ComplaintsforSeptic Solutions
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/31/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Company has not completed install on 1st contract since 7/6/2022,k which is already paid off for amount *******. 2nd contract was scheduled for Mid April and they keep telling me I am number 4 in line since then. paid *********************************************************** 2 weeks and they just give e run around. They do not respond to messages and 1st job is not even completed. I have been trying to get it completed since last of March. ****** is the contact person and she always tells me she will ask **** and I never get a call or answer. I just want my jobs completed, I already have a mobile home which i have paid mortgae for this is second payment in June and I cannot move in. PLease please help resolve this. I do not know who else to contactCustomer response
06/01/2023
Septic Solutions finally respond! Here is their message to me. How long does it take to remove complaint so that my second installation get started?
Dear ********************,
On June 7, 2023, we will be out to your residence to complete the job that we had started. After this is finished, we request that the complaint to the Better Business Bureau be removed. Upon removal of the complaint, we will initiate the installation of the second system. Please agree in writing by replying to this email. Feel free to contact the office with any questions you may have.
Thank you,
******
Septic Solutions
3366 *************
********, ** 75069
Ph: ************
Email: *******************************
Web Site: septicsolutionstexas.com
Find ** on ******** at www.facebook.com/septicsolutionsoftexasCustomer response
06/02/2023
company has agreed that on May 7, they will be there to complete 1st job and on May 8 to install 2nd septic system. Please dismiss/ drop this complaint since it was 1 of their conditions to get all done quick. Please also advise them that all will be dismissed as long as they keep their end of the deal. I have attached the email received from them. Thanks for your help!
SS Info <************************************>
To:'*****************************'
Cc:*********************
Fri, Jun 2 at 1:07 PM
I have gotten everything ordered. Your second septic system is scheduled to be installed on June 8.
******
Septic Solutions
3366 *************
********, ** 75069
Ph: ************
Email: *******************************
Web Site: septicsolutionstexas.com
Find ** on ******** at www.facebook.com/septicsolutionsoftexas
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.