ComplaintsforElite Clean & Restoration

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 8/17/2024 the company sent out a young man to clean my air ducts.I held my glass front door open for him so he could bring in the big machine.I was working from home so, I went on back to work while he bring in the rest of his equipment.He used the phrase "we", so I thought there might be another person that was going to help that was still in the truck.He bought in a ladder, vacuum, and other things.When he got ready to leave, I held the door open for him again to take out the big machine.I told him to be careful because the hose was to close to my glass door.After I got through working, I begin to clean house and I noticed all of the hand prints and smudges on the door.I started cleaning the door with Windex and that is when I noticed 2 chips in the door and a scratch.I immediately called the company and spoke with the supervisor ****.He sent the young man back out to my house and he said he was not responsible. **** had him to bring the big machine back to the door to measure it from the door.I told him that it was not the machine that did the damage.The young man was bringing in other things like the vacuum, tools, a ladder, etc.Both **** and the young man were very hostile.

  

  Business response

  08/29/2024

  On the date that we did the service, the technician came to the door with all of his equipment, the customer opened the door for the technician as he came into the house as he started the job as you can see the customer did state that she did stand by the door at the time hold the door for the technician, our equipment we use a Roto brush system, which is only approximate 2/3 feet and height maximum The area where she is talking about, looks and appears to be approximately chest level, I would love to resolve the situation with the customer, and we dont want to make any unhappy customers at all, but in my opinion, my technician did not do damage to her glass door, not to mention everything that we have is plastic it is not metal, we did take pictures, I am willing to do some kind of credit for her and Services for her home, I pray that we can come to a resolution, thank you very much

  Customer response

  08/30/2024

  I am rejecting this response because:   The technician did not bring all of his equipment at one time. I only held the door open for the big machine. He brought in the ladder, vacuum, and all the rest of his equipment by himself. The chipped glass could have been done by any of the things he brought in. The scratch could have been made by the ladder or vacuum handle.

  

  Business response

  08/31/2024

  I completely understand, and Im very truly sorry that you feel that our company has damaged anything in your home, you stated said the big machine the machine is only about 2 foot and height, and the ladder is carried in one at a time, and the vacuum is plastic, anything that leaves a chip in your glass would have to be Metal, I dont want any unhappy customers again I would like to repeat that, but I truly feel that we did not do the chip that you were talking about, I would love to come to some kind of resolution with you, but you want me to replace your entire glass door and I dont think thats fair to the company, please let me know if any other solution I will be more than happy to entertain, FYI, I did talk to you after the job. You were extremely happy with the job and the workmanship that my technician did, I personally talk to you on the phone, the company does great.  , Being with that said if theres anything that we can accommodate you on anything else, please let me know, thank you

  Customer response

  09/02/2024

  I am rejecting this response because:   I am not asking for the whole door to be replaced. Just reimbursed for the damage that was caused. I spoke with **** on 8/23 and he said he was going to send *****, the original salesman to access the damage. I don't want a credit because I have no interest in doing business with this company ever again. Send me a check for $150.00 and I will consider the matter closed. 

  

  Business response

  09/19/2024

  I would like to definitely come up with a resolution, once again I do not want any unhappy customers at all, if the customer wants to get three estimates and send the estimates to the office or email the estimates to the office, we can review the estimates and go from there, if she has had the work done already Please submit the invoice and showing the work has been done and has been paid for already, thank you very much 

  Customer response

  09/19/2024

  I don't have time to get 3 estimates at this time. Just send me a check for $100.00 and take it out of the young man's check that damaged my door. That will help him to remember to be more careful with customers property.

  

  Business response

  10/08/2024

  Mrs ***, 

  You stated that you want me to take it from the technician paycheck to pay you $100, as the company stated above we do not feel that the technician made this damage in your home. It would not be right of the company to take $100 out of a hard work in persons paycheck, the technician work very hard in your home and he did an excellent job in your home and that would be not right of the company to take money away from him for damages that he did not do.
  once again, we want to make you a satisfied customer, please send over a copy of the bill of the $100 that you spent to get the repair done, with the receipt that you paid $100, please call the office at ************, we would like to rectify the situation Please send over the bill with the receipt. You can email it. At ******************************************************* , Once you send over the invoice with the receipt that you paid the $100, we will give you a call and see about what we can do to reimburse this, thank you very much I hope and truly hope that this can rectify this situation

  Customer response

  10/08/2024

  I am rejecting this response because:   Because the whole door will have to be replaced at some point. I don't have the money to do that. Just asking for something on the damage the young man caused. I can just take it to court.

  

  Business response

  10/09/2024

  Hello Miss ***
  If you have not got it repaired, and you do not intend on getting it repaired how can you justify to $100, We would like to extend and let you know that we can come out there with a Glass repair kit and touch up that area for you at no charge, I was under the impression that you had it repaired. Thats why you wanted the $100.

  we are doing this in good faith because we are trying to make sure that you are somewhat happy, we do not wanna keep you unhappy, but I still stand, and I feel that my company and my technicians did not do this damage, but I am willing and good faith to come out there and make it right with you and try to repair the glass scratch, please phone. The office will be more than happy to come out there at your earliest convenience ************, thank you again

  Customer response

  10/09/2024

  I have reviewed the business response and accept this resolution.  Only if they come out with the glass repair kit.

• Initial Complaint

  05/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In 2021 after I inherited my father's house and started doing an upgrades to the windows and all of that I called elite clean and restoration to come out and put some insulation in the duct and while they were here they did their typical upsell which is half expected and we ended up getting a new ** unit in addition to the ** unit they convinced me to spend $2,400 on Halo system and this was during covid so that covid-19 bacterias would be killed by this Halo UV light well a year later the bulb goes out so they come out and they swap out the Halo this was in 2022 they tell me that the Halo system is a lifetime warranty to get the sale. that's a lie it is a 5-year warranty on the system and a 2-year warranty on the bulb so here we are 2024 the Halo system stops working again this time they're like well we don't know if it's under warranty took two days to find that out so they come out yesterday May 24th 2024 I get a call at 11:00 a.m. your next on the list the guy shows up at 117 p.m. takes the bulb with him I'm also quoted a $300 labor charge for a warranty bulb they leave at 1:29 p.m. took him 12 minutes I didn't get a phone call saying we can't make it out today I couldn't get any answers out of the technician when he was here, no one called me. In addition to all of this going on, when they initially installed ** they put a big plastic slab on top of an already slanted slab and when I asked **** why they did not do it right the first time by putting this makeshift plastic slab off to the side instead of on top of the old slab their reasoning was it was too labor intensive what the h*** did I pay y'all over $9,000 for? But then they tell me that they're only going to fix it for either $250 for them to bring out bags of dirt or $900 to fix the problem the way it needs to be fixed. I finally get a call this morning from **** and he tells me Wednesday the 29th is the only time they can come out and give that bulb to me never mind that they're open Saturday today.

  Customer response

  05/29/2024

  I need to have this complaint removed as the company just called and threatened to not bring me my unit unless I remove the complaint and now he is holding my 2400 unit hostage 

  

  Business response

  05/31/2024

  We have contacted *******************, customer is happy, ********************** has rectified all issues with customer
  

  Customer response

  05/31/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  08/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  NOTE: BOTH air conditioners were working just fine BEFORE the visit from Elite Clean and Restoration. The ONLY issue was that one bedroom was not as cool as the rest of the house. The **** that the upstairs A/C unit was working just fine, upon arrival, is proven by the fact that when they removed the side panel of the A/C unit, the unit WAS operating and the temperature of the attic dropped quickly due to the air coming out of the removed panel area. Both service people, and I, were in the attic when the A/C unit was blowing into the attic.On 8/17/2023 Elite Clean and Restoration salesperson, *****, came to my house to determine why my daughter's bedroom was hotter than the rest of the house. He determined that a a "booster" in the air duct to my daughter's room would fix the problem. The salesperson, *****, told me that 1) it would be installed within 10 feet of the A/C unit in my attic, 2) that the booster fan would automatically shut off when the A/C was off and automatically turn on when the A/C was on - therefore, it would NOT be running all the time, 3) that the booster fan would automatically do the same thing in the winter when the heater was on, so that the room would not be too cold. The agreed upon price was $800 which supposedly included a discount for ME crawling through the attic to determine which duct went to my daughter's bedroom, and a military discount. Still seemed a bit high, but if it fixed the problem I felt it would be worth it.On 8/18/2023 Elite Clean and Restoration service people, came to my house to install the booster. Immediately I noticed that the fan looked like a ******* $77 booster fan which does NOT automatically shut on/off with the A/C or heater. I asked the techs if they were going to install it around 10 feet from the A/C unit and they said, "No, it should be within 10 feet of the A/C in the room." Then I showed the tech where it would have to go, to be within 10 feet of the outlet in my daughter's room, and he said that he didn't want to crawl all the way back there AND the extension cord they brought was only 10' long. Please note, that the extension cord that they brought had been cut and a plug connected to the extension cord using twist-on connectors. It wasn't even a new extension cord. They suggested that if I had a longer extension cord, they could use it to run the booster closer to the outlet. I then went to my garage and brought them one of my extension cords, which they used. I also asked the techs if the unit would automatically shut off and automatically turn on, with the operation of the A/C unit and the service person said, "No." I then spoke to the office manager and while I was talking to the office manager, the techs suggested that they could put a solenoid near the A/C unit and wire it to the A/C unit so that when the A/C was operating so would the booster fan. However, I would have to go into the attic each Spring and Fall to switch the wiring, so that it would operate with the A/C and heater. I agreed, as at this point I just wanted the A/C booster to shut off and not waste electricity! The techs wired it up and when they were finished THE A/C UNIT WOULD NOT TURN ON AT ALL. THE *** BLOWS BUT THE A/C COMPRESSOR DOES NOT WORK AT ALL!!! They scratched their heads and fumbled around for about 30 minutes and finally blamed it on the thermostat - WHICH WAS WORKING JUST FINE BEFORE THEY ARRIVE AND EVEN AFTER THEY ARRIVED. They refused to do any other work to repair what they had OBVIOUSLY damaged and soon left. I had to file a claim with my ********************* which cost $100.00 and my daughter will have to sit in an even HOTTER room than before Elite came to my house!My request: A refund of the $100.00 paid to my ********************* AND a 50% refund on the booster fan, as it does NOT cost anywhere near $800 to cut a duct, insert a fan and plug it into an outlet! Plus the inconvenience of living and sleeping in a room with NO A/C over the hottest weekend this year should be compensated as well!

  

  Business response

  08/21/2023

  08-21-23

  elite has spoken to the customer, ********************** has resolved the issues with the customer. Customer is satisfied with the corrections. Elite has made, customer stated this morning he was going to reach out to the BBB and recommend to take down the review and let the BBB know that he is a satisfied customer, thank you very much

   

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  An A/C unit stopped producing cool air in my home. I contacted Elite Clean & Restoration and requested service; subsequently, my family and I experienced discouraging customer service, overwhelming A/C unit replacement part stipulations, hurtful rhetoric, and confusion.Two technicians were in my home; one was arrogant, nonchalant, and behaved and communicated like my family and I were supposed to know virtually everything about an A/C unit (Exhibits 1, 1A). The aforementioned technician told me that an approximately $25 capacitor cost $450 to purchase and install I was dumbfounded because I bought the A/C unit parts warranty, and the owner/manager assured me it was active. The manager/owner told my family and me that we had two choices: wait up to three days in an ***** degree house for a warranty claim approval or pay $450 immediately with no waiting period nor reimbursement (Exhibit 3). I asked the manager/owner how to cool my home during the waiting period, and he said, "I don't know." His response was hurtful because he is an HVAC business owner, but he could not convey a suggestion regarding cooling a home short term.Days later, one of the technicians said the A/C unit was debris cluttered critical information that the arrogant-nonchalant technician did not tell me two days before (Exhibit 4).After the technicians finished the warranty-applied $250 service, the A/C unit cooled the house for several hours. However, for about an hour, the A/C unit blew hot and cold air intermittently (Exhibit 5). I called Elite, and the initial receptionist said I would receive a manager callback. However, I called again 56 minutes later, and a different employee said the manager had left early and that I would receive a callback the next day (Exhibit 6). After an Elite technician did an A/C unit-furnace evaluation, the definite issue regarding the A/C unit's intermittent cooling was unsolved (Exhibit 7).Please e-mail *********************** for an exhibit.

  

  Business response

  07/05/2023

  Dear ******************
  First, we like to apologize for any inconvenience, that the company has caused, and no means shape or form where we trying to be disrespectful or rude

  We would first like to start within the first initial phone call. We were at your home within one to two business days, most HVAC companies during the summer time cannot get out to you for at least a week out, upon arrival to the job we did a diagnostic after the diagnostic was done we determined it was a capacitor, the part was under warranty

  We gave you option number one to purchase a new capacitor and install it same day

  Option number two warranty the part through Lennox, and install new capacitor, which was $250 for labor, time, travel time, fuel, etc.

  Your decision was to do option number two, at that time we immediately went to Lennox and warranty the part out we got approval the very next day, it took us one day to pick up the part and the very next day we were out at your home immediately, we understand that you had no air-conditioning, and a priority was in place, we service the entire metroplex. We try to accommodate all of our customers, with priorities, but we only have certain manpower to do that later that day you did call the office and said there was something else that was wrong with your HVAC system at that time when you called I was not present I was gone for the day, the very next morning I took the phone call and we talked and within one hour of us talking a technician was there at your house, at that time he checked the Freon levels. He checked the system, and everything was running normal as manufacturer specifications.

  as of today, I have called your phone and left you a voice message, we would like to make you a happy customer, please phone the office ************ so we can try to rectify the situation

  Once again, we would like to apologize, thank you

   

  Customer response

  07/09/2023

  Response rejected

  

  Business response

  07/10/2023

  We like to resolve any unhappy customers, we have tried several times to call the customer and resolved any issues, the customer has not called the company back, ********************** has left several voicemails

  

  Business response

  07/10/2023

   Elite Has responded back several times to the customer. We have left several voicemails. The customer has not responded back to the company we would like to make the customer happy in any situation we do not like to leave an unhappy customer, thank you.

• Initial Complaint

  05/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In August 2021 I had Elite install a new Lennox AC unit and furnace. I have my unit(s) maintained by another HVAC company to perform routine semi -annual maintenance. The service person (who I fully trust and request each time) brought to my attention the manner in which the furnace was installed. The drains are not positioned correctly (there should be a drop of 1 inch per foot of drain). He actually said if this had been their company's responsibility he would be required to call the owner and report it for them to correctly install. The unit should have been raised and supported higher in order for drains to drain and function properly and a new plenum with 'flex tails to connect with the existing duct work being a new unit. I called about four other reputable HVAC companies to obtain their opinions. Their first question after sending the picture of how the unit was installed(picture attached): Did they pull a permit? All these HVAC companies more or less told me the same thing on what was wrong with the installation with one individual adding the position of furnace was a fire hazard. I immediately called Elite Clean and Restoration about the problem. When they sent technicians to look at unit I called ******** (owner I assume) telling him of the problem and asking why wasn't a permit pulled? His solution was for me to pay additional $250 per flex tail and $750 for plenum. I contest this solution since all this should have been included in the $10,400.00 I paid! Learning the other companies would have included proper installation and equipment at a cost of $2-3,000 less. Pictures portray how Elite installed unit and second picture how it SHOULD have been installed.

  

  Business response

  05/17/2023

  ********************,

  When Elite arrived at the property, you wanted a price on system replacement, you agreed to the price on replacement of A/C replacement, at the time of the install we made you aware, because you have metal ductwork and a metal Plenum box, that we installed the air system exactly to the way your original system was installed, youve had no issues since the install. Everything is draining properly, if you want additional things to be done, additional prices would be added the price that you paid everything was itemized out on the invoice that was given to you for all the pricing the pricing did not include a new supply Plenum box with new ductwork attached it was for only the system only. Also, in the job notes, it says replacement only, and we install to all existing connections.we have pictures of the old system, we installed the new system exactly the way the old system was in place.The price did not include duct replacement, or Plenum box replacement.The price that you paid it was for a Lennox high-efficiency system.

  as far as the city permit, we did call the city this city instructed us they would not pull a permit, because youre outside the city limits, a permit cannot be pulled , we tried

  We would like to make you a happy customer, please phone the office ************ so we can definitely have a resolution, if we have to use additional product material and labor, we do have to charge for material and labor, we will discount everything down to make you a happy customer

  Customer response

  05/17/2023

  I am rejecting this response because:   This furnace was not installed correctly!  It is your responsibility to evaluate the condition and placement of the the furnace and inform the customer of the needed changes BEFORE you begin work...and not install "exactly as the old system was in place". Any salesman or technician would have seen the position of the old furnace and realized it needed raising.  Having a HVAC license you should know the mechanical guidelines whether you pull a permit or not. The guidelines read drop of one inch per foot drop. That could not happen unless the furnace was raised the way it should have been done in the first place. Do not ask me to pay additional for something that should have been done correctly in the first place. I think it is shameful that I am having to research and discover from other HVAC professionals the proper way this furnace should have been installed.  DO THE CORRECT and HONEST thing and correct the mess you left. There is a drainage problem with the ceiling sheetrock deteriorating whether new or in the past. I am sure TDLR would say the same.

  Customer response

  05/17/2023

  I had sheetrock man look at hole in bathroom under furnace area. Past or present this furnace needs to be elevated so drains drain properly! Second picture demonstrates how it should have been installed according to other HVAC professionals who know what they are doing.

  

  Business response

  05/17/2023

  When the installers arrived at your house, before any work was done to your system, we took pictures, please see picture attached, that is why in the contract that we put we install to all existing connections, we notified you of this problem. You only wanted to replace the furnace, evaporator coil, and condenser, you did not want to pay for a new supply Plenum, or any additional ductwork, you wanted to stay affordable as possible, you did not want to pay anything additional, at that time we gave you the price for a new Plenum, you denied the service, we can only do so much for the money thats was paid for system replacement ,, we have tried to call you several times today so we can resolve the problem, we will be more than happy to come out there and do the best we can to raise that unit up without having to use any type of additional material needed, please phone the office ************ will be more than happy to get this appointment scheduled for you, once again, we truly want you to be happy, we are not trying to be confrontational company, we truly apologize for any inconvenience. This has caused you. , I hope with that we can hear from you so that you allow us to try to fix this problem.

  thank you 

  Customer response

  05/19/2023

  I am rejecting this response because:  I want to clarify your  statements as written above. I was NOT informed of plenum and additional cost at time of service (when your technicians) arrived!! You were not present and I was.  It is not the responsibility of consumer to be trained and know how to install a furnace correctly to begin with! Your technicians ONLY mentioned "you may need a new plenum" when installation was completed and they were handing me paperwork to be signed! All this rhetoric between consumer and company could have been prevented if an independent inspector would have been present to see how it had been installed and work signed off. I will call your office next week, but each time I have spoken to you it becomes an argument between us; therefore, have resorted to written communication. 

  Customer response

  06/12/2023

  Thank you for the update. Elite Clean & Restoration is presently at my house now turning and lifting unit, but I will need to obtain 2nd opinion to determine if installed correctly this go around. I will keep you posted.

  
  Thank you for your time.

  
  **************************;

• Initial Complaint

  10/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Air unit broke 9/19/22, found Elite on a coupon 9/20/22 so I reached out on 9/21/22, after a complete assessment of my HVAC home unit, Elite Clean Restoration said that the issue to fix my air conditioner was that I needed an new evaporation Lennex coil and the amount would be 5,100.00 to replace. I had been previously offered to replace the coil for $275.00 in 2020 by Angel Air. I declined the service as overpriced but the price quickly came down 900.00 and it would be financed so I agreed. The sales person kindly offered a portable air conditioner that would help cool a bit to help me sleep. The portable air unit did not have a pan beneath it and flooded the room with water by 10pm the same day ultimately ruined the wood floor in the room still cannot remove the black stains in the wood. The air unit was turned off immediately and returned the next day to Elite and the issue reported. I had been told the work would be completed within 2 hrs the next day, but by the end of the next day still no cold air. I was informed around 345pm that it must have been the compressor outside instead and it would be an additional 1450.00 to continue the repair, plus 8-10 pounds of freon at 120.00 per pound. I said no, it was agreed that it would be fixed if I paid them 4200.00 and now they were changing the price. Not cool. I would not agree to more money, I had to consult with another company. The next company said I should stand my ground and insist they complete the work at the price agreed upon and not pay another penny. Elite would not do so, they took my evaporation coil and left the new one installed. I was not going to pay more money they were not going to give me cold air. So they came back and removed the new coil as well. Now I had no coil and no cold air. I had to hire another company to install a new coil and a new compressor for less than what Elite was charging for just the coil. And the floor is still damaged. The entire experience a nightmare

  

  Business response

  01/13/2023

  Business Response /* (1000, 5, 2022/10/25) */ Contact Name and Title: ***** operations manager Contact Phone: XXX-XXX-XXXX Contact Email: *************@gmail.com Mrs. ****, We would like to apologize, in all means, and anyways, that caused any kind of inconvenience in your home, we'd also like to mention Upon arrival, the job on September 19, 2022, customer called Elite. Customer stated AC system stopped working, through the diagnostic, multiple problems with system, inside evaporator coil had multiple leaking Freon, evaporator coil must be replaced due to the condition, and not holding Freon, we could not diagnostic anything else at that point because the inside and the outside was not running, and would not hold any charge, the charge for inside system 4 ton, was $4200 through financing which you agreed to pay, the next day after the install, the technician to do a start up the outside compressor would not hold a charge, to manufacture specs, compressor needed to be replaced, we spent three hours, trying to fix the outside unit for you at no additional charge, it was unsuccessful, at this point we only trying to get you AC in your home, parts and labor for a new compressor we were going to charge $1450, at that time he wanted to seek another opinion, the next day you called the finance company and told them to cancel everything that you were not going to pay for the coil, please remember we contacted you and tried to resolve any issues and problems that you had in all ways possible, you refused you wanted the outside done at no charge, in which we could not accommodate that, you had multiple problems with that AC system, the next day we came out, and D-installed the coil that was not paid for , at that time you told the technician that you had a company coming out the very same day and was going to replace the inside and the outside for a total of $7500, please remember again at that time we asked you if we can please continue on and make you a satisfied customer and that we can do everything inside and outside for a total of $5650 which is $4200 for the inside and $1450 for the outside, you told us know, and to take the coil, again, we are out to try to make happy customers, we have not received a phone call since this incident if there was any issues or problems from this point forward, we would hope that you would call us to try to resolve any unresolved issues, once again, we would like to apologize for the troubles, we only tried to make you a satisfied customer. Unfortunately, there was numerous problems with your unit, we still stand to make satisfied customers. If we can do anything for you, please call the office XXX-XXX-XXXX, thank you very much. Consumer Response /* (3000, 7, 2022/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) There are several untruth statements made by Elite response, I never paid the new company more than 4800.00 for a complete redo and the initial price that Elite quoted was 5100.00 I would not agree to this price so they decreased it to 4200.00. The inside coil was not leaking. The coil for all we know would still be working today because it turned out to be the compressor outside that needed to be replaced. The facts in the company response is not all together accurate. Lies... I kept the phone voice messages I received from the owner and from the Sales person and also received text messages from the repair guys offering to help me fix the issue as well. This company is overcharging customers. The main problem was that they agreed to fix my unit at a set price and then later changed the amount by over 1450.00 in additional costs with freon replacements if they had to flush the outside unit. Business Response /* (4000, 9, 2022/10/31) */ Mrs, once again, we deeply apologize for any inconvenience, if you can please call the office at XXX-XXX-XXXX. We would like to try to help you in any possible way that we can, the installers did try to reach out to you to try to fix any other problems that you had, but we cannot do work for free, every company is on a price structure basis according to advertisement, labor, cost, fuel, tollways, office, staff, etc., our prices are in guidelines with the HVAC industry, we are a structure company, we have quite a bit overhead that we have to pay for not to mention labor rate has gone up three times in the past two years, everything cost money, once again, we are out to make happy customers we would like to give Elite an opportunity to make you a happy customer, please call the office that way we can further assist you and making you happy, thank you very much

• Initial Complaint

  12/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  3,498.28 on 12/20/21 was charged for services , First stating we needed the main unit to have air scrubber then after the scrubber arrived they said we needed the scrubber on the upstairs unit. would like a explanation of charges including itemized receipt . charges should be fair price marker for the services . the cost for the air scubber may have been mischarged as it is over double the average market price a was told this was needed after they found mold and cleaned and disrupted the mold that may now be airborne making the air scrubber purchase upsell based on the fear of mold outbreak . have checked with multplie hvac vendors and all agree this price is gouging and way above market . would like itiemized reciept and billing adjustment or and addinail air scrubber for out main unit

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