ComplaintsforK1 Speed Inc.
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Complaint Details
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Initial Complaint
10/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 9/23 I made a reservation for my son's birthday party on 9/24. This was last minute request so I called asking about there pricing. I spoke directly to Kaylee B******, who explained the process. I reserved a minimum of 8 reservation, and I asked if there's not 8 in the race would I be charged for the extra for 4. Kaylee stated " when you arrived and checked in, the representative will make a note of how many checked in. I said ok cool. I reserved the minimum of racers 8, arrived at 4pm checked in 4 and informed the agent that only 4 will be in the party. According to the agent, I would still need to pay for 8 even if only 4 have checked in and call back to Kaylee since she made the reservation pertaining to a refund. I emailed Kaylee on Monday 9/26, and I received this message from her. Reservation Details: 1. Jr MGP - Track1 Time: 9/24/2022 4:30:00 PM Duration: 60 minutes Status: BOOKED Guests: 0 juniors racers Orders: Order# ****** Balance: $260.15 Jr. MGP (1) 8 X $55.00 Subtotal: $440.00 Discount: $0.00 Gratuity: $0.00 Service Fee: $44.00 Taxes: $36.30 Fee: $8.45 Total: $520.30 Paid: $268.60 Balance: $260.15
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.