ComplaintsforLa Hacienda Event Center
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Complaint Details
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Initial Complaint
01/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I initially paid ****** for a concert with ************, I later received a call from la Haciendo to notify me that the line up had changed and that **** R, would not longer be performing. They replaced the artist I had paid to watch with ***********************************. I let them know that I did not want to go watch *********************************** and wanted a refund. I was told that they could refund my money but not until Friday. I called Friday and was told that I had to wait for a call back. I never received a call back. I called on Monday 1/17 and was told my refund would be processed within 3-5 days. It has now been 8 days, and no refund. I called and was told that all managers were out of town and that they were not allowed to give any numbers out, and that the owner of Hacienda had told them no refunds would be processed. I have not been refunded my money or contacted by anyone. I feel that this is a deceptive business as they are withholding my money and almost wanting to be forced to go watch another artist as if I had no choice. It is my 968 dollars, and they are being withheld and no communication,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.