Customer ReviewsforLennox Industries, Inc.

I got two Lennox systems, which were supposed to have 10 year warranties. One of the thermostats failed after 5 years and 10 months. I called Lennox and they said sorry, we can't help you. The warranty on the thermostat is only 5 years. They said the 10 year period applies to the rest of the system. I asked if they would replace it anyway, since it is just out of warranty and I paid a lot of money (over $40,000) to get Lennox quality. They said no. "Sorry I don't have better news for you" was the precise language they used. This is not how a quality company responds to a problem. So, their equipment breaks too early and their customer service is sub-par. I wish I had known before. ******.

I had a perfectly working 18 year old furnace and ** unit. I decided to purchase a lennox system due to the fact that I wanted a reliable system. Within the first month the ** compressor went bad and they did replace it, Now Several days into the heating season I sit here with no heat. I paid a premium price for what I thought was a premiun product. I wish I had my old **** system back. I was told by one of the instalers that these systems were not what they use to be, I should have listened. Aslo when the installers opened up the sealed undamaged boxes both units were damaged and they had to get repalcements.

I waited on hols for 90 minutes to speak to someone on the wifi team. After 90 minutes it finally started ringing as if someone were finally going to pick up, and it immediately hung up on me. I am livid.

I purchased a Lennox Heat Pump unit in 2018. In May 2024 the thermostat began having issues with loosing time and wi-fi communication. The dealer informed me that it would cost $1200.00 to replace the thermostat. It began working correctly in June. On September 20 (98 degrees outside) 5:30 pm afterhours my unit stopped working. Thermostat stated System Waiting. I bought a ********* Thermostat and it turns out the installers replaced the wiring and the only thermostat that works is the Lennox. The ** dealer came out on Monday and replaced the thermostat at a cost of $1300 which was out of warranty and stated it was a communication problem with the unit and that the thermostat was proprietary to this unit . The unit came on for a brief time then stopped, further troubleshooting reveled the module in the three stag blower motor was at fault. The technician told me the motor was under warranty but it would be $300 for labor. He also stated that there was a motor in ******* and we should have it in a day or two. On 1 October I called the dealer and he stated it was inbound and should be her by the 4th. I called Lennox corporation customer service and told them about the above. I also told them I spent $600 for two portable ac units to try to be as comfortable as possible. I was only asking them to reimburse me the labor fee for the motor. The response was sorry but that is the way the warranty contract was. The dealer called me at 6pm on the 4th of October and was on the way to install the motor. It took him less than 30 minutes and was finished. He charged me $335. I still have four more years on the unit warranty. The technician told me that there is a waiting list on these motors and there are lots of failures. Lennox knows about these issues with the thermostats and motors. They should do right by the customers, fix the problems and treat it have recall to replace all of the defective parts. I will never buy a Lennox product again.

Lennox is not a good company to work for. I worked *****/ week there and had impeccable attendance and cause I told the ** that the new 2nd shift Supervisor wasnt doing anything. He retaliated against me and got me fired. A lot of employees who work there for 10+ years are looking for different work cause they are changing things that dont need to be. Like they say if it aint broke dont fix it well thats not the case here. Now they aint paying me my last check for some reason. I wouldnt not recommend working here and thats hard to say cause most companies Ive worked for Ill go back or they would take me back cause I work to the fullest.