ComplaintsforDentalOne Partners - Dallas
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Complaint Details
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Initial Complaint
09/20/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The Dentist that performed my procedure was found at fault from the *********** Board of Dental Examiners. I have asked the ************** to return my portion as they have to my ****************** The office has delayed the process stating that they never received the final findings from the Board and that they were speaking to their legal team.Customer response
09/21/2023
Dental ***** of ********* Remedial PlanInitial Complaint
03/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
07/20/2022 down payment taken from my account for orthodontic devices in the amount of$200 8/27/2022 automatic payment taken from that same account, also for the orthodontic device. Still never received. In the amount of$241.38 From 8/27/2022 until 03/06/2023 I have requested a call from corporate and regional manager and no one will call me. ***** manager called twice and was very rude. Office manager told me I would get a full refund, totalling ******, back in November 2022.Check received in the amount of$241.38. I am still owed$200 that I was told was put on my account. I sent a letter from my financial institution showing that never happened on 01/12 and 01/13/2023. No response from anyone after several calls and messages. They are not trying to resolve the issue. They will not even call me back and this has been going on since July of 2022. They owe me$200. And i deserve to file a complaint with Dentalone partners, which is the corporate office.Customer response
03/14/2023
signed ******
See Attachment/File: wavier.pdfInitial Complaint
08/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This dental office provides decent in-person dental service, however their financial/claims department is lacking in issue resolution. I have a claim from 10/2020 that has been re-submitted more times than I can count. The claim amount is for $193..40. At each phone call upon receiving the same bill in the mail, I make a call to the office only to hear the same thing each time along the lines of "we are not sure why your claim is not going through." To put the responsibility of claim follow-ups on your customer is unprofessional in any degree. Avoid this dentist if you value your time.Initial Complaint
08/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had a complaint about Dentalworks in Crestwood messing up my teeth and the people that are supposed to assist ignore you like they do, terrible company all together.Initial Complaint
07/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In March 2022, I had the final step for my dental implant. After final payment by my dental insurance, ***************** agreed that I had overpaid them and I had a credit of $559.25 in my favor. A refund by check was requested on May 9, 2022 by the practice Operations Leader Isiah M**** ***************************************. He told me to expect the check in about 2 weeks. On May 25 as I had not received the check I went to the practice and Isiah told me he would inquire about it and call me. As I did not received any call, one week later (June 1) I went again to the practice, and Isiah told me he had not received a response and would ask again. No news, so on June 8 another visit to the practice with the same answer of no news. Finally on June 10 Isiah sent me an email that the check was issued and sent on June 6, and to expect it in 2 weeks. June 20 came, no check. Since that time I had several emails with Isiah, and the responses are that he is unable to get the check number, if/when it was exactly mailed, and if the check had been cashed. That has now lasted for another month with no progress. In summary, check of $559.25 was requested on May 9; as of July 14, no concrete information has been provided about the check and no effort is being made by the practice to resolve the issue. I am contacting the BBB for help before starting a lawsuit in small court.Initial Complaint
06/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I received the last dental implant on or about 1/11/2019. Several weeks later when I received the Crown for the implant, I mentioned to Dr. B***** that the Crown was a bit loose. He checked it and agreed that I would let him know if it got looser. Dr B***** retired from********** Dental, (Dental One), and now the Crown over the implant is extremely loose. In the interim, the entire office staff has turned over. The implant was done in January of 2019. The Crown was probably done 6-weeks later. They office now wants to charge $353.90 to cure an issue that has been known since my first visit to the dentist, post Crown installation. Please let me know how to proceed. Thank you, Thomas B****Initial Complaint
02/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Went to dentist office and was charged. Did not receive 6 month preventive cleaning as scheduled. Office also sent a 35 dollar charge for an office visit for missing a visit I never scheduled. Will like this charge removed and my contact as well as family contact to never be contacted by this office for any services.
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Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.