ComplaintsforLong Star Insurance
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Claim Number: 23TXM80094 Wreck happened in February; we still do not have the vehicle in our possession 10 months later!Complaint Involves: Repair Issues, Lone Star Insurance will not pay to have the car repaired completely. Customers Statement of the Problem: My vehicle was involved in a hit and run wreck on February 7, 2023. ******** Insurance sent an adjuster out around two weeks later. The adjuster quoted the damage at **** but it could be higher because the vehicle would not start. I have contacted the insurance company numerous times about getting the vehicle repaired they have simply been unresponsive. I have had three different adjusters that have quit over the last 6 months and the car is still inoperable and has not been repaired. The car had one policy and that was ********. The car is financed, and I am still making payments without a vehicle. I have to Uber to get around. I do not know what else to do but a warning to others do your research. We still have a wrecked vehicle and still pay monthly insurance to this company. Help please! Fast forward to November 16, 2023. The car went into the repair shop in July, and now the repair shop will not release our car because Lone Star Insurance has not paid the remaining balance to the repair shop. This ordeal has been going on for 10 months and we still don't have a vehicle. I cannot express how frustrating and disappointing this whole experience has been. The repair shop has tried to contact Lone Star, but they have not responded, and the repair shop will not release the vehicle until they receive the last 4,000-dollar payment. All we want is the vehicle to be repaired and the vehicle to be in our possession.Business response
12/01/2023
They are trying to call the car insurance Long Star auto .We do not not do auto ins. We only do life insurance , we never did car insurance
I told her that when she called
Said so knows what # to call .
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.