client assistance representatives. Our records indicate that a full refund was issued to you immediately following your initial request on April 6, 2022. Although your financial institution may have taken a few business days to process our refund to you (where our refund would show up in your account), you should have received your full refund by now. Please feel free to contact us if we did not meet your Better Business Bureau desired resolution, or if you believe you did not receive our full refund, or if there is any other matter we can assist you with.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.