ComplaintsforSureBridge
Accident Insurance
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Complaint Details
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Initial Complaint
08/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Insurance company keeps losing my claim and I have to keep re-filing. This has been going on for months.Business response
08/27/2024
Thank you so much for reaching out to us. We would like to assist ****************** further, can we please get his policy number. Thank you!Initial Complaint
05/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I am writing to seek your assistance with a matter involving United Health One, my former health insurance provider. On April 1st, I made the decision to cancel my insurance policy with them.Upon cancellation, I requested a pro-rated refund for the remaining days of the month that I had already paid for, which amounted to seven days of coverage I was not able to utilize. Unfortunately, my request was denied by a company representative, who stated that they would not issue any refund for the unused portion of the month.I believe I am entitled to this refund for the seven days of coverage that I paid for but did not receive, following the policy cancellation. I would greatly appreciate the BBB's help in resolving this issue and assisting me in obtaining the refund that is rightfully due.Thank you for your time and attention to this matter. I am hopeful that with your support, a fair and just resolution can be reached.Business response
05/15/2024
Thank you so much for reaching out to us. Please know that we are researching this for Ms. ********* and will be providing a response directly to her. Please let us know if you have any questions.Customer response
05/15/2024
Complaint: 21627890
I am rejecting this response because: I received the response on May 3 that refund will be issued the next week. However, the next week finished on May 10, and today is May 15 but no refund was issued and I didnt receive any mail.
Regards,
*****************************Business response
06/04/2024
Please find the attached response, please provide this to ***********************. Please let us know if you have any questions.Initial Complaint
04/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My grandmother passed away and had a life insurance policy in her name for me for months I've done all things correct sent in her death certificate to show she had passed to establish the policy and end it. But they keep saying thier system is down and to call back in a few hours the customer service representative they have running that phone is always the same person and not helpful and rude. She claims that their system is down constantly and I've tried since last year to obtain the policy I've sent in the right paper work onky to get the run around always I'd like for this company to be put under investigation for fraud and withholding funds from policy owners .. making it difficult to collect Any money from thier policies.i am owed around 1200 from this company.Business response
05/01/2024
Thank you so much for reaching out to us. We are currently reviewing ******************** complaint and will be providing a response directly to him. Please let us know if you have any questions. Thank you!Initial Complaint
04/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Healthcare was purchased on the network. For some unknown reason there is a $86.20 charge from our checking that was not authorized. I see that this is a scam they are running with lots of people. This was not agreed upon nor authorized. I am logging a complaint with my bank and will not allow them to chrage anything further. Sad they take advantage of people who are desperate and searching for health care my scamming them. STAY FAR AWAY FROM THEM !!!!!!Business response
04/15/2024
Thank you so much for reaching out to us. Please know we are currently reviewing this complaint and will be responding directly to the customer. Please let us know if you have any questions.Initial Complaint
03/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
We were signed up with a Chesapeake UHC policy even though we requested that it not be issued. We have called several times to cancel it and they will not cancel it, but keep charging our credit card each month.Business response
04/15/2024
Thank you so much for reaching out to us. Please know we are currently reviewing this complaint and will be responding directly to the insured. Please let us know if you have any questions.Customer response
04/16/2024
Complaint: 21492331
I am rejecting this response because: they simply say they are reviewing it and will provide a response so it's not a resolution
Regards,
*******************************Business response
05/09/2024
A response was mailed to ******************** on May 1, 2024 so he has likely received this depending on mail delivery. Please let us know if you have any questions.Initial Complaint
02/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
It all started with a health market insurance sales person named *********************** from ******** ** He sold me Life, Dental and Health Insurance on February 05 2024. My health was through Ambetter and Life and Dental are through The Chesapeake Life Insurance Company. I received emails stating when my premiums would come out every month which states the first of every month. Well I received a text from *********************** on 02/07/2024 stating that my premium for life and dental were going to be taken out. I called him and told him that was not true that my premium comes out on the first. Well the next thing I know I get an alert from my bank stating that the premium had in fact been taken out! I proceeded to text *********************** back because I was ****** off and told him to cancel my all my policies and to put my money back into my checking account. Which he still has not done so yet! My husband who is disabled and has congested heart failure is so mad because it's his money! And plus ***** has my last name spelled wrong! It's ************************* not *************************!Business response
03/07/2024
Thank you so much for reaching out to us. Please know that we are reviewing ************************ complaint and will be providing a response directly to us. Please let us know if you have any questions.Initial Complaint
01/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had life insurance with Surebridge. Autopay on my checking account was set for the 9th of each month.1/4/2024 spoke to ***** (CSR437), told him to TURN OFF AUTOPAY on my account. Also, that I wanted to reduce my insurance coverage. He said to email ******************** and explain my request.I emailed ********************.1/5/2024 spoke to ****** (CS448010524) and told her that an ACH withdrawal of $297.48 was taken from my checking account, and that was a BIG MISTAKE on their part. She said I would get a full refund within 3-5 business days or sooner, and she was sending an email to billing to have this done expeditiously.1/10/2024 spoke to *****, explained my issue, she reviewed my request and said that ****** did put my request for refund and her computer shows the refund to occur by 1/17/2024 as a priority.1/10/2024 spoke to ********* (********), explained the urgency of the issue and asked to speak to a supervisor. She transferred me to a supervisor after explaining that a supervisor wouldn't be able to change the refund time.Spoke to supervisor ******, he said I will receive $234 by the 17th. That the remaining $63 was a charge for 3 months of reduced insurance coverage. But I never received an email response from ********************. ****** also said the remaining balance of $63 will be provided separately (Cancellation CS1290110241245) in 14 days. 1/18/2024 spoke to ***** and she said I should receive my money by January 25th, and if I don't receive my money by then, to call back. It has now been 14 days since $297.48 was taken from my checking account and I want my refund!Business response
01/29/2024
Thank you so much for reaching out to us. We are currently reviewing this and will be responding directly to the insured. Please let us know if you have any questions.Initial Complaint
12/18/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
A charge was applied to my checking account every month in 2023. I assumed it was for my health insurance, however Chesapeake UHC is not on any of my documentation from ****** healthcare. I believe this is a fraudulent charge not associated with any product or service not was it authorised.Business response
12/21/2023
Thank you so much for reaching out to us. Please know that we are reviewing this complaint and will be responding directly to the insured. Please let us know if you have any questions.Initial Complaint
12/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I sgned up, via an agent on the Govt website for 1 (one) supplemental policy from this company, and found out later that I actually had been signed up for 3 extra policies, which I never agreed to....AND they never contacted me to tell me about the other policies...I was told that it is not "company policy" to send policy holders cards or any information regarding their Surebridge Insurance, and its clear to me now, that this is so that the company can add policies and charge customers for them without their knowledge. Also, the company doesn't take claims online, which makes this "insurance" virtually useless...The folks make it hard to file and do not communicate with customers so what purpose do they serve, other than enriching some CEO...I demand my entire year of payments refunded from these crooks ASAP...Business response
12/21/2023
Thank you for reaching out to us. Please know that we are reviewing this complaint and will be providing a response directly to the ******************.Customer response
12/22/2023
Complaint: 21002151
I am rejecting this response because: This "insurance" is a RIP OFF...I, as well as their other customers, deserve a FULL refund from these thieves,,,
Regards,
***************************Initial Complaint
11/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My father passed away on July 16, 2023, unexpectedly, at 52 years old. I am the sole heir to his estate along with a $100,000 life insurance policy. It is now 4 1/2 months since I made the initial claim and it has been nothing, but back and forth excuses. First, they need the medical examiner's report. Done. Then they needed the toxicology report. Done. Then they needed clearance from the medical company handling the claim. Done. Everything was cleared to be paid out and now they are saying they need a letter from his doctors for the last 5 years. Policy #*********, Policy ****** is *************************, my name is ***************************.Business response
12/06/2023
Thank you so much for reaching out to us. Our condolences to ****************** on the loss of his father. We have advised ****************** the claim is pending ******************** on medical record. I emailed him directly as well.
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Customer Complaints Summary
53 total complaints in the last 3 years.
10 complaints closed in the last 12 months.