Business ProfileforStonebridge Veterinary Hospital

BEWARE!!! **THIS PLACE IS A FRAUD** I feel compelled to share my disappointing experience with Stonebridge Veterinary Hospital to help others be more informed about their pet care decisions.My journey began when I took my dog in for what I thought would be routine care. The staff recommended a dental cleaning, quoted at approximately $520, with a 10% discount if scheduled immediately. I agreed, believing it was necessary for my pets health.On the day of the procedure, I was informed that an additional tooth extraction was needed, adding roughly $70 to my bill. While unexpected, I consented to this additional service for the sake of my dog's well-being.However, my initial trust was shattered when it came time to settle the bill. I was astonished to learn that the total cost had unexpectedly ballooned to over $800. This ***** increase from the initial estimate, even with the added extraction, was both surprising and distressing.Further Frustration with Customer Service:Unfulfilled Promises for Callbacks: Adding to my dismay was the lack of follow-through from the hospital's management. Despite requesting a callback twice to discuss these unanticipated charges, my calls were never returned. This lack of communication has only compounded my frustration and concern over the transparency and customer service of ************************************* significant discrepancy in the expected vs. actual cost, combined with the hospital's failure to engage in transparent communication, has left me feeling misled and disregarded as a customer. Its crucial for pet owners to have trust in their veterinary care providers, not only in the quality of medical care but also in the integrity of their business practices.I hope this account prompts ********************** to improve their communication and billing transparency. Moreover, I urge potential customers to inquire thoroughly about services and costs upfront to avoid similar experiences.