ComplaintsforBetenbough Homes
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Complaint Details
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Initial Complaint
03/13/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Wired money for house 3/8/23 changed mind due to children. Was told I had to wait for a check instead of wiring back to me! I contacted the bank, and I was told to contact company, all giving me the run around!Business response
03/22/2023
Business Response /* (1000, 5, 2023/03/16) */ We see you have been in contact with **** ******** Sales Specialist, on Monday, March 13, 2023, and that your refund has been processed in our system. We have notified you of the status of your refund and will continue to do so as the check is sent out for delivery to the mailing address you provided. It's not our process to refund deposits via wire transfers, however, we're glad to be able to refund you by check and mail delivery. Thank you for understanding, and we wish you the best as you find a home that meets your needs. Consumer Response /* (2000, 7, 2023/03/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you!
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.