ComplaintsforPro Choice Roofing LLC

• Initial Complaint

  02/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Pro Choice Roofing has been paid for a roofing job that has been completed for 4 months, but they have not offered any receipts nor warranty documents for the roofing jobs. I have attempted to contact them on multiple occasions, but my phone messages and texts are not returned. The owner hung up on me when I contact the office this morning. They also offered me a rebate for referral to others, and have not honored that offer. My complaint is not on the quality of the work done, but on the business side of this company .

  Business response

  03/23/2022

  Mrs.  ****** was given a receipt for both roofs at the time of her final payment. She requested the invoices and paid us directly off the invoices given to her. 

  I do not pay referrals do to the fact they violate ***** law in regards to customers being responsible for paying their insurance deductible. I know nothing about her being given a promise regarding this. 
  

  I will get her warranty paperwork to her as soon as possible. 
  

   

  Thank you

  *********************

  Customer response

  03/28/2022

  Complaint: 16816019
  
  I am rejecting this response because: Mr. ***** is mistaken about the receipts.  the Project Manager, ***********************, assured me multiple times that I would be getting a detailed receipt that would show the iitemized components  for my roof jobs (there were 2 separate jobs) and what was charged for each item.  I have copies of the invoice and contracts; I never receipted any document showing my payments nor the itemized list of components and services that were included in the roof job.  ***************** also told me the company was working on a specific statement that confirms the warranty covers the flashing on the pipe jacks, because of my concern the materials used would not be rodent-proof.  ***************** told me several times the statement was forthcoming.  I never received this statement.  In fact I never received any warranty information and the jobs were completed in October, 2021.  When ***************** failed to return my phone calls, I called the office phone number and spoke with Mr ***** for the first time on February 28, 2022.  He said he would get back with me shortly, but never did.  I called Mr ***** a 2nd time later that week and Mr. ***** hung up on me.

  I was reluctant to make final payments without the accompanying paperwork, but ****************** said there would be no problem, I would get the itemized receipts and warranty documents soon. I was pressed to make payments despite my objections.

  I am satisfied with the roof job, that is not my complaint.  My complaint is I have nothing to show my roofing jobs are paid in full and that the warranties are honored.  I don't think this is asking too much.

  I think the business practices of this company are questionable.  I do not think they operated in good faith

  
  Regards,

   

  
  *************************

  March 28, 2022

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