Customer ReviewsforBenchmark Mortgage

My family and I were going through the process of purchasing a new home and selling our old home this summer (2022). We went with Benchmark Mortgage per our realtor's recommendation. We had some difficulties along the way, mainly communication with the lender. It normally took him a few days to respond to any questions we had. Fast forward to closing we are sitting in the title office and receive the news that Benchmark has moved the closing date a week. We had to hear this from the title officer rather than our lender. Confused, start making calls as to why the closing date moved. We find out that our lender quit a week prior and didn't have all the paperwork in order for our closing. A few days later we start working with Brian G******** who is the Branch Manager for the SA location. He seemed to be on top of his game until he asked my husband and I to sign the closing document that we emailed us. We go in our email and sign the document and think everything is good. The next morning rolls around and we get a call from Brian who begins cussing me out for not signing the correct document. I seized communication with Brian and went to corporate. We worked with Tommy N**** who got us to the finish line after almost two months of headaches. About a month after we closed we decided to write some reviews of our experience, hoping no one would have to go through what we did. One of the employees of Benchmark stalked my social media, found a mutual friend and went through him to have us take our review down. When we refused, we received a phone call from Benchmark's "Legal Counsel" who proceeded to threaten us to take the review down. All in all the experience and headaches that we have dealt with because of Benchmark is overwhelming. We almost lost our new home because of their mistakes. My heart goes out to anyone that had to deal with this company the way we did. We are still in a downward spiral dealing with all of their mistakes.

The client and her husband started a loan with a Benchmark Loan Officer who left our employ. Within 2 days of his departure Benchmark Branch Manager Brian G******** had contacted the clients and proceeded to help them continue the loan process. She claims she was not sent documents which she claims she retrieved from title. The documents in question fire a central Benchmark repository thus if the title company received it then so would the client. The day after they were sent, Mr. G******** contacted the client and asked why they had not signed the document and that without signing the document we could not proceed to closing. The client then immediately signs the documents. Interestingly, it is Ms.****** who enjoys the use of foul language, so much so that Mr. G******** had to tell her that future contact would be by email or text to keep her yelling and cursing out the situation. When General Counsel called Ms. ******, her conduct was the same as with Mr. G********, to wit: yelling and cursing and not allowing any response. This client called to complain but when asked how we could help them, the husband said there is nothing wrong, we closed the loan, we just want to complain. Benchmark is sorry these people did not enjoy their experience, but is pleased that they have closed their loan and obtained their home and wish them health and happiness in their home.