ComplaintsforTipton Asset Group, Inc.

• Initial Complaint

  10/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am a disabled Veteran. I reached out to property managemt, no answer, Left voicemail, 2:56 PM 10/29/2024called Tipton Group, ********************************************************************************* *********** I am having issues with Drugs , Marajuana laced, that has started causing me to have severe head aches. I have reported this to my apartment *************** and they have taken no action but continue to send what seems to be discriminating email responses.i have discussed this issue with the staff in the front office, I have spoken to ********, and she has expressed concerns regarding the weed, She event mentioned that Some tenants smoke weed in the Excercise Gym located in the front office building, and that when the staff arrives in the morning to open the office, the smell of weed is very strong in the entire office.I do not smoke weed, and i don't like Drugs. this has started causing me intense amounts of stress and head aches. Some evenings i have to get someting prepared for work or i have to work on an issue, with the weed smell , i then have to open my pation door, and turn on two large fans to get the smell out of my apartment. this has caused my electricity bill to average $200.00 per month now for the last 13 to 14 months. i have attached my emails sent to the front office to include an email i sent today, 29-OCT-2024, because i am working from home, and around 10 am, the weed smell was strong had to open my pation door again and turn box fans to get the smell out of my apartment.. My resolution address this issue as weed is a drug that is not legal and can cost me my 25 + year IT career if i test positive on a drug test. I would like a remediation to hold the property accountable for their obligation to the lease/contract. and i would lilke half my rent of $1500.00 + monthly refunded since the lease agreement has been breached with this issue and the leasing office it accepting no accountability for the violation on there part. I have attahed all emails sent and received.

  Business response

  10/31/2024

  Dear ***** *****,

  At ********** we do not allow illegal drugs of any kind and I'm sorry you've experienced this. We have sent out those emails to residents in an effort to address the issue. I will speak with the manager to see what further action we can take to identify where/who this may be and then take action. If you do believe someone is smoking marijuana at that moment I would advise calling the police as well as let the office know so that we can try to find and stop whoever this is.

   

  I will reach out to you to speak directly and see if theres any other information that may help us resolve this issue.

   

  Thank you,

  ******* *****
  

   

  Customer response

  11/01/2024

  I have reviewed the business response and  i do not accept this as a resolution.  Today the offic emanager spoke with me to discuss the issue, she is committed to finding a resolution. So i will wait to here back from her.

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently moved out of unit #**** @ Stoneridge apartments ************************************ I was told Id receive my $200 dollar deposit after move out and was very transparent about having to shampoo the carpets due to pet stains. The office manager ***** told me that I didnt have to shampoo the carpets. I paid the pet deposit and the pet rent as they asked. Now they are trying to charge me over $1000 dollars to replace the carpet after the manager ***** told me twice that I didnt have to shampoo the carpet and that Id get my $200 deposit back. I submitted many maintenance requests as well that were ignored as well until one morning at 12:30 am the maintenance started banging on my door to try and fix an issue. Not only were they doing all that non sense they allowed residents to let there dogs run off leash and charge towards the residents outside on the property. Also allowing cars that had expired registration park under carports that were rented out by other tenants. My rent base was around $1350 put when all said and done I had to pay almost $1700 for my rent every month. Nothing was ever mentioned about storm drainage fees and so. This place is a disgrace and needs to be evaluated as soon as possible.

  Business response

  09/16/2024

  To Whom it may concern
  
  ******* ******* did reach out to the manager at Stone Ridge Apartment. The manager let him know to Clean the apartment home and to vacuum the carpets. She of course did not know about the damage to the a flooring or the amount of pet damage on the carpet. Move out Pictures attached of pet urine stains on the carpet and apartment pictures. The Assistant manager and Property Manager sent pictures to Mr. ******** along with the pictures of the furniture he left outside the dumpster area at his time of move out. I also forwarded all emails again, to ensure delivery. When Residents move out a third-party ************** inspects the carpet and pulls back to see if there are any pet stains or damage. They recommend replacement due to the amount of damage to the carpet.
  Regarding the other statements, residents are required to always have their animals on a leash when they are outside. Our towing company tags vehicles with expired tags with a deadline to get the tags renewed. We also monitor all parking and covered parking. All Utility charges are outlined on the Utility addendums on the *************************** Lease. The Stormwater addendum the Mr. ******* signed is named Lease Addendum for Allocating Stormwater/Drainage Costs.

• Initial Complaint

  08/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to formally address a persistent and unresolved issue with my apartment, *****, which has significantly affected my living conditions and overall well-being. Since the beginning of June, I have reported that my air conditioning unit has been leaking and overflowing into my bathtub. Despite multiple work orders and interventions by your maintenance team, the problem has continued without a lasting solution.The recurring leakage has led to the following issues:Persistent overflow into the bathtub, which has caused mold to build up and rendered the bathroom unusable.Uncomfortable living conditions due to the air conditioning unit failing to maintain a cool temperature.Health concerns associated with mold growth, which has forced me to shower and clean up outside my home.Despite my repeated complaints and the submission of six work orders, the problem remains unresolved as of August 19. The situation has been further exacerbated by visible cracks in the ceiling, indicating ongoing issues. I have provided videos and photographs documenting the problems, yet there has been no effective action taken to address them.Given the extent of the inconvenience and discomfort I have experienced, I have requested assistance with my rent for the months during which these issues persisted. Regrettably, my requests have been denied without a satisfactory explanation.I kindly request the following actions:A formal acknowledgment of the ongoing issues and a comprehensive plan for resolving them.An inspection to assess and address the mold and ceiling damage.A rent adjustment or compensation for the months of June through August, during which I was unable to fully utilize my apartment and maintain a basic standard of living.

  Business response

  08/30/2024

  Upon review of the service requests, the maintenance team made repairs needed within 24 hours.  The air conditioner will drip at times, when it is over 100 degrees outside and the ac is set on anything below 75.  We received no report from ****************** that your tub was overflowing or mold build up.  We appreciate the photos that were included, this has helped us understand some of the concerns.  The tub was in need of a heavy clean due to usage, not from the ac dripping.  There is build up, hair and charcoal face scrub that did not come from the ac.  The mildew around the tub tile is normal and can be eliminated when cleaned regularly with a bleach based product.  This is something if requested, we could remove and redo the caulk around the tub after it is cleaned.  The tub spout appears to be running, this may be why the tub is wet.  If the water does not turn off completely, this needs to be reported to the leasing office so repairs could be made.   We do not offer concessions or adjust monies due for standard maintenance repairs.

  Maintenance Repair Descriptions from attached service requests
  

  6.17.24-               Replaced thermostat & 2 contactors
  6.25.24-               Cleaned drip pan
  6.25.24-               Inspected ac is working 100% - thermostat 70 & 70
  7.31.24-               Cleaned drain pan, no water
  7.31.24-               Inspected unit ac work- thermostat 73 & 73
  8.14.24-               Inspection ac leak
  8.20.24-               Cleaned drain ac no water 

  Customer response

  08/30/2024

  I am rejecting this response because:   I work for an ************** The drain pan is not suppose to leak into the tub unless it is over flowing. The  system also continued to leak for days after the they came and called themselves resolving the issue. I video proof from days after the leak transpired. Also they did not come within 24 hrs of my request it took days before they came out to resolve any issue involving my unit. Thats how mold developed within the tub area. I never used charcoal face cleaner and I have on video the items I did use and that was never one of them. They never did a mold test to determine what was in the tub. If so provide the documents showing so. If its my home I should be able to use my amenities without any setbacks. I could not use my tub because I had a constant flow of condensation. I used my neighbors tub downstairs for a month and a half because of this issue. It wasnt until the last visit to the apartment were the leaked stopped and they addressed the issue. However never cleaned the tub I did so I wouldnt be affected by the growth in my tub. The updates they are providing has never been mentioned to myself on any documentation or phone call. Also to add it was a crack in the middle of the ceiling that developed that they never addressed as well. They are lying and I have video proof of everything 

  Business response

  09/05/2024

  The service requests were completed by our lead maintenance technician, who is AC certified and has over 25 years of maintenance experience with 8 years being at *********** apartments.  When you were moved out on August 28th 2024, the lead maintenance technician went back into the apartment to follow up on the reported mold growth in the bath tub and tile.  He found no evidence of mold but found mildew on the caulk and residue build up in the tub, which is typically caused by lack of cleaning and humidity. There was an extensive inspection of your air conditioner and it was found that everything is working properly.  It is not uncommon for the secondary overflow drain to drip water into the tub when it is over 100 degrees outside and the ac is set on anything below 75. Each time a service request was turned in, the secondary overflow drain and drain pan were addressed.
  The ************* whom you are employed with per our records does not appear to be certified in HVAC and are probably not equipped to inspect an air conditioner unit. We have determined the items you have stated in your complaint are not found to be the issue you claimed and but housekeeping which is the responsibility of the lease holder. Property move out photos are attached.Since you no longer reside here due to eviction for non-payment of rent, please accept this response as there will be no monetary compensation

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into the ********* apartments in October of 2023. This is a rough estimate. I lived in Apt 418 in a one bedroom. Upon moving in I was out of town for work and received a call from management and commend her for her quick thinking. I dont commend Tipton, considering they are the ones that give the say to all these managers! That being said I was informed my hot water heater busted and flooded my apt. I came home to carpet pulled up loud drying fans going. Mind you I am a nurse and was working nights coming home to the fans. The floor had been warped and damaged and the water stained the wall to how far it leaked. I will provide photos on this complaint. After this, I started having respiratory issues. Ended up going to the hospital and was dx with acute bronchitis. The mold from in the flooring and walls Im very sure was a contributing factor. I spoke to the office and asked if I could move and they remedy this situation and I thank them completely. I moved to a 2 bedroom apt upon move in there were bugs on floor my air/heating room was awful. It is covered in dust and bugs and the only remedy is a filter. My window was fixed after a strong storm due to leaking but it is still leaking and not caulked. I have asked to move out without repercussions but was informed that Tipton management will charge me until my apt is rented or until the lease is up! Also my reletting fee will be twice as much as my rent! Ive looked up Texas law and this is ridiculous I dont want a response from my apt I want Tipton to help me understand why they are upcharging as well as doubling the rent as a reletting fee. So this is not against white *** its against Tipton!

  Business response

  06/05/2024

  Lisas current *************************** Lease Contract terms are 1/22/24 thru 1/22/25.  *** standard cost of reletting is equal to 85% of one months rent.  *** reletting amount for this lease contract is $1,373.00. As you can see below, should ******************** choose not to full fill her lease contract, we are well within our right as management to charge the appropriate fees for a broken lease.  The Tipton Group abides by our management agreement with ownership.  Part of this management agreement is abiding by the *************************** Lease Contract. 
  

  Standard maintenance repairs do not nullify a lease contract.  ***refore,if the lease is broken, the reletting charge will be charged on the residents Final Account Statement.
  

  Per the lease contract, paragraph 7.1.
  Reletting Charge. Youll be liable for a reletting charge as
  listed in Lease Details, (not to exceed 85% of the highest
  monthly Rent during the Lease term) if you: (A) fail to move in,
  or fail to give written move-out notice as required in Par. 25;
  (B) move out without paying Rent in full for the entire Lease
  term or renewal period; (C) move out at our demand because
  of your default; or (D) are judicially evicted. *** reletting
  charge is not a termination, cancellation,or buyout fee and
  does not release you from your obligations under this Lease,
  including liability for future or past-due Rent, charges for
  damages or other sums due.
  *** reletting charge is a liquidated amount covering only
  part of our damagesfor our time, eort,and expense in
  finding and processing a replacement resident. ***se
  damages are uncertain and hard to ascertainparticularly
  those relating to inconvenience,paperwork, advertising,
  showing apartments, utilities for showing, checking prospects,
  overhead, marketing costs, and locator-service fees.
  You agree that the reletting charge is a reasonable estimate
  of our damages and that the charge is due whether or not us
  reletting attempts succeed.
  
  Move into #*** on 09/20/2023.
  On 10/03/2023, ****** our Lead Maint reported to ********, the Property Manger, that water coming from the unit into the breezeway.  *** manager contacted the resident who was out of town working at the time.
  Maintenance found the leak was from the water heater and it was repaired that day, on 10/03/2023.   In addition to repairing the water heater, carpet blowers were put into unit that same day to accelerate the drying process.
  

  Base boards were repaired and repainted on 10/05/2023.
  

  4 pieces of flooring were replaced in entryway closet on 11/08/2023 after resident reported they were coming up.
  

  7 service requests were put in for the length of stay in #*** and were all addressed in a timely fashion
  

  A resident request to transfer to a 2x2 was put in on 12/28/2023.  *** resident informed management the transfer reason was due to her children coming to live with her and she wanted to have space for them
  

  Moved out of #*** on 01/25/2024
  

  Moved into #*** on 01/22/2024, shortly after moving in, the resident discussed with management was not sure she would end up needing the 2x2 as her children were no longer coming to live with her.
  

  A service request was put in on 5/2/24 for the living room window leaking when it rains
  

  *** service request for the window was completed on 05/08/2024
  

  Only one service request has ever been put in for #*** as of date
  

  Approx 2-3 months ago, **** came into the office and introduced her children who were in town for a visit.  She told us that she was now engaged and wanted to see about getting out of her lease to move in with her fianc who lives in ******

  Customer response

  06/05/2024

  I am rejecting this response because:   
  I do not have an issue with White *** Management I would like for Tipton Group to reach out to me I regards to the issues I am having. I have tried calling their main office over and over to no avail! ******** as well as her assistant have been amazing to my children and I, and this review is not about White *** Management its about Tipton! So once Tipton wants to be professional and address my concerns, this will be unresolved. I wish for my name to not be public due to my families safety and my safety. 

  Business response

  06/06/2024

  I am the regional supervisor for *********************************  I called and spoke with ******************** today around 1:15. We had a very amicable conversation and to my knowledge there is no longer an issue.  ******************** stated she would be staying at ********* and as stated to her, we are happy she is a part of the community.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My apt flooded and the one below me on May 12th at 2pm due to their hot water heater busting. We called emergency on-call maintenance which showed up to turn off water. He showed up took pics and left. I didn't get fans or people to take out the padding until late next day. They left old carpet from previous issues of not being repaired properly. The 3rd day I was given a new hot water heater and carpet. I have a 7 month old son and two dogs living in my apt with me. I came home to nails sticking up all over my carpet and sibflooring issues and was told to just keep my baby in the jumper. I still on day 5 have no hot water they put the new hot water heater on top of the old carpet and left a fan blowing for two days which made my apt stink and know how nats. The cut a piece of carpet out in the closet area and told me they won't pull the carpet soaked carpet out from under the hot water heater. I came home to nails and razor blades and material left from the carpet guys. Big violation. The manager never did a walk thru until I went to office crying they need to fix my situation so my baby can come home. I can't afford to pay the lady to watch him anymore she has had him 5 days. Day 5 still nails are sticking out I told them I am calling corporate which I have had no response from and code compliance they immediately sent 3 guys to come fix hot water issue paint my ceiling from previous leak which I complained for months for and then told me I would hsve to move everything out of my apt into the breezeway and sit with my things until they can do the floor. This may take days **** the manager stated. They said they don't have another unit for me to stay in I need to find my own place to go and I can only get new carpet if I resign a years lease. The people downstairs have 3 little boys and they had to go buy their own tools to repair their issues and management still has not went to repair their 7 holes in their wall and ceiling from the flood. Please help

  Business response

  06/03/2024

  Thank you for bringing this matter to our attention. We will work with you as quickly as possible to resolve this issue. We appreciate your patience while we take care of this matter.

  Customer response

  06/04/2024

  I am rejecting this response because:   

  Coronado Apts are trying to make me sign another years lease before my carpet can be repaired I was asked to move all my furniture by myself with my 7 month old baby abd two dogs before anything can be done. The flood due to their hot water heater busting has caused me to be gone 5 days I come back day 5 my house smells of mildew no hot water carpet nails have not been nailed down. My downstairs neighbor has not had their ceiling or walls fixed and I am told I can't be compensated or given another unit to stay in temporarily. I am now asked to leave again for another 5 days and sometime next week repairs can be made

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The business known as the Tipton Group has a specific property known as Uptown at **************They advertised a commission rate percentage that appears to be deceptive in regards to sending them clients.

  Business response

  04/02/2024

  We appreciate you letting us know of a discrepancy and we will do our best to rectify.  It is not clear what the discrepancy is exactly as we advertise through so many sources and third parties.

  Locators and locator services (which I am assuming this complaint is) are paid fees, percentages, bonuses, etc.  These can change daily and be affected by other factors like terms, move in dates, etc.  This is normal in our industry.

  Again, it is not clear in the complaint where the discrepancy came from and is disheartening that anyone would think we are being deceptive, but we will reach out this week directly and find out more information.  We always strive to provide the best service possible and sure we can clear this up.

  Thanks,

  *********************

  Customer response

  04/02/2024

  I am rejecting this response because:  The client has received business referrals from us but has not abided by their promise regarding commission rates. We have tried kindly to bring it to their attention for over 8 months and no response from the business. 

  Customer response

  07/17/2024

  This business has not made good faith efforts to take care of this issue.

  I want this to remain open until they do.

   

• Initial Complaint

  12/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have lived in this community for two years and have noticed the Tipton group consistently cuts corners to save on costs. Things that need to be wholly replaced such as the broken down HVAC systems (like the one in my unit specifically) but instead only allow for the maintenance man to put bandages on broken down products. We have been living for over a week in sweltering ***** heat with no air condition because the Tipton group also will not fund an additional or emergency maintenance crew so one person is solely responsible for ever maintenance ticket in the entire building which as you can assume is hard enough not to mention a headache for tenants. The property is aging and needs tending to beyond a few simple bandages and updates to the office. Units and hardware need real repair of replacing or the prices should reflect living in an apartment that will certainly break down in your time being there.

  Business response

  01/17/2024

  We are hoping this resident is now satisfied with our efforts.  We understand their frustration with this particular circumstance.  

  We have 2 maintenance technicians at Farmhouse (one with major HVAC certifications), a list of certified contractors for worse case scenarios and we have a few Tipton properties nearby that will assist as needed.  The staff was instructed to call one of our nearby properties and the maintenance technician came out same day.  We are adequately staffed for the number of units and age of property.  

  Although we try our best to go above and beyond; I want to point out that we were not violating any part of the lease agreement, or industry standards in place; the high and low temperatures for that time frame in December did not fall within any emergency service guidelines.  We did act as quickly and as efficiently as we could at the time.  Weather also becomes a factor as the equipment is on the roof. 

  The part needed for the unit took longer than anticipated to arrive.  Since this resident was inconvenienced, we offered a few options.  Staff provided a portable/temporary ac unit until all repairs were made.  In addition, we also offered the on-site Guest Suite (complimentary) and a gift card to help with the inconvenience of waiting.    

  Although the temperatures were not near the required emergency service protocol; we do not ignore or cut corners.  We truly did our best to accommodate this resident as our Lead Maintenance was taking time off during the Holidays. 

   

   

• Initial Complaint

  11/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Landlord is very rude we had to come out of pocket $600 to pay for a bed bug extermination she told us that they didn't provide that service because the apartments are government washing machines barely work they come here and they only fix things temporarily the landlord's name is **** she's never here on time when she supposed to be she leaves early she shows up late

  Business response

  11/06/2023

  we spoke with the complainant ************************* today at 2:34pm for 2 minutes and she stated she lives at White *** apartments in Poter *****.  The Tipton Group does not manage this property.  

  White *** Apartments - Apartments in ******, ** | Apartments.com 

• Initial Complaint

  11/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I enjoyed staying at your complex. The ladies in the office have always been nice. I really didn't have any issues until now. I moved out of your complex on 9/25. I received a bill for over $800 as a final bill - I agree with all the charges except for the cost of the carpet and the blind. The carpet was charged at $500 dollars and the blind $75 - both to me are normal wear and tear. I called in and the lady sent me pictures saying the carpet needed to be replaced. Looking at the pictures themselves it is normal wear and tear. At most needed carpet cleaning. I also believe I completed a move in check list which stated there was some damage to flooring. I just moved and have the paperwork packed but you all should have a copy. I'll pay for the rest even the blind but the carpet I feel is unfair. Even if I got it replaced it would not have cost $500.

  Business response

  11/16/2023

  Hello, the response to ******************** complaint is attached. 

  Customer response

  11/24/2023

  I am rejecting this response because:   even if the carpet needed to be replace that amount is still outrageous for 2 rooms.  I should have cleaned it so I take responsibility in that and I am willing to pay $200 for the carpet that is over the amount for cleaning 2 rooms.

  Customer response

  02/05/2024

  I submitted a complaint a couple of months back and there was supposed to be a resolution. My charge was supposed to show around $600 and I countered to have it dropped to $500. At this point, I am willing to pay the $600 just to get tis resolved. It has now hit my credit for the wrong amount of $800. Can we get this adjusted s I can make the payment?

• Initial Complaint

  10/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  One of their apartment complexes gave us multiple issues. Upon move out they added charges that should not have been added. Water is included in our rent as was pest control and we were never late yet we have a 200 dollar charge for it from august to October when we were still Living there and a charge for no renters insurance when we had renters insurance up until we moved out. The office does not like being told they are wrong. Our apt had no updates and they put bandaids on stuff to half fix it. We got stuck in our apt over night because our door was jammed shut and it wasnt considered an emergency even being on the 3rd floor. That is most definitely a fire hazard. I do have videos of that also if needed.

  Business response

  10/30/2023

  Dear Mr. ***** *******************,
  
  Were sorry to hear there is a misunderstanding regarding your move out statement.  Water, trash and pest control fees were monthly reoccurring charges that you were responsible for and paid for each month of your residency at Lake Pointe Apartments.  The monthly pest control and trash fees were fixed at $2 and $10 per month, respectively.
  
  The monthly water fee is in arrears and charged to your account monthly.  As an example, water service dates of 7/21/2023-8/19/2023 were charged to your account and due on 10/1/2023. When you vacated on 10/9/2023, a final water bill with services dates of 8/20/2023-10/9/2023 was generated.  The final water bill was deducted from your security deposit.

  We have waived the renter's insurance fee and the credit will be reflected on your account by the end of the day.

  Thank you for allowing us the opportunity to clarify the charges.  We wish you and your family well.
  
  Sincerely,
  
  The Lake Pointe Management Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩