Customer ReviewsforRent-A-Center, Inc.

My bank info was compromised by paying via a statement link from Rent A Center. It was attempted multiple times resulting in overdraft charges of almost $600 for a $124 payment. This was never returned because Rent A Center claimed to have not received it and my bank determined it to be a bill that was mine and paid willingly. Rent A Center management claimed to be finding a way to resolve it while still demanding payment. The gentleman that was sent to my door this morning while I was at work, pounded on my door for over an hour straight and turned on the backup alarm of their truck the entire time to generate as much noise as possible. This is on my Ring Camera. This is absolute harassment and I have footage and proof of all above. I will at this point be contacting an attorney and corporate. This is the ***********************************.

Rent A-Center appreciates the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************. 

In May 2024, I faced harassment from Rent-A-Center (*******************************), though I am not the account holder; my husband is. Despite consistently paying $160 biweekly, Rent-A-Center became aggressive when we were a week behind.During the first incident, an employee banged on my door loudly enough to shake the walls. I spoke through the door, but he responded rudely, embarrassing me in front of neighbors. When I called the store, they acknowledged we were behind and confirmed collections would continue. Despite arranging payments, the lack of internal communication led to repeated calls and visits.Later, Rent-A-Center sent another employee who banged on my windows and door, demanding I answer. I had requested no home visits due to my PTSD from previous law enforcement work, yet the harassment continued. My husband, who works a dangerous job often 275 feet in the air, spoke with ******* at the store, asking them to contact only him and stop visiting our home since Im often alone. Despite reaching an agreement, the visits ************ October 2024, we were six days late. On October 25, a representative called, claiming he was outside my house. I was across the street paying bills, but he rudely insisted hed camp out until I returned. The shop owner, *****, overheard this conversation and recorded the incident on his security cameras. When I called ******, he denied our previous agreement, and I continued to receive calls despite giving them my husbands number.I filed two reports with Rent-A-Centers customer service (#*******, #******* and finally reported the harassment to the ************************. Officer **** warned Rent-A-Center that further visits would be trespassing and advised me to call the police if they returned.This complaint is being submitted to Rent-A-Center, ****** Reviews, the BBB, and the Attorney General to address Rent-A-Centers unprofessional and harassing conduct.

Rent A-Center appreciates the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************ and provide proof of the excessive contact.   

I have been with r/c overall 10 years i will never get nothing else from yalk I have spent over *****p on stuff payed off . Call with a few stuff that needs few nope. How come I ************* Stuff was broken and they never replaced my property that was broken. I had gotva bed room set the worker's ********************************************************************************************* come is good on worker's comp 859 but over 4 h a week was alot I never got my credit tords my other stuff . I have payed off a stove ,feg 2 recliners maters for truck a bed California king living room furniture washer 2 tv I will never get anything from yall again the ins is a joke and my credit i never got

Rent A-Center appreciates your feedback and the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************. 

I been a customer 10+ years Paid off several items . Last month or 2 this store has gotten bad Lie to customer (myself) coming to my work and raising voice in front of my customers. Calling me and yelling on phone I was hung up 3 times by ******* . My trust with *** has declined. No call backs from upper management after being told they were call me with 48 hours well been a week . The service at the ******************* in *********** is never been as awful as the past couple of months

Rent A-Center appreciates your feedback and the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************. 

This store is awesome. If you just honor your commitment to the agreement that you sign. then all is good. I have been in the store where I have heard customers that are behind on their payments yelling and screaming at the employees and they employees remain very professional. I have looked at other individual reviews and what i have noticed i the people leaving negative reviews are those that don't honor the agreement that they signed. The store manager ***** and the Credit Manager ***** *. go above and beyond to help when times get hard and financially struggling. All you have to do is communicate. with either one of them and they have tools that can help. I would recommend doing business with this store

Rent A-Center appreciates your feedback and is happy to hear you had a positive experience. We appreciate your business! 

I have been a loyal customer of this place for years. If you would have had an issue prior to this new management theyd actually work with you. Now they claim theyll work with you and really just threaten to take your stuff if you go through a rough time. Theyre supposed to be for people going through a rough time but theyre an absolute joke. Absolutely a joke.

Rent A-Center appreciates your feedback and the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************. 

I only wish I could attach two images that would take much less explaining. A picture of my lease agreement and a picture of a new lease agreement. I was to return a set of washer and dryer I was renting, and was offered an exchange value for a new agreement. I took the PS5 as a gift to my wife who would be on maternity leave soon and need something to do at home. I have just finished the agreement with the Playstation, but can find no receipt for the total cost anywhere. Just wanted to know how much I paid. *** through some old receipts in my email and found the original purchase agreement. Discovered I would be paying almost 1300 for this device, with the same as cash price being 1000. Nowhere on the agreement could I find information on what exchange value I received for the washer and dryer set I had been paying into, nor did I know it would only have taken 3 months of those payments either way. So I went to look what they charge for a new agreement. 1600$ for a new device that is around 650$ retail, and the same as cash price also being 999$. Which is a little bit less than what I just paid to be in time for the same as cash price, as it says in my agreement would be around 1000$. In no way is this fair that someone could start a new lease and pay less or the same price as someone who had hundreds of dollars of exchange value for a previous agreement. I was also charged ***** a month for some service warranty that I was not made aware of, but I see my electronic signature under the agreement of this monthly installment.Not to mention if I was a day or two late they were sure to come banging in my door and calling my relatives.

Rent A-Center appreciates the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************ and provide proof of the excessive contact.   

************ ******** Southeast 15th location. Beyond terrible. It's going on 3 weeks my washer is broken it only takes a simple part to fix. A week went by and no one called for an appointment to come out to repair the washer. When I called back when I call to see about someone coming out they acted like they didn't know who I was. Eventually I got a hold of someone and he said he would order the part while on the phone with me and it would be in that Thursday now this would be the second week. Thursday comes and goes and no call so the following day I call they say it's the part should be in that day I say okay the day ends the part never came no one ever called. The following day I call. They say they don't know who I am again eventually they figure out who I am. The man says it could take up to 7 days but wasn't looking at any computer with any factual information when I asked him to do so he says the new date would bring it out to a third week with no washer! I asked for a temporary washer that I told that I would was going to get because this was unusually complicated and Mr ***** straight up said no we're not going to give you a temporary washer. So now I'm forced to wait 3 weeks with no temporary washer and a date for the repair part that keeps changing. I was so upset I started bawling. I am a woman with three daughters and we have menstruation and not having a washer is a big problem but I see that they do not care about that. So as of now I'm forced to wash clothes by hand. They have not been helpful they do not care they have treated me badly and the sad part is is that I have been with this company for years now and this is the second appliance that I am purchasing with this place and I deeply regret it.

Rent A-Center apologizes that you have had a poor experience and appreciates the opportunity to address your concerns. To better assist you, please contact our customer service at ************