496 Customer Reviews
Review from Melinda K.
5 stars11/25/2024
Very easy process filing a claim with a quick response. Repair man was great!Review from Todd R.
5 stars11/20/2024
They were very helpful And got my part very quickly.Review from Michelle Y.
5 stars11/20/2024
Excellent service. Professional and easy to deal with. So happy our salesperson talked us into the warrantyReview from S. S.
1 star11/19/2024
ITS A TOTAL SCAM !!!!!!I bought 3 plans & they denied defects on my coffee table separation of the *********** lamination, they renamed this as accumulation of damage After reading the 1 star reviews in here I see this company will manipulate words into a pretzel to deny claims, they will NEVER see another dollar from me And Jordans Furniture Salespeople will lie about the coverage to push these protectall sales plan
PROTECTALL Response
11/20/2024
Were sorry to hear about your dissatisfaction with the outcome of your claim and the experience youve described. Customer satisfaction is our priority, and we want to address your concerns.
After reviewing your claim, it was determined to be non-warranted due to the accumulation of scratches and damages on your coffee table, which falls outside the coverage terms of the plan. Protection plans are designed to cover specific damages outlined in the plan documents, and we strive to process all claims fairly based on these terms.Customer Response
11/24/2024
Its not damage, the glue failed & the lamination separation, also its bubblingReview from Chand K
1 star11/17/2024
I feel it's a total scam. Better to save your money and never purchase the insurance. ****** sales guy pitched this to me as a great way to protect my furniture for several years. The moment I submit the claim, they find a way to deny the claim by finding some excuse or other.I hope I can complain about them to the state insurance commissioner if possible.PROTECTALL Response
11/20/2024
Sorry to hear that you had a disappointment experience with your recent claim. Based on the information provided in the review, we were unable to locate any information for you. Please feel free to email a copy of your invoice to ******************************************** We will be happy to review your claim.Review from LeRoy N.
5 stars11/14/2024
Their communication was excellent through out the entire process and the technician was kind as well.PROTECTALL Response
11/20/2024
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our team and that our technician made a positive impression. Providing clear communication and friendly service is what we strive for every day.PROTECTALL Response
11/20/2024
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our team and that our technician made a positive impression. Providing clear communication and friendly service is what we strive for every day.Review from Olga B
1 star11/11/2024
I can't believe ****** sales *** was able to convince me to pay $650 for a furniture protection plan. The *** sure made it sound like it is a sure thing. "If you have a toddler or a pet in your house, don't even think twice * any marker stains, pet scratches, pet fur accumulation * you name it! They'll come out and clean or ***lace the couch for free!" * he said. Sounds like a no brainer. Except that I wasn't offered "Terms and Conditions" of this furniture protection plan at the time of purchase. Turns out, when you go through the online claim submittion process, submit proof of purchase, take all required photos, describe each damage in great detail, they deny you citing their Terms and Conditions. The stains that I ***orted were deemed not covered due to "Accumulation of stains" even though I was able to provide details on the single specific occurance. Terms and conditions also say stains are excluded if a customer uses over*the*counter producs. The back of my bar stool fell off * this was also denied due to Structural Damage not being covered under the plan. What is covered then?? Nobody knows. This is an excellent business model for ProtectAll/GBS and Ashley * sales *** lies about the coverage and does not provide any documentation to confirm the coverage, and the coverage excludes any and all types of damages. Their profit margins must be near 100% * all they need is a few low*paid foreign employees (or better yet, ChatGPT) to copy*paste denial responses. Shame on you, GBS and ******.Review from Andrew M.
4 stars11/06/2024
We were pleased with the work performed by the technician.Review from Pat
4 stars11/01/2024
I thought the service on my chair was done in a timely ******. The technition that came to my house was very courtous and new his jobReview from Roy T.
5 stars10/30/2024
Youre Teck( ****) was *****************************************
Customer Review Rating
Average of 496 Customer Reviews
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