ComplaintsforHillcrest, Davidson and Associates L.L.C.

• Initial Complaint

  10/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hillcrest Davidson and Associates LLC was hired by ************** to collect a payment from me for candy that I tried to return that I did not agree to them sending and specifically told them not to send it. Months later, my family started receiving threatening, demeaning, and vicious phone calls, text messages, voicemails, and messages on my ******** Page. These people have gone as far as to pose as family members by somehow calling from their phone numbers. For example, my husband was laying and the bed next to me and my phone rang, and it was my husband's phone number. When I answered the phone, it was ***** ******** from Hillcrest Davidson Associates LLC. They have called my family lying saying that I used them as a reference and was demanding that they do something about the balance that was owed. They have been using tactics to threaten and embarrass people by calling their family members and posting on social media. These people are the worst of the worst and they need to be investigated.

  Business response

  11/05/2024

  Please be advised that commercial debt is not governed by the same laws as retail debt. 

• Initial Complaint

  10/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a victim of identity theft. I am writing to request that you block the following fraudulent information from my credit report. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. Please let me know if you need any other information from me to block this information from my credit report. Thank you.

  Business response

  10/30/2024

  Please be advised that we will request a copy of the signed contract so that you can file a fraud report if this is in fact fraud. Once we receive that police report we will deal with the account accordingly. Also keep in mind that we have requested payment history as well to see who was paying for the services rendered. The proper way to handle this issue is to reach us directly at ************** as we have s complaint about fraud that we were never notified of so if you have further questions you are welcome to reach out to us. As of now the account has been marked disputed. 

  Business response

  10/30/2024

  Your signed agreement has been attached as well as your payment history. The address you provided on the Spectrum attachment is the same address where the system was installed. 

• Initial Complaint

  09/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have proven this "debt" invalid numerous times and explained to the team of fraudsters at Hillcrest Davidson the situation, in which they "understand" until a month or so later they'll assign it to a new "collector" who will contact me. Enter big bad ****** *******, ****** decided to Harrass myself and my family, ****** used explicit language and made verbal threats over the phone concerning my family for their wellbeing.****** used software to spoof phone numbers to where my mother sees my contact calling her but in reality it is ****** making false claims and threats, naturally causing a panic.

  Business response

  09/23/2024

  Please be advised that commercial debt is not governed under the same laws as retail debt. We can pull all recorded callas and will take any appropriate action needed.  I see there are notes of some type of proof that you were going to send to get this debt closed out of our office. We will be more than happy to revie that once it is sent. 

• Initial Complaint

  08/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I may be a victim of identity fraud. I recently received my credit report and found these fraudulent accounts that I never opened, unknown addresses and inquiries I never authorized. My information may have been a part of a data breach as the occurrence has only been happening for these past years. I also found this account that I believe not mine:Acct name: ***************************************** & A (Original Creditor: ALDER)acct no. ****************date opened 09/01/2021 balance $3,375.00 I am not liable for this debt and I do not have a contract with:Company: HILLCREST DAVIDSON & A Address: ********************************************* Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at ************************************************************************** and email at nenejdelivers@gmail.com.I need a response from the company.

  Business response

  09/03/2024

  Please be advised that we have closed the account out of our office with ***** since you provided supporting documentation of fraud. I have uploaded the documentation to account and it has been closed as of 9/3/2024. Please allow ***** days for this to be updated on your credit report. A return to creditor letter has been attached to this complaint so you can print and keep for your records. 

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Extremely shady business as well as their practices. They are attempting to collect a debt from over a year ago calling with a spoofed caller ID acting as my mother, brother, vendor etc. No appropriate conversation just threats and threats and threats. Business should be investigated. Already contacted local authorities.

  Business response

  07/31/2024

  Please be advised that we are a collection agency and we do not offer any type if warranty. We are a collection agency. You have a debt in our office and we have to legally notify you of that. If you wish to file this complaint under the original creditor so they can respond you are more than welcome to do so. Hillcrest Davidson has abided by all rules, regulations and guidelines.  

  Customer response

  07/31/2024

  Impersonating someone in an attempt to collect a debt is illegal.

  Customer response

  07/31/2024

  I am rejecting this response because:   Business is impersonating someone in an attempt to collect a debt which is illegal and does not abide within regulations 

• Initial Complaint

  07/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company called all family members telling them I had a civil action filing being served against me which threw my whole family into stress calling me and if this was true maybe they could of called me I called the number one of my family members gave me and I ask them what this was and he proceeded to tell me how I took money from ace something and never paid it back I ask more questions and he said you will be served it will be in there and I hung up on me. The call to them was made at 11:58 am pacific on 07/26/2024. I have not been late on a bill nor not paid a bill in over 12 years. I think this is a total scam and if I owed money why would I not know .

  Business response

  09/03/2024

  Please be advised that we have attempted to locate an account for you by name, address, phone number and email however we could not find one with your name on it. If you have an account number with ******************************************* please provide it so we can help resolve the matter. Also please be sure you have this complaint logged under the correct company because there is another Hillcrest Davidson and we get complaint for them all the time. We are located in **********, ** and our contact number is **************. If you would cross reference your information so we can be sure this complaint is one of ours.

• Initial Complaint

  07/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I tried to sign up for ADT through a company called Safe Street. During the installation they cameras did not work. After trying multiple times they could not fix the issue there for refunding me anything paid and canceling the account. Then I see on my report Hillcrest Davidson trying to collect an amount of $4461. I called Hillcrest and spoke with a manager. His name was ****. I have all the videos of the technician telling me they would cancel the contract. I am requesting this account be closed.

  Business response

  07/17/2024

  Please be advised that if you have all the documentation you will need to file this complaint under the correct company which is Safe Streets. Hillcrest Davidson is the collection agency, we notified you that the debt was in our office and even offered a settlement to resolve this . That is all we are required to do is notify you of debt. If you have an issue with the original creditor please file the complaint so they can respond. This will give them the opportunity to pull the account from collections. We cant just close an account, the the client can. Please give them an opportunity to resolve this as we have abided by all FDCPA guidelines. 

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  . I canceled my service with Brinks in 2019. However, my ex-husband, ***** ********, who is not an authorized user on my account, was contacted by ****** and offered a better rate to keep services . He accepted this offer and had the service installed at his home. As per the service agreement, ***** ******** is not listed as an authorized user and should not have been allowed to make any changes or incur charges on my account. These unauthorized charges were subsequently sent to collections, causing a significant drop in my credit score. This situation has caused me considerable distress and financial harm I reported the issue and you sent me a copy of my service agreement that clearly shows I'm the only one listed and there are no authorized user on the agreement. You have not contacted ****** to verify if I made the charges , I have disputed the charges and no attempt has be made to confirm they are not my charges

  Business response

  07/15/2024

  Please be advised that you have spoken with a supervisor in our office in regards to thus complaint. He explained the account and contract to you. It also appears your complaint is based off of things ****** did so you would need to file this complaint under the correct company and they can reply.We have requested all documentation from our client and will provide those to you once we receive them. **This complaint was also filed under the consumer finance complaints website and it was address there as well. **

  Customer response

  07/15/2024

  I am rejecting this response because:   - I would like to clarify that during my conversation with the supervisor, the contract was not explained to me. Instead, the supervisor provided me with a copy of the contract. I pointed out to him that, as clearly indicated on the contract, I am the sole individual listed. My ex-husband, ***** ********, is neither listed on the contract nor is he authorized to use the service. Despite this, ****** allowed him to have service at his home under my agreement. Additionally, it was not Brinks that reported the negative remarks on my credit. Therefore, it is your company that is responsible, and I am requesting the removal of these negative remarks.

  Business response

  07/15/2024

  Again we provided the contract for your review. It is your responsibility to read and adhere to the agreement. As stated previously if you have a complaint with rinks you will need to file that under the correct company so they can answer it. We are their collection agency. We are responsible for let you know about the debt, which we did and providing a copy of the agreement. 

  Customer response

  07/18/2024

  I  am rejecting this response because:
  
  I did read and adhere to my contract. It is Hillcrest, Davidson and Associates L.L.C.'s responsibility to report correct information to the credit agency. Please see the response from Brinks below. As you can see, I did not make those changes to the account. Due to ********************** not doing its diligence and reporting inaccurate information to credit agencies, it is Hillcrest's name that is showing up on my credit report, not Brinks'. I expect your company to do the right thing, correct Hillcrest's mistakes, and remove your name from my credit report immediately.

        (Brinks Response )

  Ms. ***** ********, 
  
  This letter is in response to your complaint regarding your Brinks Home account. Thank you for taking the time to speak with me. ****** Home agrees to pull your account from collections and a release letter will be sent to the address of record from the agency assigned. Allow 30 60 business days for the update to reflect on your credit profile. Please accept this letter as confirmation that there is no further financial obligation to ****** Home. We apologize for any inconvenience suffered while attempting to resolve your account concerns. 
  
  If you have any other account concerns, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.
  
  Sincerely,
  ********* ***
  Executive Response Team
  ******************* 

  
  
  

  
  

  Customer response

  07/18/2024

  I did read and adhere to my contract. It is Hillcrest, Davidson and Associates L.L.C.'s responsibility to report correct information to the credit agency. Please see the response from Brinks below. As you can see, I did not make those changes to the account. Due to ********************** not doing its diligence and reporting inaccurate information to credit agencies, it is Hillcrest's name that is showing up on my credit report, not Brinks'. I expect your company to do the right thing, correct Hillcrest's mistakes, and remove your name from my credit report immediately.
  
  Brinks response.

  Ms. ***** ********, 
  This letter is in response to your complaint regarding your Brinks Home account. Thank you for taking the time to speak with me. ****** Home agrees to pull your account from collections and a release letter will be sent to the address of record from the agency assigned. Allow 30 60 business days for the update to reflect on your credit profile. Please accept this letter as confirmation that there is no further financial obligation to ****** Home. We apologize for any inconvenience suffered while attempting to resolve your account concerns. 
  If you have any other account concerns, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.
  Sincerely,
  
  ********* ***
  Executive Response Team
  ******************* 
  
  

  Business response

  07/31/2024

  The reason we asked you to submit this complaint under the correct company is so they would pull the account if they deemed that they needed to. As a collection agency we can't just close an account but if we feel like you have a valid complaint we try to encourage you to file the complaint the correct way. You didn't not however we did for you and on 7/16/2024 Brinks decide to email us and ask for your account to be closed. We also submitted a deletion for you and your Aud control number is *******. So we have done everything we could to assist in getting this resolved. Once we submit a deletion it takes ***** days to be removed. 

  Customer response

  08/08/2024

  I am rejecting this response because:   It is Hillcrest, Davidson and Associates L.L.C.'s responsibility to report accurate information to the credit agency. Due to Hillcrest not doing its diligence, you have reported inaccurate information to credit agencies, and it is Hillcrest's name that is showing up on my credit report, not Brinks'. My issues could have been easily cleared up if your collection manager, ****, had made a simple call as I requested. However, due to laziness or incompetence, my credit has been impacted. Now that your company has received documentation of your error, Hillcrest is dragging its feet to remove your name from my credit report. A timeframe of 30 to 60 days is unacceptable. I expect your company to do the right thing, correct its mistakes, and remove Hillcrest's name from my credit report immediately. Do I need to take legal action? Under the ****, consumers can recover damages. I know you are going to respond that it was Brinks' error. However, The Fair Credit Reporting Act (****) requires both the credit reporting agency and the information provider to correct inaccurate or incomplete information.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with SafestreetsADT and I do not have a contract with Hillcrest ***************************************** and they did not provide me with the original contract as requested

  Business response

  06/11/2024

  Please be advised that we have never spoken with you nor have you made a request for your documentation. As of today we have made that request for you and we will mail it out to your address on file or attach it to this complaint once we receive it. We are allowed 30 days from the dated requested to validate. The account was marked disputed this morning through our automated system that you disputed it on (Eoscar). No you don't have a contract with Hillcrest Davidson as we are the collection agency that works for Safe Streets Security. 

• Initial Complaint

  04/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This is linked to Complaint ID: ******** that you helped me resolve with SafeStreets. Safestreets returned the money i was owed and collected the equipment, but they have not removed the debt collection agency, HillCrest Davidson, and there is now a $1705 on my credit report that should not be there.Please have them remove it, share details that the debt is not owed and that Safestreets were correcting this per Complaint ID: ************ I take them to court to remove this?**********

  Business response

  04/09/2024

  Please be advised that we actually got an email from the client after your consumer complaint because we forwarded it to them and they asked us to close the account. As of 4/9/2024 we did close it and did a deletion from your credit. ******* control number for the deletion is *******. So it is closed.

  Customer response

  04/10/2024

  I have reviewed the business response and accept this resolution providing it is final and this can't appear again in the future

  Thanks

  Ben

   

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