ComplaintsforLotus Leaks and Roof Restoration

• Initial Complaint

  08/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This aspect of the roof and hail damage repair to the house was set in May of 2024. The crew arrived to remove and replace the siding damaged by the hail but I received a call from a translator, ******, (Spanish to English) stating that her crew had not been able to find any matching siding for my house and only had two options for replacement that could be used and patched in to the older siding to make it look fine. No samples were offered to view. Or, I was told, the crew member could fill all of the holes left by hail, have the area sanded and then painted and it would look great. The translator, ******, was asking me to let him work on it for a bit and then see how it looked. He worked for several hours patching and then sanding and the decision was made to just go ahead and continue with that process. I came in and checked the invoice to see how much of the payment was for siding replacement and discovered it was $13,000. I called ****** back and said that since we weren't spending that money on siding replacement then they could purchase insulation at their expense and have the crew install that throughout the attic above. She checked with the owner, ******************* who approved the purchase and labor. While attic insulation was bought by the crew it was never installed. They claimed to have installed the new insulation but upon inspection by a independent party it was discovered that no insulation was installed anywhere. Now they do not return my calls and the work initially paid for has not been completed and it is currently August. They refuse to refund the money for the uninstalled siding or the insulation they agreed to purchase and install, they refuse to compromise and they will not negotiate. They only want to come install the siding that was not installed before now in order to keep the money they were already paid for it and collect on the final depreciation from the insurance company.

  Business response

  08/30/2024

  We appreciate your patience and apologize for the delayed response. Our unwavering commitment is to ensure the utmost satisfaction of our clients. We eagerly anticipate the opportunity to address and resolve any issues or concerns that you may have, as your satisfaction is our top priority. We are looking over your complaint and will let you know once we have gathered all our research and information.

• Initial Complaint

  10/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We used this **mpany in 2022 and they offered a warranty, the roof started leaking with heavy rain. They will not fix it,Never finish the job garage doors/ finance / windows screen Never returned my phone calls The roof is leaking inside the house when it rains. I just want the leak fixed but they will not fix it.We call so many time and they never call me back We asked for invoice showing the money received from us and the insurance ** but they refused to send it to us

  Business response

  02/20/2024

  Thank you for your patience, and we apologize for the delayed response. Our number one goal is the satisfaction of our clients, and we are sorry to hear about the issues you were having. Unfortunately, we are not the company that is handling your claim. However, we do work side by side with Lotus Roof Restorations LLC and will assist you with your complaints and concerns.
  
  We have reached out to the Project Manager to see if they received any calls or messages from you, and they could not find anything on their end. However, this may be due to the number that you are using to contact them. Can you provide the phone number that you used to contact them? In the meantime, I will reach out to you directly by email to assist with your requests.
  
  Kindest Regards,
  Lotus Leaks & Roof Restorations LLC

• Initial Complaint

  08/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  July 31st our roofing job was started. Its horrible. Shingles just slapped on. They pulled out my jellyfish wiring and left it hanging out. Still dont have gutters installed. Shingles have c*** underneath and just look to be slapped on. They ruined multiple plants and tree in flower bed. Had to pay to get pool deep cleaned because there was debris and nails in the pool. Still waiting on getting our fence done. Its been 3 weeks. This is unprofessional and definitely not acceptable. No contract was ever signed with me and Lotus and prefer to just not do business with them and if I am stuck with them then the job needs to be inspected and complete the right way

  Customer response

  09/21/2023

  Now that the job is done they will not send us the docs we need to send to our insurance company to get our depreciation money back 

  Business response

  09/28/2023

  I appreciate your patience, and I apologize for the delayed response. Our number one goal is the satisfaction of our clients, and we are sorry that we did not provide this experience to you. We are sorry to hear about the issue that occurred during the time we had our team working on your roof. After reviewing your complaint, I have confirmed that our team has completed all the work and made sure to fix the issues you were concerned about.
  
  If there is anything else we can assist with, please do not hesitate to contact me at ************.
  
  Kindest Regards,
  Lotus Leaks & Roof Restorations

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