ComplaintsforZero Breeze
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Complaint Details
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Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
May 31st 2024 purchased Delivered June 4th 2024 Battery will charge all the way when plugged in and show all the lights that itbis charged. Then when you plug it into the zerobreeze it will run around 10 minutes and shuts off the battery. Theb battery will network till you plug it back into power to charge. I have done this 2 times and same results. Other battery will last up to 4 hours. This one us defective.I agree that I have read and understand the terms listed in the Return Policy, Warranty Policy,Company refuses to replace this and wants to charge me $250.00 for a repair. Stating was purchased from a 3rd party. This was purchased new on **** whom has also contacted the company.Customer response
07/10/2024
Issue has been settled by the seller. The manufactor did nothing to help in this. Seller sent me a replacement. The manufactor should be liable even I'd purchased 3rd party. This is no diffrent as WAmalmart being a seller. Manufactor still covers a new part.
I had people wanting to purchase one of these until I informed them the issue I had with msnufactor not standing behind there product. There policy is going to hurt them in selling.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.