ComplaintsforAvilla Northside
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
04/20/2024- we made a maintenance request for a leaking roof. the drywall and tape had became so wet from the leak it has caused it to fall off our ceiling. There are also indications of other leaks throughout the unit. 4/23/2024- maintenance finally showed up to attempt to address the request. maintenance worker went into the attic and stated the space was too small for him to get to, he stated he will have to patch the roof from the outside, maintenance man stated he has never patched a roof before and needed to get with his supervisor. Maintenance went on the roof, and the work order was marked complete. The dry way was never repaired inside the home and the additional leak areas were never addressed. 4/28/24- ceiling leaked all night long during a rain storm. additional leak areas are getting more prominent.Business response
04/29/2024
Dear *****,
We are so sorry that this had not been patched up after the initial job and that the leak has started again after the storm. Our service team will be going into your home to clean up the mess. We will be reaching out via phone to schedule a time for us to go into your home. We are currently in the process of contacting a vendor to come fix this repair for you. Please let us know what we can do to help and I will be more than happy to help. Thank you for your feedback and being a part of Avilla Northside.
Sincerely,
The Avilla Northside team.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.